LendingPoint Reviews 8,631

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from agents who listen attentively to their situations. Reviewers also frequently commend the quick response times and the overall efficiency of the service, noting how smoothly and easily the loan process unfolds from start to finish. However, some customers experienced issues with payment processing and customer support regarding these matters. A few people reported that payments were not reported to credit bureaus on time, and others encountered problems with the automated payment system or the customer portal displaying incorrect information. Additionally, some reviewers expressed dissatisfaction with the email support, citing slow or absent responses when trying to obtain payoff information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the kindness, professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Payment

Consumers find payment to be ambiguous. Many reviewers praise the ease of applying, quick approval, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

I’m really grateful for LendingPoint because when I needed help with a huge purchase they were there to help me and my family out when everybody else shut us out. I just hated that I couldn’t stay con... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

I would like to take a moment to recognize Ronald Barber & Lending Point for putting Customer Service as their top Priority. Ronald, is a Professional Courteous & Caring individual that ac... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great lending Company!

I wanted to consolidate my debt with a loan and Mr. Ronald Barber made my experience go very smoothly. Mr. Barber was very kind, helpful and professional. He was very patient with me during the loan process and I highly suggest that you go with Lending point if in need of a loan. The ease of applying, lower interest rates, knowledge of the loan agents and complete process was great from start to finish! Thank you Lending point and Mr. Barber! I appreciate you!

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Change terms whenever they want -too bad for you.

Was it easy to get a loan? Sure! But then the issues roll from there. They change their terms (multiple times) with nothing you can do about it. Now I have to decide between making my mortgage payment or my loan payment on time. All because they decided to stop taking credit card payments- which is one of the reasons I went with them. Be cautious of their terms.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service – No Reply on Payoff Quote Since 7 April (Over 2 Days)

I am a long-time customer with LendingPoint (Loan # LAI-00589089, started June 2022). My current balance is $4,358.04 at a very high interest rate of 25.49%. I want to pay off the full loan in one lump sum to save on interest.
On 7 April 2026, I emailed customer support asking for the exact payoff amount and how much interest I would save by paying the entire balance right now. I received an automatic reply within 4 hours.
I followed up the same day with more details, but it has now been more than 2 full days and I have received zero response from any human at LendingPoint.
This is highly unprofessional and frustrating. When a customer is ready to pay off their entire loan early and give the company their money immediately, the least they expect is a timely payoff quote. Instead, my emails are being ignored while I continue to be charged high interest every day.
I have already checked the customer portal, but I still need an official payoff statement. The lack of basic communication shows very poor service quality.
LendingPoint needs to seriously improve their email support. Ignoring customers who want to close their account is unacceptable.
Because of this experience, I would not recommend LendingPoint to anyone.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Ken Johnson was absolutely fantastic

Ken Johnson was absolutely fantastic! He made the entire loan process, from start to finish, feel easy and stress-free. His communication was excellent, and he always responded quickly to my questions. I highly recommend James to anyone needing a loan—he's truly a professional who gets the job done!

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't do it they let u borrow the money…

Don't do it they let u borrow the money but u have to pay $300 up front for insurance heck if I had that kind of money wouldn't need to borrow then they ask for my user name an password for my bank acct don't ever give that out what a scam

24 March 2026
Unprompted review
Rated 1 out of 5 stars

He is a scam artist

He is a scam artist . He gave me a check for $10k but it was a fake check.
I showed him proof ,after that he got lost.
I gave my bank statement.
Be careful warning
There is another lady from the same company she also a fake too.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Mr Ronald Barber Thank You

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me very patiently through the loan procedure. . His calm voice and demeanor was greatly appreciated by me. Thank You Ronald for helping me through this financial problem.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Wonderful!! Ronald B. was easy to work with and was professional and polite. The entire process was simple and well explained. I was able to complete the documents and submit the required documents from my home computer. Would definitely recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Having received an email letting me…

Having received an email letting me know I could refinance, I followed the link, refinancing online. Within minutes I received a telephone call from Ronald, who was not only professional, bur friendly letting me know the updated documentation needed. The following day Ronald followed up both via email and verbally. Since 221 when I obtained my first loan Lending Point has been professional and respectful; a great place to finance.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Always polite

Always polite, welcoming, and professional. very informative and helpful getting me great options, making sure to fit my needs

29 January 2026
Unprompted review

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