L&C Mortgages Reviews 

18,395
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and extremely quick to answer any questions along the way. Consumers note that the overall journey of finding and securing a mortgage is remarkably smooth, stress-free, and handled with great professional efficiency. However, some customers also noted that communication could occasionally become slow and direct responses were sometimes delayed during busy periods. A few people felt that the guidance provided lacked consistency or proper transparency, making certain key stages of their application much more difficult than expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing advisors as professional, knowledgeable,... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional mortgage advice.... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful advisors who communicate clearly... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support is generally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more

Rated 5 out of 5 stars

2nd time we have organised our mortgage through L&C, and once again they didn't disappoint. Finding the best deal to suit our needs, finding way to improve affordability and being proactive as rates... See more

Rated 5 out of 5 stars

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is... See more

Rated 5 out of 5 stars

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks. Stephen Brownle... See more


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(18,395)

1,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and switching was made effortless. Their service made the process of buying my first home stress free and easy going. I would heavily recommend and will be using in the future when I’m re-mortgaging.

30 May 2026
Rated 5 out of 5 stars

Made things easy

I was dreading the whole house buying process as a first time buyer but Jesse and Terri at L&C made sorting a mortgage incredibly easy. Would defo recommend

14 August 2026
Rated 1 out of 5 stars

Poor service

Poor service.
Contantly messed around with information provided.
Member of staff off for months and their work not picked up which delayed process, and also miss informed by this member
Over all bad experience and would not recommend to use firm.
Review left on 14/08, still waiting on an update to complaint as of 28/08 .. 2 weeks passed and no information ..? Shows how unprofessional this company can be !

12 August 2026
L&C Mortgages logo

Reply from L&C Mortgages

Hi David. Thanks for taking the time to leave feedback. We're currently investigating and will be in touch. Best wishes, L&C

Rated 5 out of 5 stars

Excellent experience

We got our mortgage through Kelly and were very impressed by the service. It was great to have phone consultations at convenient times to suit us. We felt informed at each stage and all questions were answered quickly. The whole process couldn’t have been smoother. Highly recommend.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

L&C take away all the stress of finding…

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is right. Consultants are friendly and helpful and explain everything well

13 August 2026
Rated 5 out of 5 stars

Great service

We used L&C for our remortgage. They arranged a convenient time for a call to talk through what we wanted.

Everything has been handled really well, the service is great and we are really pleased with the offer we received

13 August 2026
Rated 5 out of 5 stars

Mortgages made easy with real live people at the end of the phone

Originally Connor, then Heather dealt with me. They were accessible by phone (rare now days), friendly, clear with explanations and happy to answer any questions and accommodate what it was I needed. L&C were recommended by a friend and I just wish I knew someone who needed a mortgage right now as I would not hesitate to recommend you.
Just need to sort the portal out….really clunky and didn’t recognise my password any time I tried to log in, had to change it each time.

12 August 2026
Rated 5 out of 5 stars

very happy to recommned

James, our advisor, was very attentive and knowledgeable of the various options and products available. Very happy to recommend and if we were to require a mortgage again in the future would be happy to use.

12 August 2026
Unprompted review
Rated 4 out of 5 stars

It was a quick turnaround from…

It was a quick turnaround from initiating a request to speak to an advisor, to having the initial call (on time and on the correct date agreed), to then receiving the call back with what offers are available, to getting the remortgage offer in place well in advance of a the current end date

30 July 2026
Rated 1 out of 5 stars

If I could do 0 stars I would

If I could do 0 stars I would. We had to pull out of our purchase and L&C told us they would handle everything and we didn’t need to contact anyone else. We found out a month later that they hadn’t contacted the seller or the solicitor. They also got a lot of bits wrong on our mortgage application, probably as it seemed to be a different person every day who was dealing with the paperwork for our case. Would not recommend. Easier to go to a bank yourself and get a mortgage and we had to have all the difficult conversations ourselves that should have been down to L&C.

10 August 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi Amber, thanks for taking the time to leave feedback. We've requested some more info from you so we can look into the communication you received - we hope that's ok. Best wishes, L&C

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