I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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See what reviewers are saying
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
Company replied
I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
Company replied
Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
Company replied
Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
Asks customers to review
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Reply from La Souris
Dear Aisha,
Thank you so much for your wonderful feedback and kind words! We truly appreciate you taking the time to share your experience. We're delighted to hear that you are satisfied, and we will continue to do our best. Should you have any questions or comments in the future, please feel free to reach out to us.
Best regards,
Team La Souris
Took my fat bike in for repairs
Took my fat bike in for repairs in Hilversum. Was sent away for repairs and without giving a quote they said they repaired it for approximately €200. Bike was eventually returned after 4 weeks and was not in fact repaired. A total rip off and terrible service. Order number was 811878 if you want check the facts.
17 April 2026
Unprompted review
Reply from La Souris
Dear,
We are sorry to read about your experience with the repair of your fat bike. We understand that it is very frustrating to have your bike away for several weeks, only to find that the issue has not been resolved.
We have looked into the information provided, but unfortunately we are currently unable to find a service file or repair case matching the details we have received. Because of this, we are unable to properly investigate what happened in your specific case.
We would of course like to look into this further. If you can send us a message via WhatsApp or social media, we will be happy to investigate the matter and see what we can do for you.
Kind regards,
Team La Souris
The best service
The best service, i recommend Ahmed Yaseen from the bottom of my Heart. The best shop.
15 August 2026
Unprompted review
Reply from La Souris
Dear Mikołaj,
Thank you so much for your wonderful feedback and for recommending Ahmed Yaseen! We truly appreciate you taking the time to share your experience and are delighted to hear that you are satisfied with our service. Should you have any questions or need assistance in the future, we are always here for you!
Team La Souris
I was so please 🙏 with the guy that…
I was so please 🙏 with the guy that help me out to on the phone he was so professional and nice 👍 I really appreciate him he’s someone the company needs he’s so humble and helpful
12 August 2026
Reply from La Souris
Dear Jamal,
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had such a great experience with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Team La Souris
a site based on lies uses your money and cannot provide you with the product on the spot
It seems you have no shame at all that a customer begs you for two weeks to cancel an order, and you lie to him every day, shame on you. I will come to your store because it is impossible, I am already tired of writing to you every day.
14 August 2026
Unprompted review
Reply from La Souris
Beste Adrian,
We’re sorry to read that you’ve had such a frustrating experience and that you feel you had to contact us repeatedly without getting the clarity you were looking for.
We have checked your order and can see that you have chosen to cancel it. The cancellation is currently with our administration and will be handled there. We kindly ask for a little patience while this is being processed.
We understand that waiting for a cancellation and refund can be frustrating, especially after already having contacted us several times. Our apologies for the inconvenience and the lack of clarity you experienced.
Kind regards,
Nadia
La Souris
I went in to buy an electric bike and…
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I understood everything clearly.
I left the store with all the information I needed and felt that I had received honest and professional advice, without any pressure.
It was a great experience, and I highly recommend this store. ⭐⭐⭐⭐⭐
14 August 2026
Reply from La Souris
Dear Adrian,
Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐
We’re really happy to hear that you had such a positive experience in our store. It’s great to know that our colleague took the time to answer all your questions, explain everything clearly and give you honest advice without any pressure.
That’s exactly how we want you to feel when choosing your new e-bike: well informed and comfortable with your decision. Thank you for your trust and for recommending us!
We wish you lots of enjoyment and many safe kilometers on your new e-bike! 🚲😊
Kind regards,
Nadia
La Souris
Thank you to staff Glenn and Jesse for…
Thank you to staff Glenn and Jesse for explaining all and all about different fat bikes. Bought my first e bike here :)
13 August 2026
Unprompted review
Reply from La Souris
Beste,
Thank you for your lovely review! We’re really happy to hear that Glenn and Jesse took the time to explain the different fat bikes and helped you make the right choice for your first e-bike.
We hope you enjoy your new bike to the fullest. Many happy and safe kilometers!
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear Imran,
Good morning! Thank you for your kind review. We’re happy to hear that you had such a positive experience with us!
We wish you lots of enjoyment and many safe kilometers!
Kind regards,
Hailey
La Souris
The sale personnel was very helpful…
The sale personnel was very helpful explaining the functionality of the product and assisting on the purchase being carried out smoothly. The friendliness of the sales person is of top class.
Thank you for your assistance.
10 August 2026
Reply from La Souris
Dear Brandon,
Thank you for your wonderful review! We’re very happy to hear that our sales team gave you clear information about the product and made the purchase process smooth and easy. It’s also great to hear that you experienced such a high level of friendliness and service!
We wish you lots of enjoyment with your purchase and many safe and happy kilometers!
Kind regards,
Nadia
La Souris
Very bad service.
Very bad service.
I have my e-bike now for over 5 weeks in the service/ maintenance and they can not give me any clear answer when i get my bike back.
They also gave me a totally wrong invoice and asked me to pay before they going to repair the bike.
They are not reachable via phone or whatsapp (service they suppose to offer) and very slow reply on emails.
The staff in the store has no clue about the service and when they try to call the srvice, no one is available
11 August 2026
Unprompted review
Reply from La Souris
Dear,
We are sorry to read about your experience with our service department. We understand that waiting several weeks for your e-bike, without receiving a clear update, is understandably frustrating.
Following your review, we sent you a request for additional information so that we could locate your case and investigate what happened. Unfortunately, we have not received any details from you, which means we are currently unable to identify your service case and provide you with a substantive response.
We would of course still like to look into this for you. Please feel free to contact us and provide your order or service number via social media or WhatsApp, so we can investigate the situation.
Kind regards,
Nadia
La Souris
Bought scooter in April
Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up scooter again after Four weeks after three weeks the scooter was fixed, but after three weeks they didn't bring it. I decided I was going to pick up my scooter myself. Arriving there in Overtoom, the scooter won't turn on. Now I'm getting a Email that isn't made until October 2nd, this is terrible.
12 August 2026
Unprompted review
Reply from La Souris
Dear Urban,
We are very sorry to read about your experience. We completely understand how frustrating it must be to have been dealing with issues with your scooter for such a long time, especially after purchasing it in April.
Due to the current high volume of service requests, waiting times are unfortunately longer than we would like. We are doing our very best to get your scooter repaired as soon as possible. Should an earlier appointment become available, we will contact you immediately to see if we can help you sooner.
We sincerely apologize for the long wait and the inconvenience this has caused you. We hope to have your scooter back to you in proper working order as soon as possible.
Kind regards,
Nadia
La Souris
I am outraged by the whole purchase of…
I am outraged by the whole purchase of the bike because from the very beginning there were problems with the service in the store. And the gentlemen are rude and unwilling to help the client. I bought a bike in a store in Zwolle, which has been out of order from the very beginning and having it for 2 days, it is already in service, which is supposed to last 3 weeks. Failure so I advise against it and I don't recommend it
5 August 2026
Reply from La Souris
Dear,
We are sorry to hear about your experience. We understand how frustrating it is to encounter problems with your bike shortly after your purchase.
As agreed, you had an appointment at our store in Zwolle on the 11th. Your bike is currently being thoroughly examined so that we can determine exactly what is wrong and find the best possible solution.
We will of course keep you informed about the progress and contact you as soon as we have more information.
Kind regards,
Hailey
La Souris
Service was good
8 August 2026
Unprompted review
Reply from La Souris
Beste Solomon,
Bedankt voor je review! Fijn om te horen dat je tevreden bent over onze service. 😊
Veel plezier met je aankoop en graag tot een volgende keer!
Met vriendelijke groet,
Hailey
La Souris
Reply from La Souris
Thank you for your review! 😊 We're happy to hear that Curtley helped you so well and that everything went perfectly.
We'll be sure to pass your compliment on to Curtley. Enjoy your purchase, and we hope to see you again!
Kind regards,
Hailey
La Souris
Bram the best guy from the shop!
7 August 2026
Unprompted review
Reply from La Souris
Beste Bogdan,
Bedankt voor je leuke review! 😊 Fijn om te horen dat Bram je zo goed heeft geholpen. We zullen je compliment zeker aan hem doorgeven!
Veel plezier met je aankoop en graag tot een volgende keer!
Met vriendelijke groet,
Hailey
La Souris
Nice and kind approach
Nice and kind approach. Good explaination and details of product. I was at Zwolle shop with Storm, good guy!! I recomended!!thanks
7 August 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt voor je mooie review! 😊 Fijn om te lezen dat je zo prettig en vriendelijk bent geholpen door Storm in onze winkel in Zwolle en dat je tevreden bent over de uitleg en informatie over het product.
We zullen je compliment zeker aan Storm doorgeven. Super dat je ons aanbeveelt!
Veel plezier met je aankoop en bedankt voor je vertrouwen in La Souris!
Met vriendelijke groet,
Hailey
La Souris
Exceptional customer service from Curtley.
I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me to be a bike owner in the Netherlands. I will recommend everyone to go there and get yourself every kind of bike that you wish for. Trust me, La Souris Ams Noord can make you smile with the best customer support.
6 August 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your wonderful review! We are very happy to hear that you had such a positive experience purchasing your family bike with us. It is great to read that Curtley was able to answer all your questions about payment options, servicing, and everything involved in becoming a bike owner in the Netherlands.
We truly appreciate your recommendation and your kind words about our customer service. We will make sure to share your compliments with Curtley.
We wish you and your family lots of fun and safe kilometers with your new bike, and we hope to welcome you again in the future!
Kind regards,
Hailey
La Souris
How is possible to say in the site you…
How is possible to say in the site you have in store but when you go there they say we don’t have in stoc …
3 August 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
While we do our best to keep the stock information on our website up to date, there can occasionally be a delay if an item has just been sold or reserved. We understand how frustrating it is to visit the store expecting a product to be available, only to find that it is out of stock.
We sincerely apologize for the inconvenience. Your feedback is valuable to us, and we will continue working to improve the accuracy of our stock information. If you're still interested in the product, please don't hesitate to contact our customer service team. We'd be happy to check availability or help you find a suitable alternative.
Kind regards,
Hailey
La Souris
Love you ❤️🔥❤️🔥❤️🔥🫡
4 August 2026
Reply from La Souris
Bedankt voor je enthousiaste review! ❤️🔥 Super om te lezen dat je zo tevreden bent over ons. We waarderen je vertrouwen en vinden het geweldig om zulke positieve reacties te ontvangen.
We wensen je heel veel plezier met je aankoop en staan uiteraard graag voor je klaar als je ons nodig hebt!
Met vriendelijke groet,
Hailey
La Souris
Great Atention from Eugene
1 August 2026
Reply from La Souris
Dear Rolan,
Thank you so much for your wonderful feedback and the 5 stars! We truly appreciate you taking the time to share your experience with us. If you have any questions or need assistance in the future, we're always here to help!
Team La Souris
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