LendingPoint Reviews 

8,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, patience, and helpfulness, making the loan application process smooth and understandable. Many highlight the excellent customer service, noting that representatives are knowledgeable, courteous, and efficient in answering questions and expediting applications. The overall service is often described as seamless, with many appreciating the quick processing times and the ease of securing funds. However, some customers also noted issues with payment reporting to credit bureaus and slow response times from email support, leading to frustration and additional charges. A few other people also felt that customer service was unhelpful or rude when addressing payment discrepancies or technical glitches with the customer portal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and responsive representatives... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Payment

Users describe ambiguous interactions with payment, with some reporting issues like hidden charges, reversed... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(8,612)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The BEST

I had an outstanding experience working with Trevor. From start to finish, he was incredibly kind, informative, and genuinely helpful. He took the time to explain every step of the loan process in a way that was easy to understand and made sure I felt comfortable and confident in my decisions.

His patience and professionalism really stood out—he answered all of my questions thoroughly and never made me feel rushed. It’s rare to find someone who combines expertise with such a caring approach, and I’m truly grateful for his support.

If you’re looking for someone who truly has your best interests at heart, I highly recommend Trevor. He made a stressful process feel smooth and manageable!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Trevor was the best

Trevor was extremely helpful in explaining everything and taking as much time as I needed. With him as a Representative of this Company I feel very safe in doing future business with this Company.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Ronald Barber is a delight

Ronald Barber is a delight to work with. He is organized, polite, quick, and kind to a somewhat deaf senior citizen. I completed the forms on Credit Karma and within 24 hours I have been approved. The funds released to my bank. I couldn't be happier.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Trevor kiefer was very professional and…

Trevor kiefer was very professional and patient i was having challenges in photo sending information.he was extremely patient and helpful as i am not knowledgeable using some computer related technology he was very pleasant to work with.I highly recommend their services

1 May 2025
Unprompted review

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