Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
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I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Meta rayban prescription lenses
Ordered transition lenses for my meta raybans. I emailed a few times to ask various questions about the service and everyone who replied was super helpful. The lenses themselves are great and the quote was specific to what I asked for. Highly recommend!
4 August 2026
Unprompted review
Reply from Lensology
Hi Sam,
Thank you so much for your lovely review!
We’re elated to know that our team could answer all your questions and help you choose the right Transitions® lenses for your Ray-Ban Meta glasses. It’s great to hear that you were happy with both the personalised quote and the finished lenses.
Thank you for choosing Lensology and for taking the time to share your feedback! Always here to help you again!
Kind regards,
Barry
Very efficient service
Very efficient service, easy to navigate website. will send packaging for your glasses with label if needed and prescription can be uploaded or a hard copy enclosed with glasses. The company kept me informed at each stage. highly recommended
26 August 2026
Reply from Lensology
Hi Paula,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our website easy to navigate and the whole process efficient and straightforward. It’s great to know that the packaging, postage options and prescription process made sending your glasses to us hassle-free, and that our regular updates kept you informed at every stage.
Thank you for choosing Lensology and for your highly valued recommendation! We really appreciate your support and are looking forward to welcoming you again.
Very best,
Barry
Wow amazing fitment of new glass lenses
Wow . I was so sceptical of using an online optician to fit new lenses to my designer frames I need not have worried.
Amazing customer service. Kept advised every step of the process. Quick turnaround.
I took out the higher level of insurance.
Fantastic service and I would have no hesitation in using the services of this company again and recommending their services. Much cheaper than using a high street optician.
26 August 2026
Unprompted review
Reply from Lensology
Hi Catherine,
Thank you so much for your fantastic review!
We completely understand why you might have felt sceptical about using an online service for your designer frames, so we’re especially delighted that we were able to exceed your expectations!
It’s wonderful to hear that you were impressed with the customer service, regular updates and quick turnaround, and that the additional peace of mind from the higher level of insurance was valuable to you.
Thank you for putting your trust in Lensology, for your kind recommendation and for choosing us over the high street. We’ll look forward to helping you again!
Best regards,
Barry
Unbeatable price point and Fast service
I had a great experience with Lensology! They did an excellent job with my lenses, and the service was incredibly fast. Everything turned out perfectly, and I’m very happy with the quality. I would definitely recommend them to anyone looking for great service and a quick turnaround!
26 August 2026
Reply from Lensology
Hi LaToya,
Thank you so much for your marvellous review!
It's so great to know that you had such a great experience with Lensology and that you were so pleased with both the quality of your lenses and our fast turnaround. Knowing that everything turned out perfectly is exactly what we love to hear!
We take great pride in manufacturing premium-quality precision lenses at an unbeatable value, while providing a quick and efficient service from start to finish. We also use fast and reliable DHL Express shipping to get orders from our UK lab to the USA and the world over as quickly as possible.
Thank you for your kind recommendation and for choosing Lensology. We hope to serve you again!
Kindest regards,
Barry
Great value
Great value! Customer service was great, my initial selection apparently wasn’t compatible with the frames I had so they clarified the issue with me and offered alternative solutions. Very responsive and helpful! 👍
26 August 2026
Reply from Lensology
Hi Ty,
Thank you so much for your fabulous review!
We're exhilarated to hear that you found Lensology to be great value and that our customer service team could help when your initial lens selection wasn't compatible with your RayBan Meta Wayfarer frames. We believe it's important to make sure customers get the right lenses for their Meta frames, so we're pleased our team could clarify the issue and provide suitable alternatives.
We're also thrilled that you found us responsive and helpful throughout the process. We take great pride in combining premium-quality precision lenses with attentive customer service and competitive pricing.
We provide smooth shipping of your lenses using DHL Express from our UK lab to the USA.
We truly appreciate you choosing Lensology and look forward to serving you again!
Warm regards,
Barry
Made life easy
Does exactly what it says on the tin.
No problems, no delays. Everything has been as exactly as advertised. Top quality, speed and affordability.
That is a rarity these days!
They promised, they delivered. I'm super impressed.
My partner went to a local high street brand at the same time as I went to Lensology. He didn't want to 'take the risk'.
Mine were done and dusted in a week. 2.5 weeks later, he is still waiting on his glasses at the high street store. Needless to say, as he struggles on with his old glasses and waits, even he has said that next time he will be using Lensology!
1 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for this magnificent review!
We’re absolutely thrilled that we could make the whole process so easy for you and deliver exactly what we promised — with no problems or delays.
It’s brilliant to hear that you were impressed with the quality, speed and affordability, especially after seeing the difference in turnaround time compared with the high street. And we’re thrilled that your partner has now been convinced to give Lensology a try next time!
Thank you for trusting us, for sharing your experience and for the fantastic recommendation. We really appreciate it!
Very best,
Barry
Order WRONG! Sent back glasses which should have been re-glazed!
Order WRONG, they sent back the cracked pair of glasses, which needed replacement lens! Poor, note sure how this was missed!
Reglaze Single Vision Lenses: Qty: 1, Price: £ 0.00
Your Frame Type: Full Rimmed
Frame Make/Model: Barbour BAO-1005 5618-140
Single Vision Prescription Type: Distance/Everyday
Lens Options: Clear (£ 16.00)
Choose Your Lens Thickness (Index): 1.5 Index
Choose Your Coating: Uncoated
Specialist Prescription Requirements: No Specialist Requirements
Frame MOT: No Frame MOT
How Will You Send Us Your Frames?: I Have My Own Packaging
Additional Information: This is for the Barbour frames, which have a cracked lens!
Highstreet savings: High Street Saving: £44.00
1 £16.00
Subtotal
How could this be missed, I thought I had made it clear, I even labelled each pair of glasses!!!
I hope to get this sorted!
26 August 2026
Unprompted review
Reply from Lensology
Hi Andrew,
I can only apologise for the error with your order.
I have emailed you personally to explain what went wrong and have also sent over a returns label so you can send the frames back to us for us to get this resolved.
It appears that the Barbour frame you sent to us for reglazing was incorrectly referenced as the PD measurement pair and therefore wasn’t reglazed. I can only apologise for this error and the inconvenience it has caused.
We will, of course, get this resolved for you. I have included a Royal Mail Tracked 24 return label in my email so you can get the frames back to us as soon as possible. Once received, I will personally ensure the order is dealt with and progressed as quickly as possible.
Many thanks,
Sophie
Customer Service Manager
Great value for money
Great value for money, and it was very simple. Customer service and attention to detail was spot on.
I will definitely be a returning customer.
20 August 2026
Unprompted review
Reply from Lensology
Hi Fahim,
Thank you so much for your fantastic review!
We’re delighted to hear that you found the process simple and the service such great value for money. It’s wonderful to know that our customer service and attention to detail were spot on.
We really appreciate your trust and support, and we’ll look forward to welcoming you back to Lensology again!
Best regards,
Barry
Fantastic service – my sunglasses look and feel like new!
I recently sent two pairs of sunglasses to Lensology to have the lenses replaced and couldn’t be happier with the whole experience. The customer service was fantastic, responses were incredibly prompt, everyone was really helpful, and the entire process was so straightforward from start to finish. When my sunglasses were returned, they honestly looked and felt like new. The quality of the replacement lenses is excellent, and they had even tightened the arms on both pairs, which was such a lovely extra touch.
I’m genuinely so impressed with the service and quality. I’ll absolutely be using Lensology again and wouldn’t hesitate to recommend them.
21 August 2026
Unprompted review
Reply from Lensology
Hi Amber,
Thank you so much for your incredible and detailed review!
We’re over the moon to know that you were so impressed with the customer service and found the whole process straightforward from start to finish. It’s wonderful to know that your two pairs of sunglasses came back looking and feeling like new, and that you’re so pleased with the quality of the replacement lenses. 😎🕶️
We’re also glad you noticed the tightened arms; we love being able to add those little finishing touches!
Thank you for your kind recommendation and for choosing Lensology. We’ll look forward to helping you again!
Kindest regards,
Barry
Quick turnaround
Quick turnaround - correct prescription - good pricing.
20 August 2026
Unprompted review
Reply from Lensology
Hi Howard,
Thank you for your fantastic feedback!
We’re ecstatic that your custom lenses came back perfectly and met your requirements.
Looking forward to serving you again!
Very best,
Barry
Requested custom lenses
Requested custom lenses. Came back perfect, thank you
14 August 2026
Unprompted review
Reply from Lensology
Hi Emma,
Thank you for your wonderful feedback!
We’re thrilled to know that your custom lenses came back perfectly and met your requirements.
We’ll be delighted to look after you again whenever you need us!
Best regards,
Barry
Great service and good quality lenses
Great service and good quality lenses
17 August 2026
Unprompted review
Reply from Lensology
Hi Richard,
Thank you for your lovely feedback!
It's great to know that you were happy with our great service and our high-quality lenses at competitive pricing.
We look forward to helping you again with your next pair.
Kind regards,
Barry
Reply from Lensology
Hi,
Thank you for your kind review!
We’re delighted that you were pleased with our great service and competitive pricing.
We appreciate your support and look forward to serving you again.
Very best,
Barry
Re-lensed my Ray-Bans with Lensology 3…
Re-lensed my Ray-Bans with Lensology 3 months ago. Big mistake. The prescription feels off—constant dizziness every time I wear them, even after trying to 'adjust.' For the premium price they charge, I expected OEM-quality optics, not a motion-sickness simulator. Huge regret. Save your money and go to a proper optician."
29 May 2026
Unprompted review
Reply from Lensology
Hi Mo,
There are a number of reasons why someone may experience distortion or difficulty with new prescription lenses, so we'll be more than happy to assess this and help.
You mention that you've been trying to adjust to them for three months, but from what we can see, you haven't contacted us during that time to let us know there was a problem. Had you done so, we would absolutely have worked with you to investigate the cause and help resolve it – the same support you would expect from a good high street optician.
We certainly wouldn't expect a customer simply to persevere with lenses that they are struggling to use.
We will follow up with you today regarding the next steps. We don't want you to be left with something you're not happy with, and I sincerely hope you'll accept our help. I can only assume that perhaps you thought it was too late to contact us after three months, but we'd much rather you had reached out and given us the opportunity to help.
Kind regards,
Neil
Excellent Ray-Ban result, but repeated problems with a wrapped Oakley frame and missing factory lenses
I have a very mixed experience with Lensology. When the combination of frame and lenses works, the result can be excellent, but my case also showed the limitations and risks involved with more complex wrapped frames.
My first order was placed on 18 March 2026, and the final unresolved communication regarding my original Oakley lenses was on 7 August, so the overall process lasted nearly five months.
The Good:
My Ray-Ban New Wayfarer RB2132 varifocals are excellent. The Balanced Profile gives me natural distance and intermediate vision, including a very useful dashboard area, with no noticeable adaptation period. Lensology’s pricing is also very competitive compared with many high-street opticians.
The Oakley problem:
My Oakley Holbrook frame proved much more difficult. The original lenses had serious binocular problems in the reading zone. The first remake successfully corrected the reading diplopia and initially seemed fine, but after longer use I found significant eye strain and distortion in the distance and intermediate areas.
Lensology then agreed to another free remake. Their support confirmed in writing that the Exact DS Balance design and digital wrap compensation were specifically noted for this remake. Unfortunately, the final lenses were still unusable for me, producing severe spatial distortion, altered depth perception, a tunnel effect and horizontal compression.
Lensology ultimately accepted that the curvature of the Oakley frame was probably contributing to the intolerance and offered either a refund or a remake into a flatter Ray-Ban frame. I chose the Ray-Ban option, which worked perfectly.
Customer service:
During the reopened Oakley case I was initially quoted approximately £206 for another reglaze. I challenged this because it was part of an unresolved non-tolerance issue. Sophie subsequently apologised for the misunderstanding and Lensology agreed to carry out the remake free of charge.
Missing factory lenses:
When I returned the Oakley frame for the final time, I told Lensology that I was including the original factory non-prescription Oakley lenses and asked their lab to reinstall them after removing the failed varifocals.
The Ray-Ban glasses later arrived and were excellent, but the Oakley frame was returned completely empty. Lensology initially said the original lenses did not appear to have been received. Oscar then searched the laboratory and on 7 August told me that he had been unable to locate them and would see whether replacements could be ordered through their Oakley account.
Conclusion:
For a standard, relatively flat frame such as my Ray-Bans, my result from Lensology was excellent. For a wrapped/sports frame such as the Oakley Holbrook, however, my experience remained unsuccessful despite several attempts, so I would approach this type of reglaze with caution.
I would also recommend clearly documenting any original or factory lenses included in a parcel before sending the frame.
7 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for taking the time to leave such detailed feedback and for sharing your experience with us.
Sophie is currently in email communication with you, and we’re pleased that you’re now discussing placing a new order with us for a new set of single-vision lenses.
We have also been able to clear up the misunderstanding regarding the pricing that was discussed during your Oakley case. When you had contacted us, we thought that you were discussing a new order and so we offered pricing options. When it became apparent that this related to a problem with a previous order, we cleared up the confusion and did not try to charge you any money.
Just to clarify, we have produced thousands of prescription lenses for wrapped frames, including Varifocals. Sometimes, however, wrapped frames can be optically difficult for some people to adjust to as their curvature causes them to behave different optically. To resolve this, we offered a brand new Ray-Ban frame at cost-price, for no profit to ourselves, and remade the lenses into that frame which you are since happy with.
Regarding the missing dummy lenses, you had agreed with us to send your Oakley frame back to have the dummy lenses re-installed; unfortunately, we did not seem to receive these dummy lenses. We have since ordered a new set of dummy lenses free-of-charge for you from EssilorLuxottica and they have arrived, which I have emailed you about.
Kind regards,
Oscar
Great service
Really happy with my new lenses in my sunglasses, as good as new. I got them back in the window they said, so really pleased.
18 August 2026
Unprompted review
Reply from Lensology
Hi Charlotte,
Thank you so much for your lovely review!
We’re delighted to hear that your sunglasses are looking and feeling as good as new, and that they were returned within the timeframe we promised. It’s fantastic to know you’re so pleased with your new lenses!
Thank you for choosing Lensology! Looking forward to serving you again!
Very best,
Barry
My prescription lenses work great
My prescription lenses work great, they were easy to install and shipped out fast.
22 August 2026
Reply from Lensology
Hi Joseph,
Thank you so much for your incredible review!
We're elated to hear that your prescription lenses for your RayBan Meta glasses are working so well for you and that you found them easy to install. It's also great to know that your order shipped quickly from our UK lab to the USA.
We take great pride in manufacturing premium-quality precision lenses and providing fast, reliable DHL Express shipping with the duties and taxes paid, making it easy for Ray-Ban Meta customers across the USA and internationally to enjoy a seamless experience.
Thank you for choosing Lensology and for your kind review. We truly appreciate your support and look forward to helping you again in the future!
Warm regards,
Barry
What can I say but absolutely awesome!
What can I say but absolutely awesome! The service is excellent, it can't be faulted. The quality of the work is excellent, it can't be faulted. The price points are fair and it's all value for money. I've used them three times now and will continue to do so.
25 August 2026
Unprompted review
Reply from Lensology
Hi Meg,
Thank you so much for your fabulous 5-star review!
We're absolutely delighted to hear that you've now trusted Lensology three times and continue to be so impressed with our service, workmanship, and value for money. Honoured to have you with us.
We take great pride in providing premium-quality precision lenses and combining them with friendly, reliable customer service at fair and competitive prices. Knowing that we've consistently delivered an experience you feel is impossible to fault means the world to our entire team.
Thank you for choosing Lensology time and time again and for your wonderful recommendation. We look forward to helping you with pair number four and beyond!
Best regards,
Barry
Reply from Lensology
Hi Chris,
Thank you for your excellent feedback!
We’re delighted to hear that your glasses fit perfectly and that you’re pleased with the brilliant optical quality.
We look forward to serving you again.
Kind regards,
Barry
Reply from Lensology
Hi Lynda,
Thank you for your continued support!
We’re delighted to hear that your experience was excellent as always.
We truly appreciate your loyalty and look forward to serving you again.
Very best,
Barry
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