Leen Bakker Reviews 

I really recommend it, prices are very good and the quality is top

I am very disappointed with my experience with Leen Bakker.
I fully paid for my sofa order in advance, including the delivery costs (order 6255011510). I was told the waiting time would be around two months. Now those two months have passed, and I still have no confirmed or even estimated delivery date.

This is not the first issue I have experienced: with my previous order of beds from the same store, the delivery was also postponed twice — but at least I received clear new dates each time.

In this case, I only receive notifications that the delivery is delayed, without any specific information. This situation is unacceptable and very frustrating.

I really hope Leen Bakker will improve communication and respect customers who pay in full and wait patiently for their products.

Best regards,
Yana S.

Email month ago and no reply from customer service for a damaged table ordered online

I order a bed on July and agree to deliver on end of August. Few day before delivery date they changed the delivery date to oct. Again on oct they changed to Dec last. Look like company is not interested about customer. very bad service. Finally I cancelled the order. Looks like Temu can deliver some of then in few day from local storage.

The employees in Purmerend branch are very bad and they have no manner in dealing with customer service. They really push you with their manner to leave the store and never come back again. It is very unfortunate the way they deal with customers. I hope they appoint people who are up to the responsibility in customer service. Thank you.

I bought dining table and the quality was really good. The price is less comparing with otheres

Nice furniture store with good range of furniture

★☆☆☆☆ DO NOT BUY – TERRIBLE SERVICE

What a disgrace! We ordered a bed for my daughter that was supposed to be delivered on July 2nd. Without any notice or consultation, the delivery was suddenly rescheduled to August 22nd.
SIX weeks later! No contact, no apologies. Just an email to inform us, as if customers have no say in the matter.
Customer service? 45 minutes on hold and no one picks up. Complete waste of time.
I ABSOLUTELY DO NOT RECOMMEND THIS STORE. They don’t stick to agreements, they don’t communicate, and they just leave you out in the cold.
Spare yourself the frustration. Definitely not worth it!

Too bad you don’t provide an English option. It’s difficult to do the review in Dutch.

I have ordered a mattress via website of Leen Bakker, but the wrong type of mattress with wrong size delivered to me. Since delivered mattress is too big to drop it back to post nl office, I have been trying yo reach customer service with both call and mails. However, it turned into a nightmare… I have called them for last two weeks every single day and waiting on the line more than 30 minutes in each call, but nobody picked up my call. At the end, I succeed to connect, but then it took 5 seconds since lady on the call was not hearing me. I have sent couple of mails them but for 3 weeks nobody also responded my mail.

Order number: 77559124

I will never ever shopping from this terrible company again…

I've ordered an expensive bed through their website on 14 May. It was supposed to be delivered on 12 June but it never arrived.
I received calls and emails stating they do not know when delivery is possible. They could not inform me how to cancel my order, or how to replace the product. Customer service takes 2 weeks to reply to an email, and when it finally does, does not give any useful answer.

Good quality of products. Very well
Managed store

Only thing we didnt like is attitude of one the staff members towards our autistic son. I can understand being interrupted when he is walking on the furniture. But giving him stares later - that was without any empathy.
Everything else and everyone else were top.

I ordered several beds over a month ago. After three weeks, I received an email saying that they would not be delivered on the promised date and, even worse, that they don’t know when they will be delivered.

Since then, I’ve tried to contact customer service multiple times. They don’t reply to my emails, and they don’t answer the phone. They claim the waiting time is 15 minutes, but I spent a full hour on the line without anyone picking up.

This company takes your money, doesn’t deliver the product, and offers no support. Do not buy from them.

The staff was very rude. I had a lady literally shouting at me while her colleague was trying to help me and said to me “I’m sorry for this experience”, while trying to be helpful and mitigate the situation with his colleague. Unacceptable to treat costumers like this. There were clearly frustrated with each other and this was reflected on the clients. In the end I was able to order what I needed after a lot of unnecessary drama.

My order was supposed to be delivered yesterday but no information or anything. The most annoying thing is an automated email saying now that it has been delivered how would you rate it. When I emailed the auto response was that would email me back in 2 weeks! Is this even a real company!? I would not order with them.

I’d recommend Leen Bakker because they offer stylish and affordable furniture and home decor. Their product range is quite broad, from sofas and beds to lighting and accessories, so there’s something for every taste and budget. Plus, they often have good promotions and their online shopping experience is user-friendly. It’s a solid go-to for quality at a reasonable price.

I order one garden table and six chairs. When they arrived I unpacked them and realized that 5 out of 6 chairs were damaged. I sent numerous emails to the company and tried to call them. No answer!! It's really unfortunate because the chair and table are amazing.

Ordered two plants tables, one arrived damaged, first email/ticket on April 30th, another ticket on May 9th, they are « busy » and will take up to two weeks, it’s now three weeks and nothing
First time I ordered from them, all good until there is an issue, very unlikely I will reorder from them.
Hope they can at least reply « quickly »and action on the damaged item received

To the reply received from « Britt »: I do not have Facebook nor Instagram… what do we do then as I am off social media.
Actually I should not need "Britt" to handle the case via social media if they had an effective or just real customer service managing issues, since it appears I am not the only one in this case

More than one month and still no answer received which not compliant with european regulations anyway

Nice stuff and sraff