Update: Unfortunately, I am still waiting for a response regarding my refund. La Souris replied to my review saying they would contact me directly to discuss the situation, but I have still not r... See more
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See what reviewers are saying
I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
Company replied
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from La Souris
Dear,
Thank you for your positive review! We’re glad to hear that everything went well in Tilburg. We’re happy that Marco, Bram, and Shabeeb were able to help you. Enjoy your purchase, and we look forward to seeing you next time!
The La Souris Team
The guy on the phone at head base max…
The guy on the phone at head base max hoo I made the order with was great and a lot of help..but then I went to your shop in eindhoven the person behind the counter let's call him the big dude very unhelpful for me and to customers I don't think he likes his job also when I went to pick up my bike he put on the pedals I asked him are thay tightend good yes he sead when I got home I looked no thay was not I could take then off with my hands and also no fat on the threads ....so not happy 😒
21 July 2026
Reply from La Souris
Hello!
Thank you for sharing your experience with us. I'm sorry to hear about the issues you encountered at our Eindhoven shop and with your bike's assembly. Would you like us to arrange a repair appointment to address the pedal issue, or is there another way we can assist you further?
Team La Souris
Reply from La Souris
Dear,
Thank you very much for your positive feedback! We appreciate your kind words. If you have any questions or need further assistance, feel free to let us know.
Team La Souris
Reply from La Souris
Dear,
Thank you so much for your kind words! We really appreciate your feedback and are glad to hear you had a positive experience. If you have any further questions or need assistance, feel free to let us know.
Team La Souris
Order was placed for a V20 Pro FatBike
Order was placed for a V20 Pro FatBike, first time they informed me thst due to a transport problem on their side the delivery will take 4 weeks after those 4 weeks passed It got delayed again for another 3 weeks. Overall 2 months passed and I still don't have the order. I filled the cancelation form 1 week ago and I still don't have any information. Worst experience with them
19 May 2026
Unprompted review
Reply from La Souris
Dear customer,
Thank you for sharing your experience. We are sorry to hear that your order for the V20 Pro FatBike has been delayed multiple times and that you have not received a clear update regarding your cancellation request.
We understand how frustrating it is when an expected delivery date changes repeatedly and when you are left waiting for information after submitting a cancellation request. Clear communication and keeping customers informed are very important, and we regret that you have not experienced this.
We would like to check the status of your order and cancellation request. Could you please send us a private message with your order number and contact details? We will forward this to the appropriate department and make sure it is reviewed as soon as possible.
Our apologies for the inconvenience and frustration caused. We hope to resolve this matter with you as quickly as possible.
Kind regards,
Team La Souris
Reply from La Souris
Dear,
Thank you very much for your positive feedback! We appreciate your kind words. If you have any questions or need further assistance, feel free to let us know.
Team La Souris
I'd like to share my personal…
I'd like to share my personal experience.
Around week 27, I purchased a CrossBoss electric bike. Shortly afterward, I received an email informing me that the delivery had been postponed to week 30. When week 30 arrived, I received another update saying that the delivery had been delayed again, this time until week 37.
At that point, I decided to cancel my order because the situation had become unacceptable to me.
The next day, I received a call from LA SOURIS. They told me they could deliver the bike to their Rotterdam store the following week and asked if it would be convenient for me to pick it up there. I specifically asked if they were absolutely certain—"1000% sure?" They told me yes.
A week later, today, on Monday, I called them again to confirm whether I could really count on that delivery. This time, they told me no. Their system still showed delivery scheduled for week 37.
I understand that companies can experience internal issues and that logistics problems happen. I work in logistics myself, so I completely understand that. What I cannot understand is misleading customers by making promises that later turn out to be false, simply to avoid negative reviews or complaints.
Because of these delays, I lost my job. They have been unable to deliver an electric bike even after two months. I understand that problems can occur, but at that point, it is no longer the customer's responsibility.
Not only did I lose my job, but I also lost a significant amount of income. On top of that, the money I paid for the bike is tied up, and I now have to wait several more weeks for my refund.
For that reason, my advice is simple: don't buy anything from this company. If you come across them or their advertisements, just keep scrolling. Based on my experience, you're likely to end up disappointed.
I can see that they used to have many positive reviews, but that was in the past. Things have clearly changed.
Even in3 the financing company that allows customers to pay in three installments, told me over the phone, "This is a strange company."
That's all I wanted to share.
20 July 2026
Unprompted review
Reply from La Souris
Dear customer,
Thank you for taking the time to share your experience. We are sorry to hear how disappointing and frustrating this situation has been for you.
We understand that waiting several times beyond the expected delivery date is very frustrating, especially when you have made plans based on the information provided to you. We also understand that receiving different messages about the delivery status has caused uncertainty and disappointment.
We would like to emphasize that we take your feedback regarding communication and expectations seriously. Clear and reliable information is important, and we regret that the communication surrounding your order did not meet your expectations.
We would like to review what happened with your order, the delivery updates you received, and the status of your cancellation and refund. Could you please send us a private message with your order number and contact details? We will look into this and ensure your case is reviewed by the appropriate department.
Our apologies for the inconvenience and the impact this situation has had on you. We hope to have the opportunity to address this properly.
Kind regards,
Team La Souris
The service is terrible
The service is terrible. I made a purchase, and they only want to deliver it a month later; the information line doesn't work, and it's impossible to get in touch with the company.In short, they accept the order but only deliver it a month and a half later.
20 July 2026
Unprompted review
Reply from La Souris
Dear customer,
Thank you for sharing your experience. We are sorry to hear that you are disappointed with the delivery time and that you have had difficulties getting in touch with us.
We understand that waiting longer than expected for an order, especially without clear communication, is frustrating. Customers should be kept informed about the progress of their order, and we regret that you did not experience this.
We would like to look into your order and check the current status for you. Could you please send us a private message with your order number and contact details? We will review this as soon as possible and provide you with an update.
Our apologies for the inconvenience and frustration caused.
Kind regards,
Team La Souris
Good service
Visited the Amstelveen shop, to buy two bikes. Friendly service, all questions and queries handled well, and bikes set up real quick.
Returned the next day for a minor adjustment, no questions asked.
14 July 2026
Reply from La Souris
Dear,
Thank you so much for your kind words and positive feedback! We're delighted to hear you had a great experience at our Amstelveen shop and that our team could assist you quickly. If you have any further questions or need assistance in the future, please let us know.
Team La Souris
i saw the worker
i saw the worker, curtley who is very nice person,and very good work and give good service to client.
18 July 2026
Reply from La Souris
Dear Taiyu,
Thank you so much for your wonderful feedback about our colleague Curtley. We are delighted to hear that you received such good service and that Curtley made a positive impression. We will gladly pass your compliment on to him and our team!
Kind regards,
La Souris
Can someone contact with me about…
Can someone contact with me about delivery time of fatbike? Because I try contact with office on call and mail but it doesn’t work. I don’t get right answers.
16 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your message. We’re sorry to hear that you’ve had trouble reaching us and that you haven’t yet received a clear answer regarding the delivery of your fat bike.
We understand that you’d like to know where things stand. We’ll be happy to look into this for you and ensure that someone contacts you as soon as possible with an updated status on your order.
Could you please send us your order number and contact information via a private message? That way, we can address this immediately.
We apologize for the inconvenience and thank you for your patience.
Best regards,
Team La Souris
The work are very professional and very…
The work are very professional and very welcoming
14 July 2026
Reply from La Souris
Dear!
Thank you very much for your kind words! We're delighted to hear that you found our service professional and welcoming. If you have any questions or need further assistance, please let us know.
Team La Souris
Great customer service in apeldoorn…
Great customer service in apeldoorn really polite if have questions always there to reasure😁
16 July 2026
Reply from La Souris
Dear Armandas,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our team in Apeldoorn. If you have any questions or need further assistance, we're always here to help. 😊
Team La Souris
Great communication
16 July 2026
Unprompted review
Reply from La Souris
Dear Paweł,
Thank you so much for your wonderful feedback and the 5 stars! We really appreciate you taking the time to let us know you’re happy with our communication. If you have any questions or need assistance in the future, we’re always here to help!
Kind regards,
Team La Souris
Service is bad
11 July 2026
Reply from La Souris
Dear,
Thank you for your review. We are sorry to hear that you were not satisfied with our service.
We would like to understand what happened and how we can improve your experience. If you are willing, please contact us with more details about your experience so we can look into the matter and work towards a suitable solution.
We appreciate your feedback, as it helps us improve our service.
Kind regards,
Hailey
La Souris
Top service
10 July 2026
Reply from La Souris
Beste Karine,
Bedankt voor je positieve review! Fijn om te lezen dat je onze service als top hebt ervaren. Wij waarderen je vertrouwen in La Souris en vinden het leuk om te horen dat je tevreden bent.
We wensen je veel plezier met je aankoop en veel veilige kilometers toe!
Met vriendelijke groet,
Hailey
La Souris
Reply from La Souris
Beste Emanuel,
Bedankt voor je positieve review! Fijn om te lezen dat je tevreden bent over onze service. Wij waarderen je vertrouwen in La Souris en vinden het leuk om te horen dat je een goede ervaring met ons hebt gehad.
We wensen je veel plezier met je aankoop en veel veilige kilometers toe!
Met vriendelijke groet,
Hailey
La Souris
Im very content a stuff was helpfull…
Im very content a stuff was helpfull and my bike loks awesome so 10/10
11 July 2026
Unprompted review
Reply from La Souris
Dear Oskar,
Thank you for your positive review! We are very happy to read that you are satisfied with our service and that our staff was helpful. Great to hear that you are enjoying your bike and that it looks awesome!
Thank you for your trust in La Souris. We wish you lots of fun and many safe kilometers with your bike!
Kind regards,
Hailey
La Souris
Terrible sales team
Terrible sales team, terrible customer service, takes way over 45min to contact customer service over the phone. Long waiting time, generally NOT RECOMMENDED!
7 July 2026
Unprompted review
Reply from La Souris
Dear Milo,
Thank you for taking the time to share your experience. We are sorry to hear that you were disappointed with both our sales process and customer service.
We understand how frustrating it is to experience long waiting times when trying to reach us by phone. Due to the high volume of requests, especially during the busy high season, response times can unfortunately be longer than we would like.
Your feedback is important to us, and we are continuously working to improve our accessibility and the quality of our service.
If you still have an open question or require assistance, please contact us by email, social media or WhatsApp with your order details so we can review your case and help you further.
Kind regards,
Hailey
La Souris
dont buy from them
dont buy from them. Close to impossible to get service and reach them by phone or email.
2 December 2025
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that you have experienced difficulties reaching our service team.
We understand how frustrating it can be when you have questions or need assistance and cannot get a response as quickly as expected. Due to the high volume of requests, especially during the busy high season, response times can unfortunately take longer than usual.
We take your feedback regarding our accessibility and communication seriously and continue to work on improving our service.
If you still have an open question or request, please contact us by email with your details so we can look into your situation.
Kind regards,
Team La Souris
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