La Redoute UK Reviews 

25,320
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,386 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and attractive design of products, often highlighting their durability and value. Many people appreciate the competitive pricing and frequent bargains. The delivery service is generally efficient, with quick arrival times and good communication, and the ordering process is often described as straightforward and easy to use. However, some customers also noted issues with their orders. A few people received incorrect items or products that did not match descriptions, such as wrong sizes. Others reported incomplete deliveries, missing components, or items not arriving. Occasional quality concerns or longer delivery times for international shipments were also mentioned.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like bedding,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of items, often highlighting solid construction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be well-priced, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice, roomy solid Acacia wood bathroom cabinet. Good value as half price on sale. Unfortunately, the way it had been packed, the screws had come out of their packaging and made indentations into... See more

Company replied

Rated 4 out of 5 stars

Great quality clothing that lasts and easy to navigate website. Have been buying for nearly 25yrs!! Straightforward returns with an enclosed label so it saves time and for the customer. Be aware. Sin... See more

Company replied

Rated 5 out of 5 stars

Shoes were narrow and very heavy. Sent back for a refund but not received yet (tracker shows received 5 days ago) hoping it’s a refunded swiftly. So whilst the shoes were not a good fit, customer... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. Clothing Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,320)

7,513 reviews in the last 12 months

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Rated 1 out of 5 stars

Your courier delivered someone else’s…

Your courier delivered someone else’s order from a different company to me. That has now been collected but my rug is still missing. I’ll be calling(more time and money wasted on a phone call)again Monday to chase AGAIN

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Chloe,

We sincerely apologise for the mix-up with your delivery and the missing rug. We understand your frustration and the inconvenience this has caused. I can see you contacted us an we are actively investigating this issue to ensure your rug is located and delivered to you as soon as possible.

Thanks
Sharron

Rated 5 out of 5 stars

Great service

Great service

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Rebecca,

We're glad to hear you received a great service.

Thanks you for your feedback.

Sharron

Rated 5 out of 5 stars

Great selection ,fast delivery,

Great selection ,fast delivery,

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Teresa,

We appreciate your positive feedback. We are so happy to hear that you were pleased with our great selection and that your delivery was fast. Thank you for letting us know. Thanks Leanne

Rated 5 out of 5 stars

All good

Easy ordering,great delivery time.
Lovely ,high quality top

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Suz,

We're so pleased to hear you found the ordering process easy and the delivery time great. It's wonderful that you love the high-quality top! We truly appreciate your positive feedback. Thanks Leanne

Rated 5 out of 5 stars

Good price and fast delivery for…

Good price and fast delivery for premier quality cutlery

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Buddy,

We're so pleased you enjoyed our premier quality cutlery, good price, and fast delivery. We appreciate your feedback. Thanks Leanne

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Delivery information really good. Updates received throughout. Rug looks good will now need to see how it looks following wear

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Julie,

We're so pleased to hear you found our delivery prompt and the information helpful with updates throughout. We're glad the rug looks good, and we hope it continues to look great after some wear! Thanks Leanne

Rated 4 out of 5 stars

Swift service but communication about shipping/delivery not great

I chose La Redoute as they had the item I wanted on offer and it was the best value I could find. Easy ordering process and item delivered swiftly to my collection point of choice. I'm giving 4 stars as communication about shipping and delivery could be better; there were no emails related to this and to confirm delivery. I only found out it had been delivered days after by checking the order page.

4 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Ariela,

Thank you for your valuable feedback. We're glad to hear you found the ordering process easy and the item delivered swiftly. We sincerely apologise for the lack of communication regarding shipping and delivery updates and understand how important these notifications are.

I have sent you an email.

Thanks
Sharron

Rated 5 out of 5 stars

Lovely nighties

Lovely nighties. Fast and efficient service

11 February 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so happy you love the nighties and received fast, efficient service. We appreciate your positive feedback very much. Thanks Leanne

Rated 5 out of 5 stars

Love la Redoute

Always gd communication.
Speedy delivery, stylish and affordable products.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Rehana,

We're so pleased to hear you experienced great communication, speedy delivery, and found our products both stylish and affordable. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

Lovely quality shoes and clothes!

I have received many extremely good quality clothes from La Redoute over the years. I love the availability of the many French online companies, which would normally be out of reach. I get lots of compliments from friends and relatives. Many of the clothes I buy are very smart and oif lovely quality and will remain in my wardrobe for many years, I tend to choose items which will not go out of fashion. Your mailing service is excellent, and very prompt, I collect my orders from a nearby service station, which is a short walk away from my house. Thankyou

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Alison,

We're so delighted to hear how much you appreciate the quality and style of our clothing, and that they bring you so many compliments! It's wonderful to know that our timeless pieces will be cherished in your wardrobe for years. We're also pleased that our delivery service meets your needs so well. Thank you for your kind words! Thanks Leanne

Rated 1 out of 5 stars

I'm very disappointed in your…

I'm very disappointed in your organisation. I waited for one week to return my rug (which is a completely different colour and doesn't match the picture). I spent all day waiting for somebody to pick it up. And nobody came to collect it.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Lyubov,

I'm so sorry to hear about the disappointment and inconvenience you experienced with your rug return. It's frustrating when an item doesn't match expectations and then the collection process doesn't go as planned. I understand how frustrating it must have been to wait all day for a collection that didn't happen.

I have emailed you.

Thanks
Sharron

Rated 5 out of 5 stars

Blue linen shirt

Lovely linen shirt. They gave a true measurement for my size and the fit is perfect.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Mavis,

We are so pleased to hear you love your linen shirt and that the fit is perfect. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

Lovely pair of sandals

Bought this pair of sandals for summer. Made of lovely brown leather so hopefully should last a few seasons. I haven’t tried them properly yet but walking around the house in them felt very comfortable. They go well with either skirt or jeans. The fit is great too, so far.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Tatiana,

We're so glad to hear you love your new sandals and find them comfortable! It's wonderful that they pair well with both skirts and jeans. We hope they bring you many seasons of wear. Thanks Leanne

Rated 4 out of 5 stars

All seems fine but until I've slept…

All seems fine but until I've slept under it and washed it I cannot comment further.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Ann,

We appreciate your initial thoughts and look forward to hearing more after you've had a chance to experience it fully.

Thanks
Sharron

Rated 5 out of 5 stars

Great bedding

Great bedding. Ordered this before for my daughter. Then bought it for me.
Washes a dream. Great value for money. Beautiful and silky soft.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Rosemary,

We're so pleased to hear you love our bedding so much that you bought it for yourself after seeing your daughter enjoy it! It's wonderful to know it washes well and offers great value. Thanks Leanne

Rated 5 out of 5 stars

Lovely linen bed linen

Lovely linen bed linen. Great colour. Quick delivery and good communication.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so pleased to hear you love your linen bed linen and its great colour. It's wonderful to know you experienced quick delivery and good communication. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Good finished product little bit fiddly…

Good finished product little bit fiddly to put together,partly down to me as hands a bit stiff.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so glad to hear you're happy with the finished product! We understand that assembly can sometimes be a bit challenging, and we appreciate your patience. Thanks Leanne

Rated 5 out of 5 stars

Unfortunately the shirt wasn’t the…

Unfortunately the shirt wasn’t the colour I was looking for ,I returned the shirt and was reimbursed promptly,I will buy from LaRedoute in future

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Philip,

We're sorry the shirt wasn't quite the colour you expected. We're glad to hear the return and refund process was prompt and we appreciate your intention to shop with us again in the future. Thanks Leanne

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