Lands' End Europe ltd Reviews 

59,241
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 8,495 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is exceptionally smooth, and they deeply appreciate the very fast and reliable delivery service provided. Shoppers consistently mention the wonderful quality of the materials, noting that the clothing is both remarkably comfortable and stylish for everyday wear. Some reviewers were not happy with sizing, explaining that certain garments felt too tight or featured inconsistent measurements that made finding the right fit difficult. A few other people also felt that packages occasionally arrived later than expected because of unexpected problems with the courier service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the well-made garments and... See more

Quality

Reviewers mention positive feedback about quality, highlighting well-made clothing, comfortable fits, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Order

People report positive experiences with order, highlighting efficient and easy processes with helpful... See more

Service

Consumers find service to be exceptionally positive and reliable. Reviewers frequently highlight fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I know I can always trust Lands End when buying a swimsuit, the tug less range suits me perfectly and having the choice of a mastectomy costume is also good. My parcel arrived quickly here in the .Ch... See more

Company replied

Rated 5 out of 5 stars

Some one took my parcel. Notified LandsEnd and EVRi. Neighbor recorded taken 1 hour later man not identified. Replacement vest Ts came yesterday. Black one not identified as LandsEnd. Will keep it tho... See more

Company replied

Rated 5 out of 5 stars

The ordering process was easy and intuitive. EVRI messed up the delivery but once it had been retrieved, the dress was gorgeous but just a bit too revealing so I had to send it back. I rarely send t... See more

Company replied

Rated 5 out of 5 stars

Linen shirt was very nice quality, though I may replace the white buttons with ones which match the very nice dark teal colour. As I have come to expect, the item was well packed and posted promptly.... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Plus Size Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59K reviews

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4.5

All reviews

(59,241)

8,231 reviews in the last 12 months

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Rated 5 out of 5 stars

The item I ordered was excellent…

The item I ordered was excellent quality, perfect size and fit, with quick delivery of order.

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear that the item you ordered was excellent quality, a perfect size and fit, and that you experienced quick delivery. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

I've been buying clothes from Landsend…

I've been buying clothes from Landsend for many years and have never been disappointed. It's a pleasure to scroll through all the pages. Occasionally I've had a problem with size and found the small size very generous, soon sorted. Stylish, value for money and very good quality fabrics.
Easy to order and prompt delivery.

28 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are so pleased to hear that you have been a loyal customer for many years and have never been disappointed. It's wonderful to know you enjoy browsing our pages and appreciate the stylish, value-for-money, and high-quality fabrics of our clothing. We're glad to hear that any sizing issues you've encountered were easily resolved and that you find our ordering process easy and delivery prompt.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

The top was a good size/fit

The top was a good size/fit, quality great and service good too.

28 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear that your top was a good size and fit, that you found the quality great, and that our service was good too. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Deliveries are on time

Deliveries are on time - and the items ordered are all
of high quality.

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear that your deliveries have been on time and that you're happy with the high quality of the items you ordered. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Excellent service

Excellent service

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We truly appreciate your positive feedback thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Best fitting swimming suit I have ever…

Best fitting swimming suit I have ever bought. I will be ordering more

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are absolutely delighted to hear that you found our swimming suit to be the best fitting you've ever purchased! We truly appreciate your positive feedback and are thrilled that you plan to order more.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Good to have telephone ordering

Good to have telephone ordering. Goods delivered quickly and exactly as ordered. Clothes of usual good standard.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear you found our telephone ordering convenient and that your goods were delivered quickly and exactly as ordered. It's wonderful to know you appreciate the usual good standard of our clothes. Thank you for your kind words!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

I’ve done this already

I’ve done this already

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Easy to find and understandable

Easy to find and understandable. Quick delivery and value for money 💰

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased you found our products easy to find and understandable, and that you appreciated the quick delivery and value for money! Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Fast ordering good quality

Fast ordering good quality

23 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback. We are so glad you were happy with the fast ordering and good quality. Thank you for your review!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Land's End are a reliable and…

Land's End are a reliable and customer-centred company who I have been ordering from for many years. Their products are high quality and value for money and their customer service is top notch!

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear that you've been a loyal customer for many years and that you consistently find our products to be high quality and great value. It's wonderful to know you consider our customer service top-notch!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

It was very easy to find the product we…

It was very easy to find the product we wanted in the correct size and colour
Payment was straightforward via credit card.
The order was delivered on time and fitted perfectly.

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear you found it easy to find the product you wanted in the correct size and colour, and that payment was straightforward. It's wonderful that your order was delivered on time and fitted perfectly.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Some one took my parcel

Some one took my parcel. Notified LandsEnd and EVRi. Neighbor recorded taken 1 hour later man not identified. Replacement vest Ts came yesterday. Black one not identified as LandsEnd. Will keep it though but blue one lovely. Thank you.

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are sorry to hear about the parcel being taken and the inconvenience this caused. We are glad the replacement vests arrived and that you are pleased with the blue one. We appreciate your understanding.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Gorgeous cardigan!

I just love this Lulu Guinness collab! It’s the perfect fit and the signature LG lip adds a fabulous pop of red!

7 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so happy to hear you love the Lulu Guinness collaboration! We're glad the fit is perfect and that the signature lip adds that fabulous pop of red for you. Thank you for your wonderful feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 2 out of 5 stars

Disappointed customer

For many years I regularly bought clothes from Landsend. Although a bit pricey compared with some other retailers you could always rely on quality. Now prices have risen beyond my budget and anyway, I find most of their styles are ‘frumpy’ and uninspired.

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are truly sorry to hear that our recent collections haven't met your expectations regarding style and that our prices have become a concern. We value your long-standing loyalty and appreciate you sharing your honest feedback.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

really lovely t shirt

really lovely t shirt, great quality and fab service.

28 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We're so happy you found our t-shirt lovely, the quality great, and our service fabulous. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Lovely trousers and well made as you…

Lovely trousers and well made as you would expect. Very pleased with my purchase.

23 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear you find the trousers lovely and well-made! Thank you for your positive feedback; we're delighted you're pleased with your purchase.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 1 out of 5 stars

Smart Shirt

Smart Shirt, interesting look,
great quality as usual
Delivered with in a few days.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are so glad you appreciate the smart design and excellent quality of our shirt, and that it arrived quickly. We truly value your positive feedback.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Always great delivery and order was…

Always great delivery and order was great too!

29 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We're so happy that your delivery was great and that you were pleased with your order. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Very quick delivery of lovely quality…

Very quick delivery of lovely quality pyjamas. This is now my go to place for purchasing PJs

22 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear you received your lovely quality pyjamas with very quick delivery. We appreciate you making us your go-to place for PJs! Thank you for your wonderful feedback.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

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