I was having trouble igniting my Grillstream BBQ so contacted Leisuregrow customer services. I would like to thank you for your brilliant customer service, from my first call to Trudie, who did every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided t... See more
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Fire pit technical issue. I contacted the consumer customer service dept and I was responded to within 24 hours. The gentleman “James” who responded was first class and resolved the issue without a... See more
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Wow! What Amazing Customer Service!!! Today, I spoke with David regarding a part needed for our Son's Bar BQ. And David couldn't have been more helpful, The problem we had was quickly and easily re... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
378 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
We have a two burner gas BBQ which we purchased around 6 years ago from John Lewis and it got damaged in the last storms. We contacted Leisuregrow to ask about purchasing two replacement dials. The customer service team were excellent, very professional and super efficient. The parts arrived very quickly. We will definitely use them again in the future. Brilliant company to deal with which is hard to find these days! Many thanks for outstanding customer service.
16 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're sorry to hear about the issue caused by the storm, but we're very pleased we could help resolve it for you.
Our team works hard to provide reliable support and it’s great to know you felt well taken care of.
We truly appreciate your recommendation and your kind words about our customer service — it means a lot to us. If you ever need anything else, don’t hesitate to get in touch.
Best regards,
The LeisureGrow Team
Five stars without a doubt
Five stars without a doubt.
We purchased a Pergola and unfortunately during one of the storms the brackets became loose and the weight of the blind broke the brackets. After exhausting all avenues we contacted Leisuregrow who not only offered a solution they stayed true to their word and supplied replacement parts. I would highly recommend this company and their customer service they are second to none.
16 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us this fantastic 5-star review!
We're really sorry to hear that your pergola was damaged during the storm, but we're glad we could step in and help get things sorted for you.
It means a lot to us that you found our team helpful and that we could provide the replacement parts you needed.
We’re committed to standing by our products and our customers — and it’s wonderful to know that came through in your experience.
Thanks again for your kind words and recommendation — it truly is appreciated!
Warm regards,
The LeisureGrow Team
Great customer service
Great customer service. Had a few issues with a table where the weave split and was replaced straight away. Also replaced a liner for the cushion box even though box was out of warranty.
Thank you to James Paton - great customer service
13 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We're sorry to hear about the initial issues with your table, but we're really pleased we could resolve them quickly for you.
We're especially glad to hear that the team were able to provide such great service — we'll be sure to pass on your thanks to him.
If you ever need anything else, please don't hesitate to reach out.
Best regards,
The Leisuregrow Team
I needed the spare part
I needed the spare part. They’re incredibly helpful. Managed to sort out what I needed and it was posted to me within a day.
9 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We're really glad to hear our team was able to help you find the right part and get it out to you quickly.
If there's anything we could have done to make it a full 5-star experience, we’d love your feedback.
Thanks again for choosing us!
Best regards,
The Leisuregrow Team
had an issue with a wicker chair…
had an issue with a wicker chair plastic foot missing got in touch with leisure grow ending up with a conversation with James Paton customer services and low and behold 24hrs later a set of replacements arrive by 1st class post
what a great experience!!!
6 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear the team were able to assist you so quickly and get those replacement parts sent out without delay.
Providing great service is what we strive for, and it's wonderful to know your experience reflected that.
We really appreciate you taking the time to share your feedback!
Best regards,
The LeisureGrow Team
Recently had an issue having purchased…
Recently had an issue having purchased Petface dog treats at the garden centre. I got in touch with Petface and they could not have been more helpful. Very impressed with their customer and will buy dog treats directly from them in future
7 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're really pleased to hear that our team was able to help you and turn your experience around.
Customer satisfaction is incredibly important to us, and it's great to know that you'll be purchasing Petface treats in the future.
We look forward to providing your dog with more tasty treats soon! 🐾
Kind regards,
The Leisuregrow Team
BBQ Fixed
Prompt reply to bbq problem with troubleshooting suggestions that were a fix
Supplying parts free of charge even though out of warranty
1 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're thrilled to hear the BBQ issue was resolved quickly and that our troubleshooting suggestions did the trick.
Even though your unit was out of warranty, we're always happy to go the extra mile—supplying the necessary parts free of charge is just one of the ways we stand behind our products and care for our customers.
Your feedback means a lot to us and helps others know they’re in good hands. If you ever need anything else, we’re just a message away.
Enjoy your BBQ!
Kind regards,
The Leisuregrow Team
Replaced broken item without any fuss
Have a Monaco garden table and chair set which was just outside the warranty period when the weave started to break up due to excessive heat and uv rays. Trudie at LG took ownership of the problem and found me a replacement item for free and shipped foc too. Amazing service and a pleasure to deal with. Would happily recommend the company.
1 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave this wonderful review!
We're sorry to hear about the initial issue with your garden set, but we're thrilled that the team were able to help and provide a positive resolution.
We’ll be sure to pass on your praise on – they’ll be delighted!
Your recommendation means a lot to us, and we're so pleased you’re happy with the service and your replacement.
Enjoy your new table, and don’t hesitate to reach out if we can help with anything in the future.
Kind regards,
The Leisuregrow Team
Unfortunately we had an issue with a…
Unfortunately we had an issue with a manufacturer fitted securing bolt on our parasol where it frequently came loose resulting in a dangerous situation as it was securing the main cantilever arm. The company we sourced it from spoke to the manufacturer who in fairness supplied quite quickly a replacement bolt. However this was the wrong size and colour so very disappointed in what was a very expensive purchase as we are no further forward.
1 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience.
We completely understand your frustration regarding the issue with the securing bolt, especially given the safety concerns and the expectations that come with a premium product.
While we're pleased the team acted promptly in sending a replacement, we sincerely apologise that it was not the correct size or colour. We agree that this falls short of the standards you rightfully expect.
Please be assured that your concerns are taken seriously. If you could contact our team at consumer@leisuregrow.com they will be happy to confirm the next steps and ensure a suitable resolution is reached.
Thank you once again for bringing this to our attention. Your feedback is valuable and helps us to continually improve. We hope to restore your confidence in both our product and service.
Kind regards,
The Leisuregrow Team
Grillstream BBQ
I bought a Leisuregrow Stream Grill BBQ from John Lewis.
A couple of weeks ago, during a routine barbecue, the unit suddenly and uncontrollably caught fire. Flames erupted beneath the grill, setting nearby materials alight—including the charcoal and, most alarmingly, the connected gas bottle. I managed to extinguish the fire only through considerable effort and sheer luck. Had I failed, the outcome could have been catastrophic: severe harm to myself and my property, as well as a serious risk to my neighbours and anyone nearby.
This incident was not only completely unacceptable but also extremely distressing.
When I reached out to customer service, they immediately refused to accept any responsibility and instead placed the blame on us, alleging incorrect usage.
First Edit:
Dear The LeisureGrow Team member
You continue to state that flammable materials must not be placed within 60cm of the grill. Yet the hose you provided to connect the gas cylinder to the barbecue measures only around 50cm. This is a direct contradiction in your own safety requirements.
It is clear that instead of addressing the core issue, you are attempting to shift the blame onto the customer. The real and critical problem here is the leak inside the barbecue, which allows gas and grease to accumulate in the cabinet. This inevitably causes ignition, regardless of what is stored there. Even if I left only a pair of barbecue gloves inside, they would catch fire. And even if the cabinet were completely empty, am I really expected to clean leaking grease from inside the cabinet after every use on a barbecue that cost £518? That is unacceptable by any standard.
Furthermore, your approach of blaming the customer without properly understanding the actual defect in the product is extremely concerning. Once again, let me be absolutely clear: the issue is the leak within the barbecue itself. That is your responsibility as the manufacturer, not mine as the customer.
I trust this time the seriousness of the matter is understood.
19 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your review.
We're very sorry to hear about your experience and understand how distressing it must have been.
Safety is our top priority, and we want to clarify that the Grillstream BBQ includes clear instructions both in the manual and on the product itself:
• A label on the base panel shows that gas cylinders must not be stored inside the cabinet.
• The manual warns against placing flammable materials within 60cm, storing anything flammable under the grill, and placing the hose near heated surfaces.
• It also emphasizes that gas cylinders must be stored externally in a well-ventilated area, and that users must regularly check for gas leaks.
Storing a gas bottle or flammable materials (such as charcoal) under the grill during use creates a serious risk. If a leak occurs inside the enclosed cabinet, it can ignite. If stored externally as instructed, any gas would dissipate safely. Which having reviewed the correspondence received is where you have stored the fuel.
While we understand your concern, the issue appears consistent with incorrect usage as outlined above and confirmed within your correspondence received.
Kind regards,
The LeisureGrow Team
Great customer service from the team
Great customer service from the team. Quickly answered my questions and response was insightful.
4 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We’re thrilled to hear that our team was able to quickly answer your questions and provide insightful responses.
Your satisfaction means a lot to us, and we’re always here to help whenever you need. Looking forward to assisting you again in the future!
Kind regards,
The LeisureGrow Team
Replacement side burner lid - prompt as you like
Burnt our side burner lid beyond repair. Was directed to David at Leisuregrow via John Lewis where we purchased the Grillstream BBQ. Absolutely brilliant to deal with and sent out a replacement lid with free delivery, arrived within two days. Great guy, great company.
1 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear the team at LeisureGrow were able to help you so quickly and efficiently. It's great to know your Grillstream BBQ is back in action, and we really appreciate your kind words about the service you received.
We’ll be sure to pass on your feedback—the Team will be thrilled!
Thanks again for your support, and happy grilling!
Best regards,
The Grillstream Team
Excellent after sales support.
Fast and responsive (same day) support with spare parts. No fuss just great service, a rare thing these days. I would definitely buy this brand again.
Thank you James.
2 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic review!
We're thrilled to hear that you received fast and responsive support with no fuss — just great service, exactly how it should be. It's wonderful to know you'd choose our brand again, and we truly appreciate your trust.
We'll be sure to pass your thanks on to the team — they'll be delighted to hear your feedback.
Kind regards,
The LeisureGrow Team
Had the pleasure to actually speak to…
Had the pleasure to actually speak to someone who resolved the issue that I had with my 6 burner BBQ
Many many thanks
Craig
28 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that your issue with the 6 burner BBQ was resolved and that you had a positive experience speaking with our team.
Your satisfaction means a lot to us, and we're always here if you need any further assistance.
Happy grilling!
Kind regards,
The Leisuregrow Team
⭐☆☆☆☆
⭐☆☆☆☆
Unbelievable experience. I bought a simple dog toy, supplied a video showing the defect, and provided proof of purchase — only for the manufacturer to tell me to take it back to the retailer. Asking for evidence just to fob me off is ridiculous and shows zero accountability. This isn’t rocket science; it’s a faulty product, and they are refusing to take responsibility. Extremely inconvenient and frustrating. Avoid this company if you value your time and sanity.
Update: LeisureGrow is now requesting a picture of the toy, despite me already providing a video and proof of purchase. Still no resolution.()
28 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
We’re sorry to hear about your continued frustration and appreciate you taking the time to share your feedback.
We understand how inconvenient this experience has been and want to reassure you that we’re committed to resolving it. As part of our standard process, we request certain information—such as clear proof of purchase and product identification—to confirm the item is a genuine Petface product, within warranty, and to help us raise any potential issues with our production team if needed.
Please note that, like most retailers, we require valid proof of purchase when processing refunds or replacements. Unfortunately, a bank statement alone doesn’t provide enough detail to confirm the specific product.
While we don’t typically offer direct replacements as a trade-only company, in this case, we’re pleased to confirm that a replacement has now been arranged and is on its way to you. We hope this helps to resolve the matter.
Thank you again for your feedback and for your support of our brand. We’re always working to improve our service based on experiences like yours.
Warm regards,
The LeisureGrow / Petface Team
I have a Leisuregrow rattan Saigon…
I have a Leisuregrow rattan Saigon Weave garden dining set. I needed 2 spare parts for my "lazy Susan", which I somehow mislaid. I contacted Leisuregrow directly to see if they could help.
They obliged and are sending me the two parts I need in the post. They were more than helpful, and very swift with my request. FANTASTIC customer service!! Also....my garden dining set is now over 10 yrs old and STILL looks like new! A testament to the high quality that Leisure grow provide. Buy with confidence!
Would definately reccomend this company!
26 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic review!
We're thrilled to hear that our team could assist you quickly and that your Leisuregrow garden dining set is still looking great after 10 years—that’s a true testament to its quality.
We really appreciate your kind words and recommendation.
If you ever need anything else, we’re always here to help. Enjoy many more wonderful moments with your dining set!
Kind regards,
The Leisuregrow Team
Great service when I had a fault
When I had a faulty timer/plug, they replaced it very quickly and communication was great.
The lights are perfect and the timer makes them efficient and effortless.
11 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're thrilled to hear that you're happy with the lights and that the timer is making things easier and more efficient for you.
We're also glad our team could resolve the issue with the faulty plug quickly and keep communication clear throughout.
Your satisfaction means a lot to us!
Warm regards,
The Leisuregrow Team
Very happy with the product and also…
Very happy with the product and also the customer service. Delivery was prompt and easy to organise and they sent out a spare part immediately when I requested it. Highly recommend
22 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic 5-star review!
We're so pleased to hear you're happy with both the product and our customer service.
It's great to know the delivery was smooth and that we could get the spare part to you quickly.
Your recommendation means a lot to us – thank you! 🌟
Kind regards,
The Leisuregrow Team
Superb customer support
I purchased one of their gazebos some years ago, unfortunately some damage occurred to one of the metal parts. I contacted customer support to find out whether spare parts were available. Without any fuss a replacement part was said to be available and was couriered free of charge. This is superb customer support and I would recommend this company.
20 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and kind words!
We're truly delighted to hear that you had such a positive experience with our customer support team. It's always our goal to make sure our customers are looked after—especially when something unexpected happens.
We're glad we could get the replacement part to you quickly and without any hassle. Your recommendation means a lot to us, and we’re grateful for your continued support.
If you ever need anything in the future, we're always here to help.
Warm regards,
The Leisuregrow Team
Great product support
We bought a Grillstream gas BBQ from our local John Lewis about 6 years ago, and it's been superb.
Recently went to clean down in preparation for a coming event, and one of the burners failed to light.
I had no clue where the manual was, and John Lewis closed about 3 years ago.
Some digging around online led me to Leisuregrow as a main dealer of Grillstream.
Despite me sending an initial email fairly late evening, and having received an auto reply advising that there might be a short delay in response sure to the seasonal demands (understandable), I got an email back almost straight away asking for more details.
This was followed up next day by a further email with some advice and a troubleshooting guide.
Happy to say we were able to rectify the problem pretty quickly by following the guide.
Saved us a small fortune by not having to call someone out, leading to a very stress free solution.
Great job (considering I didn't purchase from them), thoroughly recommend this team.
13 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We’re really pleased to hear that our team was able to assist you quickly and effectively—especially with a product purchased some years ago and not directly from us. It's always our goal to provide helpful, straightforward support, and it's great to know the troubleshooting guide helped get your BBQ back up and running in time for your event.
We truly appreciate your recommendation and your kind words. If you ever need anything else, please don’t hesitate to get in touch.
Happy grilling!
Kind Regards
The Leisuregrow Team
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