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London Camera Exchange Reviews 

11,053
•
TrustScore 5 out of 5

4.9

Camera Store•26 Locations
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Review summary

Created with AI, based on recent reviews

Considering 2,777 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the outstanding overall quality of service. Consumers frequently praise the staff members for being exceptionally knowledgeable, approachable, and patient when offering expert advice on various cameras and equipment. Buyers also appreciate the competitive pricing across a wide selection of new and used gear, combined with very efficient transactions. The delivery service is generally fast and reliable, ensuring parcels arrive securely packaged and right on time. However, some customers also noted occasional minor issues, such as delivery drivers leaving packages unattended near gates or receiving items with minor defects.

What people talk about most

Product

Clients share positive opinions on product quality, noting items arrive in perfect condition and exactly as... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Service

Consumers find service to be positive, highlighting welcoming, professional, and courteous staff throughout... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning competitive rates and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more

Rated 5 out of 5 stars

Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Sco... See more

Rated 5 out of 5 stars

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more

Rated 5 out of 5 stars

From first contact to completion of exchange the process was welcoming, professional and courteous. I really could not ask for any more. Staff were very helpful and knowledgeable. I'll need extra lens... See more

Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(11,053)

2,713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Service

Although my binoculars were not in stock at the time I ordered (which i was told before I placed my order) they came into stock quite quickly and were delivered to me the next day by DPD

26 August 2026
Rated 2 out of 5 stars

The LCD tilt screen was wobbly

The piece I bought lumix s5ii came with a wobbly lcd display. Which was shocking to me. I have been a regular customer with LCE and had bought a lot of gear from the company never had experienced this particular issue. I do own other s5iis, s1rii, s5iix so I think I know what a wobbly lcd display means. It would have been better the issue was mentioned before hand

1 September 2026
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Reply from London Camera Exchange

Dear Abin George

Thank you for taking the time to leave us a review. We have investigated the matter, and it appears that you have not contacted us directly regarding the issue.

One of our team members will be in touch with you shortly to discuss the matter and work towards resolving it for you.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding.

Kind regards

Your LCE Team

Rated 5 out of 5 stars

"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly a

"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly and professional. Highly recommended for photographers of all levels — will definitely return!"

24 August 2026
Rated 5 out of 5 stars

London Camera Exchange

I have now used this company a couple of times and bought used products. The products I have purchased have been well priced and in New condition and unmarked. The delivery time on products is excellent. Cannot fault this company and would highly recommend.

28 August 2026

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