Leen Bakker Reviews 

In 2020, we bought a couch Collin from Leen Bakker. The legs broke 2 times since we got the couch. First time they fixed it since it was still under warranty, though it took longer than 6 months to send someone over.
Now, another leg is broken and Leen Bakker does not want to send me a replacement, even though I offered to pay for it. That is, after a lady in the store told us that many people have this issue with the Collin couch and she ordered the leg for us.
Another 6 months later, I still have a couch with only 3 legs and no fix at all... so what, am I supposed to just buy another couch??
If you want to get a couch from Leen Bakker, ask in advance if you can get extra legs because they will not last you long... If you look at the legs you will see they're welded in 3 small places, so they're bound to break no matter what...

A lot of choices and friendly at the same time warm medewerkers assisting

Good customer service

The workers of leen baker are always nice and like to advice and help with necessary things what I need. Iam very like Leen Bakker and jammer that is close and gone already from Den Haag , I were often there, all minę meubels and stuff for house I bought there .

Everything went really fine

Ordered curtains in mid-December, it was expected to get the delivery by end of Jan or early Feb (as stated on the order). Today is the last date of Feb and still no updates. When reached to customer care they did mention a date in last week of Feb and no updates. Trying to connect again today and it is more than 29 minutes waiting and still counting to connect!

Additional Note: Thank you for your response. After a 31-minute wait on the call, I finally spoke with customer care, only to receive another disappointing update. The date has been pushed back from February 26 to March 07. This isn't even the date I will receive the product - after that, the local shop will need additional time to inform me, and I'm unsure when that will be! This is very disappointing.

I have ordered multiple things and only one item was from their partner Beliani. It doesn’t say anywhere explicitly that all the returns will be handled separate from Leen Bakker when you buy items. Returning of the item for the partner was the most hideous and lengthy discussion via email, and one month down the line I still have not gotten my money back. It is so strange that Leen Bakker would sell and promote the products from a partner with such awful quality of services and bear zero responsibility for the consequences. While it is apparent that I’m not ordering anything from Beliani (ever!), I strongly believe that Leen Bakker should’ve done better in choosing partners and handling service.

By far the worst company I have even experienced.
I literally beg them to even respond to my emails about a mistake they made.
Someone from the company came by to measure for my curtains and the measurement was incorrect.
I try literally one month to solve it and they keep ignoring me.
I don’t recommend you to get in
Business with them , I have regret it big time.

Very good quality-to-price ratio and very friendly salesman

great service, help, advice.

Quick order placement and early delivery dates of your order

The questions pertaining to the survey was good.

Fast, good price-quality

We ordered a nice table on the Black Friday sale and we were able to pick our preferred delivery date. The delivery guys called prior to confirm the order and they were so helpful and cheerful. It was great communication throughout, and I would recommend!

It would be great to get faster responses to online contact forms and faster processing in future!

I’m really happy with my order! Quick delivery and it seems exactly like in the website.

I recently purchased a bank from Leen Bakker, and I am extremely disappointed with the condition it arrived in. It was covered in scratches and stains that can't be removed, making it look worse than second-hand furniture.

I’ve reached out to customer service via email and the contact form, requesting a return or replacement, but I haven’t received any response after 4 days. This is the second time I’ve had a bad experience with your store, and it feels like a scam.

I would strongly advise others to avoid buying from Leen Bakker. The poor quality and lack of customer service are unacceptable.

Value for money