L&C Mortgages Reviews 

18,395
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and extremely quick to answer any questions along the way. Consumers note that the overall journey of finding and securing a mortgage is remarkably smooth, stress-free, and handled with great professional efficiency. However, some customers also noted that communication could occasionally become slow and direct responses were sometimes delayed during busy periods. A few people felt that the guidance provided lacked consistency or proper transparency, making certain key stages of their application much more difficult than expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing advisors as professional, knowledgeable,... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional mortgage advice.... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful advisors who communicate clearly... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support is generally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more

Rated 5 out of 5 stars

2nd time we have organised our mortgage through L&C, and once again they didn't disappoint. Finding the best deal to suit our needs, finding way to improve affordability and being proactive as rates... See more

Rated 5 out of 5 stars

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is... See more

Rated 5 out of 5 stars

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks. Stephen Brownle... See more


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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Replied to 96% of negative reviews

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4.6

All reviews

(18,395)

1,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish from L&C, they provided me with excellent impartial advice and worked hard to ensure that my remortgage was completed by my renewal date, which was particularly impressive given I only gave them 5 weeks. Superb team across the board and I will most certainly be returning to them in 2 years time for my next remortgage. Thank you to all at L&C.

17 May 2026
Rated 1 out of 5 stars

AVOID UNLESS YOU WANT MORE STRESS

I wish I could give this company 0 stars.

As first time buyers, we went into the mortgage process relying on our broker for professional advice and guidance. Unfortunately, our experience with Sean was extremely disappointing and caused us a huge amount of unnecessary stress.

Sean told us that, due to our circumstances and our plans to relocate, we wouldn’t be able to get a mortgage. He also told us not to listen to another broker who had said that our circumstances could be worked around. To make matters worse, Sean then started ignoring our emails, leaving us feeling completely in the dark during what was already a very stressful process.

We decided to seek a second opinion from Pinnacle Finance, and the difference was unbelievable. They understood our circumstances, knew how to approach the application and our mortgage was approved the day after the application was submitted, with no questions or issues raised.

It’s incredibly frustrating to think that, as first time buyers, we were made to believe that our circumstances would prevent us from getting a mortgage, when another broker was able to find a solution without any problems.

Looking back, it feels as though Sean simply wasn’t willing to put in the extra effort required to find a solution for us. The advice we received caused us a huge amount of unnecessary worry and stress, and the lack of communication afterwards only made matters worse.

I would absolutely not recommend this company based on our experience. We are extremely grateful that we sought a second opinion, because otherwise we may have been left believing that getting a mortgage wasn’t possible when, in reality, it was.

5 August 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi May, thanks for taking the time to leave feedback. We've requested some more info from you so we can look into the communication you received - we hope that's ok. Best wishes, L&C

Rated 5 out of 5 stars

Very professional

Dominic was very professional, made the process very easy to understand, and mortgage sorted within 24hrs. Would highly recommend.

7 August 2026
Rated 2 out of 5 stars

Great 5 years ago

Despite having a great service during my first mortgage 5 years ago, this is yet another company lost to AI.

Unsolicited text messages from an AI "assistant" is not a good look to begin with, and seemingly a complete lack of consistency between phone calls while dealing with a very simple remortgage. Follow-up calls where I feel I am reiterating the same information over and over again. Case management?!

Sorry, but I don't trust a word-calculator to deal with my finances, and you shouldn't either. I'm going elsewhere.

5 August 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi Terri, thanks for taking the time to give your feedback. All the best, L&C

Rated 5 out of 5 stars

Recommend 100%

Georgia was phenomenal from start to finish. She took the time to really listen to what I wanted to achieve, understood my requirements, and came back with exactly the outcome I was hoping for.
The entire process was smooth, efficient, and professional. Georgia's friendly, approachable manner, combined with her professionalism and expertise, made the experience completely stress-free. She is a real credit to L&C Mortgages, and I wouldn't hesitate to recommend both Georgia and L&C to anyone looking for mortgage advice. Thank you!

31 July 2026
Rated 5 out of 5 stars

They are incredibly professional

They are incredibly professional and make the whole process really simple. It’s perfect for anyone who is busy, uncertain about what to do or where to start and want to know that their best interest will be the main priority for their account manager. Highly recommend them.

7 August 2026

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