I was having trouble igniting my Grillstream BBQ so contacted Leisuregrow customer services. I would like to thank you for your brilliant customer service, from my first call to Trudie, who did every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided t... See more
Company replied
Fire pit technical issue. I contacted the consumer customer service dept and I was responded to within 24 hours. The gentleman “James” who responded was first class and resolved the issue without a... See more
Company replied
Wow! What Amazing Customer Service!!! Today, I spoke with David regarding a part needed for our Son's Bar BQ. And David couldn't have been more helpful, The problem we had was quickly and easily re... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
377 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fantastic service, way beyond the call of duty
Whilst looking for a particular set of outdoor dining furniture I called customer services at Leisure Grow. David was amazingly helpful, going so far beyond expectations when helping me to track down the 'out of stock' set, very impressive service. The furniture is being delivered on Friday, and I'm sure I'll be delighted with it. Thanks you
5 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that David was able to go above and beyond in helping you track down the outdoor dining set – we’ll be sure to pass along your lovely feedback to him.
We're just as excited as you are for your delivery on Friday and hope you absolutely love your new furniture.
If you need anything at all in the future, we're always here to help.
Thanks again for choosing Leisure Grow!
Warm regards,
The Leisuregrow Team
Fantastic after sales service
I bought an LG garden furniture set over 3 years ago and the plastic parasol collar that fits into the table has broken, it had gone brittle. I contacted LG ready to ask if I could buy a spare part and spoke with Trudie who explained they had changed from plastic to metal collars. Before I could even ask if I could buy one, Trudie offered to send me one free of charge. How good is that! Great service which matches the great product I purchased 3+ years ago 😊
8 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that you're still enjoying your LG garden furniture set after 3+ years and that the team were able to help you so quickly and kindly.
We’re proud to stand behind our products and even prouder of our team members who go the extra mile—Trudie will be thrilled to hear your kind words!
Thanks again for your support – we hope your garden furniture continues to bring you many more years of comfort and enjoyment.
Warm regards,
The Leisuregrow Team
First Class Customer Service
Great customer service from this company over a problem with a BBQ cover. Answered the phone promptly (that's a result these days), ascertained the problem and very quickly sent out a replacement cover. If only all customer service desks were like this one!
27 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic review!
We're really glad to hear our team could assist you promptly and get a replacement BBQ cover out to you without any hassle.
Providing quick, friendly, and efficient service is exactly what we aim for, so it's great to know we hit the mark.
If there's anything else you need, we're always here to help!
Kind Regards
The Leisuregrow Team
Replacement parts
Purchased a Barcelona corner suite and a set of recliners and very happy with purchase and quality. The furniture was kept in storage until patio was completed. One of the chairs had an adjustable screw on the bottom missing so l emailed Leisuregrow , within a few minutes they had replied and asked for a little information as proof of purchase. A few days later l received 2x screws and bases. Very professional. Thanks
30 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your kind review!
We're so pleased to hear you're happy with your Barcelona corner suite and recliners — and that everything came together perfectly once your patio was ready.
It's great to know our team could quickly resolve the issue with the missing screw and get everything sorted for you.
We really appreciate your feedback and hope you enjoy your new furniture for many seasons to come!
Kind Regards
The Leisuregrow Team
Grillstream Legacy 4 handle
I purchased a Grillstream Legacy 4 Burner Hybrid last year and have been really happy with it. However, in recent strong winds, it has blown over (I think aided by the cover which acted like a sail!!) and broken the handle on the main lid in such a way that it couldnt be repaired. I couldnt find a replacement online so emailed Leisuregrow asking how I could buy one. James P in Customer Service responded immediately, offering to send one free of charge. This arrived within a few days and fitted without a problem so it now looks as good as new. Cant asked for better customer service than that!! Would definitely recommend based on the product and customer service
16 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you’ve been enjoying your Grillstream Legacy BBQ, and even more so that our Customer Service team was able to help quickly when the unexpected happened.
We know how frustrating weather-related accidents can be, so we're glad we could get you back up and grilling in no time!
Your recommendation means a lot to us, and we’re thrilled that both the product and our service have left a positive impression.
If you ever need anything in the future, we’re just a message away.
Happy grilling!
The Leisuregrow Team
Replacement pads - garden chair leg
Thanks to a bit of rough handling I lost one of the rubber pads on the foot of my garden chair. I contacted Leisuregrow to find out where I could get replacements. Not only did the respond promptly, they sent me replacements free of charge. Exceeded my expectations in every way
22 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're delighted to hear that our team was able to assist you quickly and that the replacement pads arrived as needed.
At LeisureGrow, we always aim to go above and beyond for our customers, and it’s wonderful to know we exceeded your expectations.
If you need anything else in the future, don’t hesitate to get in touch. Enjoy your garden chair!
Best regards,
The Leisuregrow Team
Fabulous Service
I recently bought a dog cooling coat from Argos and it was too small. Unfortunately Argos did not believe that these coats come “wet” in the packaging and would not refund my money b
I wrote to Leisuregrow for them to confirm that the coats are wet They replied very quickly
Once they found out that I would be out of pocket they have offered to send me two coats free of charge .
What wonderful service
22 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and 5-star rating!
We're really sorry to hear about the difficulty you had with your return with your stockist, but we're glad we could step in and help. It’s important to us that our customers feel supported, and we're pleased we could resolve the issue quickly and to your satisfaction.
We hope the new coats work perfectly for your dog, and if there's anything else we can do for you, please don’t hesitate to reach out.
Best wishes,
The Leisuregrow Team
I requested touch up paint for mt…
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial enquiry to receiving my paint - less than one week!
Completely happy with service received at NO CHARGE, not even postage.
Wonderful.
21 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're thrilled to hear you had such a positive experience. It's great to know our team was able to help with your request quickly and efficiently, even after several years.
We’re proud to offer this level of service and are so pleased you’re happy with the outcome — and at no cost to you!
Thanks again for taking the time to share your feedback — it means a lot to us.
Best regards,
The Leisuregrow Team
Garden furniture connecting clips
Dealt with my query straight away and sent me a replacement part by return without charge.
19 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic review!
We're so pleased to hear that your query was handled quickly and that you received your replacement part without any hassle.
Providing prompt and helpful service is always our goal, and it's great to know we delivered for you.
We really appreciate your feedback!
Best regards,
The Leisuregrow Team
Really impressed with the service
Really impressed with the service, very good customer care, fast delivery and packaging excellent …… a first class response to my issue.
18 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review!
We're delighted to hear you were impressed with our service and that everything from customer care to delivery met your expectations.
It's great to know we were able to provide a first-class response to your issue — that’s exactly what we aim for.
We truly appreciate your kind words and support!
Best regards,
The Leisuregrow Team
Excellent customer Service
Excellent customer service through email, they were incredibly attentive and understanding. Great selection of products for the bigger dogs with their range of tough toys. Would highly recommend, an amazing company to deal with.
17 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you had such a positive experience with our customer service team — we always strive to be as attentive and helpful as possible. It's also great to know that our range of tough toys for bigger dogs hit the mark!
Your recommendation means the world to us. Thanks again for your support — we look forward to serving you and your pup again soon! 🐾
Best regards,
The Leisuregrow Team
The product is excellent
The product is excellent - stylish, comfortable and very practical. We had a slight problem - scratching the table top (our fault) - and the company responded immediately by sending a bottle of touch-up paint at no charge. Excellent and friendly service.
15 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your lovely review!
We're so pleased to hear you're enjoying your new furniture and that you find it both stylish and practical.
It was our pleasure to help with the touch-up paint—accidents happen, and we’re always happy to support our customers wherever we can. Your kind words about our service truly mean a lot to the team.
Thanks again for choosing Leisuregrow, and we hope you continue to enjoy your set for years to come!
Best regards,
The Leisuregrow Team
A fantastic speedy response to my email…
A fantastic speedy response to my email
Great customer service to what is an excellent product would have no objection to recommend to others in the future .
Very satisfied customer
Thankyou Mike
15 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic review!
We’re so pleased to hear you’re happy with both the product and the service you received.
It’s always our goal to respond quickly and support our customers in any way we can, so it’s great to know we hit the mark. Your recommendation means a lot to us!
Thanks again for your kind words and for choosing Leisuregrow.
Best regards,
The Leisuregrow Team
best customer service ever
This company must have the best customer service - EVER ! We bought two fire pit tables from our local garden centre and when we collected them one of the lids was missing and they couldn't find it. We later contacted Leisuregrow direct to order one. Not only did they send us one within a few days - they didnt even charge us for that or postage ! Wow - now that is what amazing customer service looks like - thank you. Hghly recommend this company. We were told they were good but they exceeded our expectations.
14 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear that you’re enjoying your fire pit tables and that our team was able to assist you quickly and efficiently.
Providing excellent customer service is incredibly important to us, so it means a lot to know we exceeded your expectations.
Your recommendation truly means the world to us, and we’re so pleased we could help make your experience a positive one from start to finish.
Thanks again for your support!
Best regards,
The LeisureGrow Team
Amazing customer service
Amazing customer service. Needed a replacement part which they found for me and posted out for free. Quick to respond and very happy with this follow up care. Thank you so much. Would highly recommend.
3 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review! We’re so pleased to hear that you had a positive experience with our customer service team.
It’s great to know we could help source the part you needed and get it out to you quickly.
Your kind words and recommendation mean a lot to us — we really appreciate you taking the time to share your experience.
Best wishes,
The LeisureGrow Team
Very small issue on BBQ assembly with…
Very small issue on BBQ assembly with just one bolt missing. Contacted and issue was resolved within 24hrs with the missing part despatched and express delivered. Amazing customer service!
4 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're glad to hear the missing bolt was quickly resolved and that you were happy with the express delivery.
Our team works hard to provide fast, helpful support, and it's great to know we hit the mark.
Enjoy your BBQ, and thank you again for your kind words! 🔧🔥😊
Best regards,
The Leisuregrow Team
The extendable table to the Rattan…
The extendable table to the Rattan patio set that I purchased in 2021 began to break at the cross strands.
Having contacted Trudie firstly and then James, I was pleasantly surprised by their patience, attitude and determination to help me resolve my problem. It was promptly confirmed that a goodwill gesture of replacement would be forwarded to me which in fact was received today. It is refreshing to not be fobbed off with warranty or excess usage or any other excuse some companies lay before customers. I can fully recommend this organisation as a company that you can trust. I am very impressed with their "Customer First" approach and wish them all well in the future.
Dennis Clifton
1 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind and thoughtful review.
We’re truly delighted to hear that your experience with our customer service team left such a positive impression.
Your satisfaction means a great deal to us, and we’re pleased that we could resolve the issue with your patio set to your satisfaction.
At the heart of what we do is a commitment to putting our customers first, and it’s wonderful to know that this was reflected in your experience.
Your recommendation and support are greatly appreciated.
Wishing you many more enjoyable moments with your patio set!
Best regards,
The Leisuregrow Team
Table Issue rectified with ease.... James is your man!
I had an issue with a table purchased some time ago, James was very swift to deal with this.
He was extremely helpful and although Leisuregrow perhaps didn't need to act if they really didn't want to, they did. They rectified the problem with great ease.
The customer service I have received from this company has not only reaffirmed my trust in them but they also feature in the top 5 "customer service" enquiries I've ever had in perhaps 35 years!
If only all companies behaved this way, honouring their own products then the world would be a better place.
Well done James and well done Leisuregrow!!
11 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re absolutely delighted to hear that the team were able to assist you swiftly and effectively, and that the resolution left such a positive impression.
At LeisureGrow, we truly believe in standing by our products and doing the right thing for our customers — your feedback reassures us that we’re on the right track.
To be counted among your top 5 customer service experiences in over 35 years is genuinely humbling — thank you for that honour! We’ll make sure the team sees your lovely comments too.
Your support means a great deal to us. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
Exceptional Customer Service
My Turin cushions were destroyed by mice over wintering in an outdoor storage box. We’ve had the bistro set for 3 years so I wasn’t expecting replacements to be available. However, James in Consumer Customer Service, managed to find 2 sets. Remarkable really considering the design changed 2 years ago. I can’t thank him enough.
Truly exceptional customer service from him and Leisure Grow.
20 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're sorry to hear about the unfortunate situation with your cushions, but we're absolutely delighted that our team were able to help track down replacements for you.
It's always our goal to go the extra mile for our customers, and we're so pleased to hear that the Leisuregrow team were able to exceed your expectations.
Your kind words mean a great deal — thank you again for taking the time to share your experience!
Best regards,
The Leisuregrow Team
No replacement parts available
I had a lovely set of parasol lights 2 years ago and have always been careful to take the batteries out. The battery pack has rusted si I contacted Leisuregrow to a replacement but they don’t supply spare parts so the only option is to buy the unit again costing around £35. Very disappointing 🥺
30 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave a review, and we’re really sorry to hear about the issue with your parasol lights.
We always aim to help wherever we can, and we understand how disappointing it must be to find the battery pack has rusted — especially after taking good care of the unit.
Unfortunately, as the item is now outside of its warranty period and the battery pack isn’t available as a standalone part, we weren’t able to offer a replacement on this occasion.
We do genuinely value your feedback, and we'll pass your comments on to our product team for future consideration.
If there's anything else we can do or if you have further questions, please don’t hesitate to get in touch.
Best regards,
The Leisuregrow Team
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