LendingPoint Reviews 

8,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making the loan process smooth and stress-free. Many people highlight the excellent customer service, appreciating the clear explanations and quick responses to their inquiries. The service is often described as efficient, with funds frequently received the very next day, making it a highly recommended option for those needing financial assistance. However, some people were dissatisfied with payment processing and customer support response times, citing issues with payments not being reported to credit bureaus or ignored email inquiries regarding payoff amounts. A few other people also felt that the customer portal was unreliable, displaying incorrect information, and experienced difficulties with representatives regarding payment reversals and additional charges.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives who are helpful,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting issues such as hidden... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(8,612)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of Applying for a Loan

Ron Barber was great. He explained the loan and terms with ease and stayed on the phone with me until I submitted everything required. He was patient and helpful and very pleasant to work with. I highly recommend their services.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Patient

I worked with Ronald Barber, and they were clear, helpful, and prompt in every step of my loan process. There was some challenge in communication (on my part) and they were incredibly patient and understanding in helping me work through so that they could process my loan swiftly. I would recommend them particularly because they were a suggestion through Experian (credit reporting agency).

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Contacted by phone

Contacted by phone. Liked the personal exchange that allowed me to ask questions and clarify information.
Trevor was polite and able to explain the process well

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Customer Service

I have never experienced customer service like the service I received from Mr.Trevor Kiefer…..He was not only extremely Professional, Courteous, and Knowledgeable but first and foremost he was extremely Helpful and Patient as I was having difficulty following his instructions due my hearing loss. Trevor Kiefer is true credit to Lending Point….and that should be noted….
Thank you
Richard Wood

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Wow great experience!

Wow! I am so glad that Ronald Barber called me from Lendingpoint to see if I wanted to extend my loan. It was easy and painless. He was very clear and straight forward. I felt I could trust him right away. I am very happy with this company.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT get taken by these scamming scumbags

Do not get taken by this so-called company. There are "red" alerts all over the place. No LEGITIMATE company would ever ask for the username and password to your bank account.

I contacted my bank about these SCAMMERS. They congratulated me on my diligence by not giving them my username and password to my bank and not utilizing the alternate method by sending them "up front" money to get a deposit made.

Bottom line: ANY supposed company that ask for login information to your bank account OR asks for "up front" money in order to make a deposit to your bank account is nothing more than a scam.

Be diligent: as my bank said, there will NEVER be a situation where you should give the username and password to your bank account to ANYONE EVER.

I didn't get taken thankfully. Don't let yourself be taken by these frauds either.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Trevor was great

Trevor was great, very professional and courteous.
Hope to get him again if I need a loan in the future!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

High Interest

They ended up charged me high interest of my loan, 28 %, I couldn't paid them off until I found other company with way less interest.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Incredible speed

Incredible speed! Ronald Barber delivered priority service and secured approval within an hour. Highly impressed!

21 March 2025
Unprompted review

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