General Lamps Reviews 

Good speedy service, the correct bulbs at a reasonable price.

Very quick delivery and good communication

Items arrived at time expected and in excellent condition.

look elsewhere. a bad website description led to me purchasing the wrong product. surely mentioning that a strip light was UV is a pretty important thing to omit. they agreed to accept the product back for a refund, but given the mistake was theirs, paying the £30 courier service for a 5ft strip light seemed unreasonable. CS via phone was no better - rep didn't know who/what was going on, couldn't follow what the problem was until i promised to put it in an email to him...to which he's not replying.

Communication good. Requested product not available but I was contacted and offered a suitable alternative which has worked fine. Good customer service.

Products accurately and fully described so I was able to buy just what I needed. Which was an obscure discontinued line, so a good result.
Delivery was slow though.

Made a purchase on line, the box the lamp arrived on was slightly squashed and when I screwed in the lamp it didn’t work. Have made 2 attempts to contact this company for either a replacement or refund and received no reply or acknowledgment.

I was looking for some replacement fluorescent tube bulbs for my elderly mother's kitchen light and came across General Lamps online. I do not live locally to Mum so I needed a reliable source of bulbs who could deliver to her direct. The bulbs she required were out of stock but the advice was to ring them direct which I did and they very helpfully advised of a suitable alternative option which was available immediately. They also very kindly helped with sorting out delivery and went above and beyond to get the bulbs to Mum direct. Mum was really appreciative of their help, particularly with the delivery side and I am really grateful for their kindness and willingness to get these to Mum. Thanks so much for your help.

bulb broken on arrival in a flimsy jiffy envelope

Quick and efficient

I was given guidance on the correct lamps to purchase by the company, but by far was the packaging, which was excellent and prevented the lamps being damaged during shipping. I would definitely recommend..

I am very happy
Good communication
I had to pay extra money 30 euro for bringing over the border to belgium
Thank you for the lamp
Greetings sabrina

Prompt good range of lamps to choose from.

Package came on time and all bulbs were well wrapped and intact!

One of the only suppliers with the quality of stock I wanted at a good price.

Light bulbs came well packaged. Never bought from the company before but certainly would again.

Terrible, placed an order in august and received it in november! Have emailed multiple times asking about my order with no response, and the best part is that the order is wrong! Seriously dissapointed…

Order number: #100213161

Florescent tube was smashed when opened. Have emailed and sent photos and no response

Good quality products and prompt delivery.

1) Did not tell me at time of purchase my bulbs were not in stock. When I chased a week later via email I received an automated 'order being processed' response.
2) After nearly 2 weeks and further chasing, hoorah I received a human response to my persistent emails. It suggested a different shade of bulb that was in stock - I agreed (annoyed at not being offered right from the start).
3) 3 days later delivery failed, I'm blissfully unaware it had even been attempted (no card, no info, no call).
4) Ringing the store to ascertain what's going on I'm given a list of tasks to perform such as 'check with my neighbors' or 'make sure its not been left in a safe space'. I had to call the courier to discover what was going on. learnt that 'someone' (can only be general lamps), has rearranged delivery for Monday?! so it turns out the store did know where my parcel was lol!
5) Apparently, according to the the courier, my 2 bulbs can not be left in a safe space, they need to be delivered to a person but they can't give me a time?! Am I therefore expected to take a days leave to sit at home all day awaiting an order?

Total lack of communication right from the start, you should be contacting me, not the other way round. It is a liberty to rearrange delivery on my behalf and if you are going to do that, make a note on your screen so that when I speak to your customer service dept, they have some idea as to what's going on. The 1 star I have to leave is to the customer service operative who was pleasant enough.