LendingPoint Reviews 

8,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, patience, and helpfulness, making the loan application process smooth and understandable. Many highlight the excellent customer service, noting that representatives are knowledgeable, courteous, and efficient in answering questions and expediting applications. The overall service is often described as seamless, with many appreciating the quick processing times and the ease of securing funds. However, some customers also noted issues with payment reporting to credit bureaus and slow response times from email support, leading to frustration and additional charges. A few other people also felt that customer service was unhelpful or rude when addressing payment discrepancies or technical glitches with the customer portal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and responsive representatives... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Payment

Users describe ambiguous interactions with payment, with some reporting issues like hidden charges, reversed... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(8,612)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to say thank you Ronald for…

I want to say thank you Ronald for helping me get the loan to pay all my credit card debts and the loan went into my bank account in the matter of hours and I went on and paid them right away. I appreciate everything he has done for me and listened what I have been going through I would prefer people to you in the near future.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Trevor Kiefer was great

Trevor Kiefer was great. He was understandable with my needs, was very patient, helpful when I needed it and was easy to talk to. His employment will get me to recommend lending point to anyone in need of a loan.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Refinanced - so easy

Mr. Barber was very, very helpful with getting my loan refinanced. Courteous and well informed. Answered my questions with ease. The process was painless and tremendously helps out my family. Thank you Mr. Barber and LendingPoint.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Customer Review

Trevor kiefer is a great person to work with. He always answers the questions I have if he has the answers or gets the answers fast. He also processes and makes the loans smooth and efficient. Trevor and this company are people I can count on, very easy to contact and deal with. Great job!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Desperate and Need a Lower Interest

I have enjoyed the loan I first got in 2008. But, as of now I still have a loan with them, I later paid off additional debts and didn't realize the interest was so high. 34.99%. And they won't try to give me anything lower. My monthly payment is $835.02 on a loan of $26,000.00 the payment is a little less than my house payment. I feel that the interest was not explained to me correctly. I have never paid a rate of 34.99% that is just crazy!!! I have called several times only to get the same answer "They can't rewrite the loan...unless you are borrowing additional monies."

29 November 2024
Unprompted review
Rated 5 out of 5 stars

It was a fast

It was a fast, easy and convenient process from the beginning to the end. Ronald Barber was professional, knowledgeable and polite. He kept me informed throughout the entire process through email or personal phone calls. I would recommend LendingPoint to family and friends. The entire process was less than 48 hours.

18 November 2024
Unprompted review

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