LendingPoint Reviews 

8,612
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, patience, and helpfulness, making the loan application process smooth and understandable. Many highlight the excellent customer service, noting that representatives are knowledgeable, courteous, and efficient in answering questions and expediting applications. The overall service is often described as seamless, with many appreciating the quick processing times and the ease of securing funds. However, some customers also noted issues with payment reporting to credit bureaus and slow response times from email support, leading to frustration and additional charges. A few other people also felt that customer service was unhelpful or rude when addressing payment discrepancies or technical glitches with the customer portal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and responsive representatives... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Payment

Users describe ambiguous interactions with payment, with some reporting issues like hidden charges, reversed... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(8,612)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Smooth and easy process

Smooth and easy process.
However I gave you 3 stars because nowhere in my interaction with Mr. Barber did he mention anything about his fee ($1500) which was taken out of the loan amount. Big suprise to me when I found out. Be sure to ask how much the agent helping you is getting so you are not suprised at the end like I was.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Fast funding

Ronald Barber was very helpful and knowledgeable. He covered the process and fees so I understood everything. I received an email that I was funded within half an hour.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

I borrow money from them

I borrow money from them
I made all of my payments on time.
I checked my credit report and found out they are not reporting my payments for 6 plus months . This has impacted my credit score in a negative way
I have called and each time I’m told they are working on it .
They have to put each customer’s information manually.
Each time their story changes
I will never borrow money from them again.
I highly advise to be careful of their behavior

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I had to refinance

I had to refinance because I couldn’t pay for a month due to an injury. Elma Fortune came through for me the next day, and was able to do everything over the phone.

25 October 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Thank you for taking the time to acknowledge Elma. And thank you for being the best part of LendingPoint.

Rated 4 out of 5 stars

Quick & easy, but read the fine print

The process was quick and easy. Robert was friendly and knowledgeable. It’s no reflection on Robert and his service, but I didn’t know about the excessive funding fee until well into the process.

13 October 2024
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE!!!!

This company is extremely unprofessional, never follow through with anything they say they’re going to do, nor do they return phone calls or emails. I have placed NUMEROUS calls to attempt to pay off my account. They have no idea what they’re doing!!! They told me my account was sold to a third party, but couldn’t tell me who it was when I asked. On their website it shows my account is paid off but when stating it was, they said it was inaccurate. Do not request or take a loan from Lending Point! NOT RECOMMENDED TO ANYONE! I would give ZERO stars if I could.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Loan Process

It was an awesome experience. Trevor Keifer was very professional and understanding. He made the process so easy. I will definitely be referring him to others.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ronald!

Thank you Ronald!

You made this experience very easy and helped by making my financial goals a reality!

4 October 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Goals + Reality = LendingPoint (and Ronald). Thank you for the kind words.

Rated 5 out of 5 stars

Ronald was very helpful in getting us…

Ronald was very helpful in getting us the loan we wanted. Highly recommend him to help with others needs

3 October 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Thank you for the kind words. We agree with you; Ronald is great.

Rated 1 out of 5 stars

Hello so I tried apply for loan some…

Hello so I tried apply for loan some how gentleman Mark called say he from lending point said he can approve for loan
He even forged my signature on document I never looked at or read 3 days we went back and forth on third day I got little worried how he was conducting business I got that documentation saved and phone numbers that link to this web site all I want to say anyone looking for loan or assistance on money don’t use lendin point this web site the scammers fraud after my bank account got screwed up when they said trying to help me out yeah they messed me up for sure and got money from me to all don’t apply use this web site just don’t want something what happened to me happen to any other people

22 September 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

We are sorry this happened to you and sounds like a bad actor pretending to be LendingPoint. We encourage you to report this to your local police as well as to the FBI's Internet Crime Center: https://complaint.ic3.gov

Rated 2 out of 5 stars

It is a rip off

It is a rip off! do not do it unless your life depends on it or you for sure can pay it right off.... I paid for almost three years, sometimes extra, and it is still only down by $400.00 of the principal amount. I regret ever doing it and it's a lesson well learned. I am also looking into my state consumer laws to see what I can do to remedy this.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

They would not help me in a time of…

They would not help me in a time of need. Just get your information and send it to marketing companies to use your information for other purposes.

27 September 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

We are sorry that we were unable to help and wanted to assure you that we do not send information to marketing companies. You can read more about our privacy policy here: https://www.lendingpoint.com/privacy-notice/

Rated 2 out of 5 stars

Refinance is a lie

I have been paying a loan off for over a year with a VERY high interest rate with a credit score of 761, never late and make extra payments. They will NOT lower my interest rate or refinance my loan since “there is no promotions at this time”. Website states you can refinance but leaves out the promotion details to do it.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Ronald

Ronald barber was extremely helpful in guiding me the proper way for my paperwork, and processing was very fast!!

Thank you !!

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Ronald Barber was fast

Ronald Barber was fast, efficient, and knowledgable while processing loans. I appreciate the time he spent explaining how the online loan process works and how much time it will take the bank to process the payment.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Mr. Lewis

Mr. Trevor Kiefer did an excellent job on explaining the entire loan process with all the options
and walking me through the steps from start to finish.

19 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look