Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
Company replied
Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
Company replied
I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with good…
Excellent service with good communication
26 August 2026
Unprompted review
Reply from Lensology
Hi Paul,
Thank you for your positive review!
We’re delighted that you were pleased with our service and communication.
We’ll be delighted to look after you again whenever you need us!
Best regards,
Barry
Excellent service
Excellent service - placed order and received within 7 days
Great quality would 100% use again, saved huge amount from high st cost
Thank you
2 September 2026
Unprompted review
Reply from Lensology
Hi Ben,
Thank you for your fantastic review!
We’re glad you received your order within seven days and were so pleased with the quality. It’s wonderful to hear that we helped you save significantly compared with high-street prices.
Looking forward to serving you again!
Kind regards,
Barry
Very quick and easy process with no…
Very quick and easy process with no complaints
26 August 2026
Unprompted review
Reply from Lensology
Hi Dominic,
Thank you for your kind review!
We’re delighted that you found the process quick and easy and that everything went smoothly.
We look forward to helping you again.
Very best,
Barry
Order with confidence
I ordered online and didn't get what I had thought I had ordered. The customer support were very kind and fixed the mistake and offered to send me the lenses I needed. Very kind folks who worked quickly to resolve my concerns. Would certainly order from again
29 August 2026
Reply from Lensology
Hi Daniel,
Thank you so much for your wonderful review!
We're exhilarated to hear that our customer support team was able to step in, understand your concerns, and quickly help put things right. We know that choosing the right lenses for your Ray-Ban Meta glasses can sometimes be confusing, so we're always happy to provide friendly guidance and make sure you end up with the lenses you actually need.
We're especially pleased that you found our team kind, responsive, and helpful throughout the process. Providing premium-quality lenses is important to us, but so is making sure every customer feels supported and confident in their order.
Thank you for choosing Lensology and for saying you'd order from us again. We're proud to be a trusted UK lab for Ray-Ban Meta customers worldwide, and we truly appreciate your confidence in us!
Warm regards,
Barry
Great replacement sunglasses lenses…
Have some sunglasses that I love but the lenses were degrading. I found Lensology online and so happy I did. The process was smooth, easy and quick. I now have perfect sunglasses again. Very happy.
1 September 2026
Reply from Lensology
Hi Nicola,
Thank you so much for your lovely review!
We’re glad that you found us and that we could give your favourite sunglasses a new lease of life. It’s great to hear that you found the process smooth, easy and quick, and even better that you’re now enjoying your sunglasses again with perfect new lenses.
Thank you for choosing Lensology and for sharing your experience!
Kind regards,
Barry
Delighted!
Im delighted to have found an easy way of recycling my frames.....quick service.....reasonably priced......great...delighted
1 September 2026
Reply from Lensology
Hi Gillian,
Thank you for your wonderful review!
We’re elated to know that you found the website easy to use and were pleased with the price, service, and fast, reliable delivery. It’s wonderful to hear that you’re so happy with your lenses.
We truly appreciate your support and look forward to helping you again.
Very best,
Barry
Great service re remake of varifocals
I have ordered varifocal glasses twice from Lensology (UK). This review is re the second order.
The glasses were not quite correct the first time round but the communication and service from Lensology (Oscar) regarding further information required of myself was timely and very clear.
The glasses were returned under the Lensology ts&cs and remade without quibble and a speedy turnaround.
The remade glasses are excellent.
I can recommend Lensology for a good price and first class customer service.
5 August 2026
Unprompted review
Reply from Lensology
Hi Chris,
Thank you so much for your detailed and thoughtful review.
We’re so glad to hear that your remade varifocals are now excellent and that Oscar was able to provide clear and timely communication throughout the process.
We always want our customers to feel supported, particularly when something needs a little extra attention, so it’s wonderful to know that you found the return and remake process straightforward and hassle-free.
Thank you again for your recommendation and for choosing Lensology for your second order—we really appreciate it!
Best regards,
Barry
Cannot fault service,price nor staff.
Used Lensology to fit new lenses to 3 pairs of glasses following recent sight test.
2 single lense with prism and 1 varifocal glasses ( 2 sunglasses and 1 clear ).
included ' anti dazzle ' tints.
All for slightly over £300 within 1 week utilising 15% promo.
Staff are very friendly and willing to answer any questions you might have.
Can recommend wholeheartidley.
Had to hold 1 pair back ( to drive whilst these were being re-lensed) but will be sending them for new lenses now.
17 August 2026
Unprompted review
Reply from Lensology
Hi Steve,
Thank you so much for your fantastic review and for trusting Lensology with three pairs of glasses!
We’re exhilarated to hear you were pleased with the quality, price and turnaround time, and that our team were able to answer all your questions along the way.
It’s great to know you’re happy with your new lenses, including the anti-dazzle option, and we really appreciate your wholehearted recommendation.
We’ll look forward to helping you with the next pair when you’re ready to send them in!
Kind regards,
Barry
All very easy
All very easy. Great service, easy to follow instructions and when they arrived fabulous glasses. Thank you.
Highly recommended.
29 August 2026
Reply from Lensology
Hi Fiona,
Thank you for your lovely review!
It's great to know that you found the process easy, the instructions clear, and that you’re so pleased with your fabulous glasses.
We highly appreciate your recommendation and support. We’ll be delighted to look after you again whenever you need us!
Very best,
Barry
Really great service
Really great service! Not like a lot of these companies these days with difficult communication and delivery. I received a package to put my glasses in to ensure they were protected. They even sent me some free goodies when they sent my glasses back. The turn around time was extremely fast. Overall great great service. Have recommended to anyone who needs their glasses amended. Usually don't go out of my way to leave reviews but this one is deserved.
21 August 2026
Unprompted review
Reply from Lensology
Hi Alexandra,
Thank you so much for taking the time to leave such a wonderful review!
We’re elated to hear you were so impressed with the service, from the communication and protective packaging to the fast turnaround time and little extras included with your order.
It means a lot to know that you felt your experience was worth going out of your way to share, and we really appreciate you recommending us to others.
Thank you again for your fantastic support! Always here to serve you again!
Warm regards,
Barry
Very easy to order on website
Very easy to order on website, very good price, brilliant service, fast, efficient nd reliable postage and packaging lenses are 💯 will definitely order from this company again.
1 September 2026
Reply from Lensology
Hi Jennifer,
Thank you for your brilliant review!
So glad to know that you found the website easy to use and were pleased with the price, service, and fast, reliable delivery. It’s wonderful to hear that you’re so happy with your lenses.
We truly appreciate your support and look forward to helping you again.
Best regards,
Barry
Appalling communication and broken…
Appalling communication and broken timelinesReview:I paid £77.95 for an order, which explicitly included £6.95 for Royal Mail Tracked delivery. I later paid a £15 upgrade fee to fast track my order. Today is the 9th working day since that upgrade—completely exceeding the 5–7 working day timeline I was quoted.Worse than the delay is the dishonest customer service. On the same day, a live chat agent told me my glasses would not be ready until mid-week, while an email agent claimed they 'hope' the glasses will be 'with me today'—an impossible claim since they admitted they do not even physically have the lenses back from their external manufacturer yet. Constantly getting conflicting stories and having my emails ignored on Friday is completely unacceptable. Avoid. My order number is #87938. you have my original payment including the £6.95 Tracked delivery fee, and my secondary £15.00 payment explicitly for an 'Upgrade to Fast-track'. I am on the 9th working day of waiting. I have also emailed your support team the clear screenshot of the Fasttrack receipt. Please process my £21.95 refund for the failed express fast track and royal mail tracked delivery service and provide my tracking details today.
RESPONSE TO NEIL: You claim it was dispatched today, yet you have still refused to provide the Royal Mail tracking number or confirm my £21.95 refund for the failed Fasttrack service. I am not discussing this over the phone. Reply to my email with the tracking link and my refund confirmation immediately. My review is staying on trust pilot for everyone to see.
There is no "misplaced animosity" here; there is a paying customer holding a business accountable to an invoice. Your own email explicitly stated your standard lead time is 5–7 working days, yet I am on Day 9 of waiting despite paying an extra £15.00 explicitly for an "Upgrade to Fasttrack." Paying a premium for an express service only to wait longer than a standard order is a clear breach of service.I see you have provided tracking number KJ960828743GB. Do not call me to have a "nice conversation" on the phone—please process the £21.95 refund for the failed Fasttrack and delivery fees immediately and confirm it in writing via email. The 1-star review stays exactly as it is until that refund clears into my bank account. paid £77.95 for an order (inc. £6.95 delivery), and later paid an extra £15.00 for a phone-upsold "Fast Track" upgrade. My online Lensology dashboard explicitly proves my order was active and "Processing" on Thursday, 13th August. Counting working days properly from that date, it took them 13 full working days to dispatch my glasses—completely shattering their own 7-8 day Fast Track limit.Worse than the delay is the deceptive customer service. Their manager Neil admitted via email that their manufacturer cannot actually speed up custom tinted lenses, meaning they knowingly sold me a speed upgrade they couldn't fulfill. When caught out, their staff gave wild contradictions; an email agent claimed my lenses were in quality control while live chat admitted they weren't even in the building yet.I am keeping this review public to protect other vulnerable consumers from falling into this paid upgrade trap. It is shameful that they ignored my private chase emails on Friday, yet have all the time in the world to post defensive public replies the second a 1-star review hits Trustpilot. Following my refusal to back down, they finally emailed a £15.00 refund confirmation, and my glasses are out for delivery (KJ960828743GB). They are still keeping the delivery fee. The 1-star rating stays permanently.
1 September 2026
Unprompted review
Reply from Lensology
Good afternoon,
We have tried calling you earlier today to speak with you about this. I can confirm in the interim that your order was dispatched today.
We'll hope to speak with you tomorrow instead.
Kind Regards,
Neil
Update edit
We do need to clarify a few points here, as the circumstances are somewhat different from the impression given by your review.
Firstly, as we advised yesterday, your glasses were dispatched yesterday. Your Royal Mail tracking number is KJ960828743GB.
We were also genuinely surprised by the increasingly aggressive tone of the updated review. Our original response simply confirmed that we had tried to call you and that your glasses had been dispatched. The intention of the call was simply to have a conversation, explain what had happened and resolve your concerns personally.
We are perfectly happy to acknowledge when we could have handled something better, as we have here. Equally, we think it is reasonable to correct the factual position and defend our staff when they are publicly accused of dishonesty.
We accept that the communication regarding when your lenses would be completed could have been better. You received conflicting expectations from different members of our team and we understand the frustration that caused.
However, inconsistent communication is not the same as deliberately misleading a customer, and we don't accept the suggestion that anybody here was dishonest with you.
For completeness, these were non-stock tinted lenses. Our published Fast Track time for non-stock lenses is 5–6 working days, with an additional 2 working days for tinted lenses. The order had also been paused following earlier correspondence and restarted on 20 August, and the Bank Holiday was not a working day. The suggestion that nine uninterrupted working days of Fast Track production had elapsed therefore doesn't reflect the full circumstances.
Nevertheless, we recognise that you purchased Fast Track because you wanted your glasses sooner and, with this particular lens type, it ultimately didn't accelerate the order by as much as you wanted or needed. We have therefore refunded the £15 Fast Track charge in full.
We believe that is a fair and proportionate resolution. We have acknowledged where our communication could have been better, while also providing the full context around the production time.
We hope you are pleased with your glasses when they arrive.
Kind regards,
Neil
I was really impressed with the quality…
I was really impressed with the quality of work including the processing speed. I think it’s also commendable that you’re given an honest and straightforward explanation of what the best option is for you including being able to amend your order if you would like to pursue another option.
1 September 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fantastic feedback!
We’re glad to hear that you were impressed with both the quality of our work and the speed of our service. We really believe in providing honest, straightforward advice so our customers can make the choice that’s right for them, even if that means exploring a different option. It’s wonderful to know you appreciated that approach.
Thank you again for your kind words and recommendation! Looking forward to helping you again!
Kind regards,
Barry
Positive experience
Good comms, advised my new lens would need more time due to prescription however managed to get them dispatched ahead of time. Would recommend 👌
26 August 2026
Unprompted review
Reply from Lensology
Hi Candice,
Thank you so much for your kind review!
We’re delighted to hear you were kept well informed throughout the process and that we were able to get your lenses dispatched sooner than expected.
We really appreciate your patience and recommendation, and we hope to serve you again!
Very best,
Barry
Easy trust worthy service
I appreciate the constant contact during the process. From the moment the order is placed to the moment they arrived. Even while being in Puerto Rico shipping was also pretty quick there was a slight delay because of having to pass a clearance check which is understandable but even with the delay they were quick to arrive once shipped.
29 August 2026
Reply from Lensology
Hi Confessor,
Thank you so much for your incredible review!
We're exhilarated to hear that you found the process easy and trustworthy, and that our regular communication kept you informed from the moment you placed your order for your Ray-Ban Meta lenses right through to delivery.
We're also pleased that your lenses reached you in Puerto Rico quickly. International orders can occasionally experience a short delay while passing through customs or clearance, so we really appreciate your understanding. We're glad that once shipped, your order reached you promptly.
We take great pride in providing premium-quality precision lenses from our UK lab, backed by fast and reliable DHL Express shipping and clear communication throughout the journey. We're proud to serve Ray-Ban Meta customers across Puerto Rico, the USA, and internationally.
Thank you for choosing Lensology and for placing your trust in us. We truly appreciate your support and look forward to serving you again!
Warm regards,
Barry
Reply from Lensology
Hi,
Thank you for your kind review!
It's great to know that you found the process clear and were pleased with both the service and the finished lenses.
Looking forward to serving you again!
Best regards,
Barry
Great customer service and lens
Great customer service, even with someone that couldn’t get the photo with credit card right lol. But the glasses arrived perfectly and you can tell a massive difference between other online glass lens manufacturer's. The lens is really correct for my eyesight. Thank you so much
28 August 2026
Unprompted review
Reply from Lensology
Hi John,
Thank you for such a wonderful review!
We’re pleased to know that our team could help with the verification photo and that your glasses arrived perfectly. It means a lot to hear that you can notice such a difference in lens quality and that the prescription is spot-on for your eyesight.
We’ll be delighted to look after you again in the future. Thank you for choosing Lensology!
Kind regards,
Barry
EXCELLENT SERVICE!
20 August 2026
Unprompted review
Reply from Lensology
Hi Fjoralba,
Thank you for your fantastic review!
So glad to know that you received excellent service and truly appreciate your support.
We look forward to helping you again in the future.
Very best,
Barry
Good communication throughout
Good communication throughout. Easy to order. Clear instructions. Excellent service overall. Have used several times.
13 August 2026
Unprompted review
Reply from Lensology
Hi Jo,
Thank you so much for your wonderful review and for being a returning Lensology customer!
We’re delighted to hear that you’ve consistently found the ordering process easy, the instructions clear and our communication helpful throughout. It's an honour to have you with us!
It means a lot to know you’ve chosen us several times and continue to have such a positive experience. Thank you for your continued trust and support!
Warm regards,
Barry
Ray-ban reglaze
I recently had a pair of my existing glasses reglazed by lensology, they were made to my exact requirements and I was kept up to date on the status every step of the way until they were delivered through my door, they even included my old prescription lenses in the box. Overall I would highly recommend their service. Save yourself some money and reuse your older glasses and use lensology to finish the job, my glasses have been given a new life 👍🏼
31 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fabulous review!
We’re pleased to know that we could give your existing glasses a new lease of life with lenses made to your exact requirements. It’s great to hear that our regular updates kept you informed throughout the process and that you appreciated having your original lenses returned too. 👓✨
We love helping customers reuse the frames they already know and love while saving money compared with buying new glasses.
Thank you for choosing Lensology and for your wonderful recommendation! Always here to serve you again!
Best regards,
Barry
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