Update: Unfortunately, I am still waiting for a response regarding my refund. La Souris replied to my review saying they would contact me directly to discuss the situation, but I have still not r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
Company replied
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
Company replied
I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
Company replied
Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bram the best guy from the shop!
7 August 2026
Unprompted review
Reply from La Souris
Beste Bogdan,
Bedankt voor je leuke review! 😊 Fijn om te horen dat Bram je zo goed heeft geholpen. We zullen je compliment zeker aan hem doorgeven!
Veel plezier met je aankoop en graag tot een volgende keer!
Met vriendelijke groet,
Hailey
La Souris
Nice and kind approach
Nice and kind approach. Good explaination and details of product. I was at Zwolle shop with Storm, good guy!! I recomended!!thanks
7 August 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt voor je mooie review! 😊 Fijn om te lezen dat je zo prettig en vriendelijk bent geholpen door Storm in onze winkel in Zwolle en dat je tevreden bent over de uitleg en informatie over het product.
We zullen je compliment zeker aan Storm doorgeven. Super dat je ons aanbeveelt!
Veel plezier met je aankoop en bedankt voor je vertrouwen in La Souris!
Met vriendelijke groet,
Hailey
La Souris
Exceptional customer service from Curtley.
I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me to be a bike owner in the Netherlands. I will recommend everyone to go there and get yourself every kind of bike that you wish for. Trust me, La Souris Ams Noord can make you smile with the best customer support.
6 August 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your wonderful review! We are very happy to hear that you had such a positive experience purchasing your family bike with us. It is great to read that Curtley was able to answer all your questions about payment options, servicing, and everything involved in becoming a bike owner in the Netherlands.
We truly appreciate your recommendation and your kind words about our customer service. We will make sure to share your compliments with Curtley.
We wish you and your family lots of fun and safe kilometers with your new bike, and we hope to welcome you again in the future!
Kind regards,
Hailey
La Souris
How is possible to say in the site you…
How is possible to say in the site you have in store but when you go there they say we don’t have in stoc …
3 August 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
While we do our best to keep the stock information on our website up to date, there can occasionally be a delay if an item has just been sold or reserved. We understand how frustrating it is to visit the store expecting a product to be available, only to find that it is out of stock.
We sincerely apologize for the inconvenience. Your feedback is valuable to us, and we will continue working to improve the accuracy of our stock information. If you're still interested in the product, please don't hesitate to contact our customer service team. We'd be happy to check availability or help you find a suitable alternative.
Kind regards,
Hailey
La Souris
Love you ❤️🔥❤️🔥❤️🔥🫡
4 August 2026
Reply from La Souris
Bedankt voor je enthousiaste review! ❤️🔥 Super om te lezen dat je zo tevreden bent over ons. We waarderen je vertrouwen en vinden het geweldig om zulke positieve reacties te ontvangen.
We wensen je heel veel plezier met je aankoop en staan uiteraard graag voor je klaar als je ons nodig hebt!
Met vriendelijke groet,
Hailey
La Souris
Great Atention from Eugene
1 August 2026
Reply from La Souris
Dear Rolan,
Thank you so much for your wonderful feedback and the 5 stars! We truly appreciate you taking the time to share your experience with us. If you have any questions or need assistance in the future, we're always here to help!
Team La Souris
I had very nice experience with buying…
I had very nice experience with buying fatbike cross boss v20 in Amersfoort.
Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything about it also Talking about law and safety. We came there very late and he stayed after work to finish our order - it was very nice from Ralph, we really appericiate it.
We came back to our home at new fatbike with smiles on our faces!
31 July 2026
Unprompted review
Reply from La Souris
Dear Maciej,
Thank you very much for your wonderful feedback! We are delighted to hear that you had such a positive experience with your Fatbike Cross Boss V20 and that Ralph was able to assist you so well. We will make sure to pass on your kind words to him.
We wish you lots of enjoyment and safe rides with your new fatbike!
Kind regards,
Team La Souris
Great service.
31 July 2026
Unprompted review
Reply from La Souris
Dear Charlie,
Thank you very much for your positive feedback and for sharing your experience! We greatly appreciate you taking the time to let us know you are satisfied. Should you have any questions or comments in the future, we are always here to help!
Team La Souris
Storm was really helpfull and provided…
Storm was really helpfull and provided great help in choosing my bike!
31 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you so much for your positive feedback! We're delighted to hear that Storm was able to assist you so well in choosing your bike. We'll be sure to pass on your compliments.
If you have any further questions or need assistance in the future, we're always here to help!
Team La Souris
Order my bike Over a week ago because…
Order my bike Over a week ago because in the website they said it was in stock for pick-up in store, im still waiting, i call the store and no answer, i text via whatsapp and get ignored, at this point I’m getting legal advice to place a claim to costumer rights for false advertising fake stock and illegal practices, they violate quite a lot of EU laws regarding this. Totally not recommendedstore
15 July 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons te lezen dat je zo lang moet wachten op je bestelling en dat je onze bereikbaarheid als onvoldoende hebt ervaren. We begrijpen dat dit erg frustrerend is.
Onze excuses dat de communicatie niet is verlopen zoals je van ons mag verwachten. We nemen je feedback serieus en kijken graag uit wat de oorzaak is van de vertraging en waarom je geen reactie hebt ontvangen.
We willen je vragen om contact met ons op te nemen via onze klantenservice onder vermelding van je ordernummer en je Trustpilot-review. Dan kunnen we jouw bestelling direct onderzoeken en je zo snel mogelijk voorzien van een duidelijke update en een passende oplossing.
Nogmaals onze excuses voor het ongemak. We hopen de gelegenheid te krijgen om dit alsnog naar tevredenheid voor je op te lossen.
Met vriendelijke groet,
Team La Souris
Order my bike over a month ago because…
Order my bike over a month ago because in the website they said it was in stock for pickup in store, I’m still waiting, I call the store and no answer, I text via WhatsApp and get ignored, at this point I’m getting legal advice to place a claim to customer rights for false advertising, fake stock and illegal practices, they violate quite a lot of EU laws regarding this. since it’s not the first time it happens, shame on me for thinking the first purchases were just a bad coincidence,totally not recommended store.
1 July 2026
Unprompted review
Reply from La Souris
Dear,
We’re sorry to hear that you had such a negative experience. We fully understand how frustrating it is when you have to wait longer than expected and, on top of that, feel like you’re not being helped properly.
We apologize that our communication did not meet your expectations. That is, of course, not the level of service we aim to provide. We take your feedback seriously and would like to look into what happened with your order and your contact requests.
Would you please send us your order number through our customer service or send an email referencing your Trustpilot review? We’ll make sure your situation is investigated as a priority and will contact you as soon as possible to find an appropriate solution.
Once again, we apologize for the inconvenience. We hope to have the opportunity to resolve this issue to your satisfaction.
Best regards,
Team La Souris
Can’t get a hold of customer service
Can’t get a hold of customer service. Also communication is unclear. Don’t know if service on bike has been completed
17 July 2026
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We're sorry to hear that you've had difficulty reaching our customer service and that the communication regarding your bike's service has been unclear.
We understand how frustrating it is not to know the status of your repair. We'd like to look into this for you and provide you with an update as soon as possible.
Could you please share your order number or service reference with us by replying by email? We'll investigate your case and get back to you as quickly as possible.
Kind regards,
Team La Souris
Reply from La Souris
Beste,
Bedankt voor je positieve feedback en het delen van je ervaring! We waarderen het enorm dat je de tijd hebt genomen om ons te laten weten dat je tevreden bent. Mocht je in de toekomst nog vragen of opmerkingen hebben, staan we altijd voor je klaar!
Met vriendelijke groet,
Team La Souris
Reply from La Souris
Dear,
Thank you for your positive feedback! We really appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, we're always here to help!
Team La Souris
La Souris Amersfoort
I was just at La Souris Amersfoort and had the most amazing experience. Really appreciated the patience, explanation of the bike and good advice! Thank you!
25 July 2026
Unprompted review
Reply from La Souris
Dear Ana,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a great experience at La Souris Amersfoort and appreciated the patience and advice from our team. If you have any questions or need further assistance in the future, please feel free to reach out. Enjoy your new bike!
Best regards,
Team La Souris
Max was fantastic I’ll recommend him to…
Max was fantastic I’ll recommend him to anyone. Great guy
25 July 2026
Unprompted review
Reply from La Souris
Dear Sebastian,
Thank you so much for your wonderful feedback about Max! We truly appreciate you taking the time to share your experience and your recommendation. If you have any further questions or need assistance in the future, we're always here to help.
Best regards,
Team La Souris
Really good service and attention.
25 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our service. If you need any assistance in the future, feel free to reach out.
Team La Souris
Phaëro was very helpful and clear with…
Phaëro was very helpful and clear with everything I needed to know regarding the bike
Really would recommend him if you're planning on checking a bike out
24 July 2026
Unprompted review
Reply from La Souris
Dear Liessandra,
Thank you so much for your wonderful feedback and kind words about our colleague Phaëro! We're delighted to hear that you received clear and helpful information about the bike. Your recommendation means a lot to us.
We wish you lots of enjoyment with your new bike!
Team La Souris
Honestly
Honestly, I was very disappointed with the technical service. They don't know how to adjust a new bike. They didn't adjust the cable, they removed the QR code so it can't be controlled with a mobile phone, etc. A complete disaster.
22 July 2026
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that your visit to our service department did not meet your expectations.
It is disappointing to learn that your bike was not delivered or serviced in the condition you expected, and we understand your frustration regarding the cable adjustment and the missing QR code.
This is not the level of service we aim to provide. We would like the opportunity to review your case and find a suitable solution. Please contact us at info@lasourisscooters.nl with your order details and mention your Trustpilot review. Our team will investigate the matter and get back to you as soon as possible.
We apologize for the inconvenience and hope to restore your confidence in our service.
Kind regards,
Team La Souris
Reply from La Souris
Dear,
Thank you so much for your positive feedback and for sharing your experience with us! If you have any questions or need further assistance, feel free to let us know.
Team La Souris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.