KINGSTON PROPERTY SERVICES LIMITED Reviews 

589
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently appreciate the exceptionally helpful and professional staff members who go above and beyond to resolve complex queries efficiently. Reviewers often note that customer representatives listen carefully, maintain a positive attitude, and explain administrative processes very clearly. However, some people mentioned significantly rising service charges, unexpected fees, and a complete lack of proper maintenance work on their residential estates. Others similarly expressed deep frustration regarding unhelpful communication, poor management responsiveness, and severely delayed responses to urgent property repair requests. Additionally, a few consumers reported excessive financial pressures and difficulties when trying to get transparent itemised bills from the company.

What people talk about most

Service

Customers had negative experiences with service, pointing out that routine property maintenance is frequently... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising specific employees for exceptional... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions on staff helpfulness.... See more

Price

Consumers find price to be negative, consistently reporting frustration with excessive and unjustified... See more

Payment

People report negative experiences with payment, noting that the company is incredibly fast when it comes to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stuart who dealt with our problem was very kind as well as being very professional and knew how to deal with the problem in a timely manner. He sorted the query and was able to manage the problem s... See more

Company replied

Rated 5 out of 5 stars

We seemed to have a good relationship with our managing agents and work particularly well with Simone Stewart at Kingston. Our objectives are being met and progress being made. Our mid to long term pl... See more

Company replied

Rated 5 out of 5 stars

I made a call regarding account set up. Stuart pick up the call and help me with everything. Even I did telephone payment. I would recommend Kingston property service specially because concat with Stu... See more

Company replied

Rated 5 out of 5 stars

Thank you Stuart Lawrence for being professional, calm and very helpful. A matter which has frustrated me for nearly two weeks was solved by Stuart in a telephone call. He read through and deciphere... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Kingston Property Services prides itself on providing quality services at excellent value for money. We specialise in leasehold block management and estate management throughout the North of England.


Contact info

3.4

Average

TrustScore 3.5 out of 5

589 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(589)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service I received today…

The customer service I received today by Helen was extremely helpful, she was courteous, polite and patient. Thank you

22 December 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi June, thank you for taking the time to share your positive experience! We're thrilled to read about Helen's customer service. We'll make sure to pass along your kind words.

Rated 5 out of 5 stars

Great help thanks

Helen was really helpful and took the time to explain the issue I had thanks

20 December 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Dan, it's great to read about your positive experience - thanks for the great feedback!

Rated 5 out of 5 stars

Customer service advisor

Customer service advisor, Anthony was very helpful and efficient. Rang up to make a payment and Anthony helped set up my online account which makes future experience much easier.

15 December 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Lee, thank you so much for your positive feedback! We're delighted to read that Anthony provided helpful and efficient service while assisting with setting up your online account.

Rated 5 out of 5 stars

Helen is a star

Helen was really kind, build great rapport and was clearly a product expert. She answered my query very precisely leaving no confusion. Be like Helen.

15 December 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Reece, thanks for the glowing review - we're really pleased to read that Helen met expectations during your call.

Rated 5 out of 5 stars

Helen was great

Helen was great. Really clear and helpful

8 December 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Dan, that's great to read - thank you for your feedback!

Rated 5 out of 5 stars

Spoke with Helen trotter at Kingston…

Spoke with Helen trotter at Kingston open spaces. Really helpful and sorted all issues for me, very happy with service

6 December 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Richard, thank you for taking the time to share your feedback. We'll be sure to pass on your kind comments to Helen.

Rated 5 out of 5 stars

The lady who I spoke with on the phone…

The lady who I spoke with on the phone Ms Helen Trotter couldn't have been more helpful in sorting the problem out that I had with Carney Consultancy... she is a credit to Kingston property services... special mention to Stuart Fisk too .

20 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Keith, thank you for taking the time to write a review for us. We really appreciate your feedback and will make sure your kind comments are passed on to Helen and Stuart.

Rated 5 out of 5 stars

Kingston review

Quick, efficient, polite, helpful. Thank you Helen

16 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Michael, thank you for taking the time to write a review for us.

Rated 5 out of 5 stars

We deal with lots of Property Managers…

We deal with lots of Property Managers at Kingstons, and they are all excellent and very helpful, plus a shout out to the very helpful Kelly Smith on reception, she's like Supergirl regarding the speed she gets us the weekly info we need.

14 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Darrin, thanks for such a great review about our Property Managers and Kelly. We're pleased to read that you're happy with the service provided.

Rated 5 out of 5 stars

The call was quick and efficient

The call was quick and efficient, good customer service and very friendly.

8 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Colleen, thank you for taking the time to share you customer service experience.

Rated 5 out of 5 stars

We had a query about Covenent Consent…

We had a query about Covenent Consent on our apartment. Helen was quick and efficient and everything was settled in 10 minutes.
Cass Farrar

3 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Cass, that's great to read - thank you so much for your review.

Rated 5 out of 5 stars

Easy and friendly service

Helen the advisor I spoke to gave me the information and explained exactly what to do. She even offered to give me the phone number of the on-site maintenance man. It was very easy and Helen was really lovely.

7 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Derek, thank you for taking the time to write a review following your call with Helen. It's great to read about your experience, thanks for the 5-star rating.

Rated 5 out of 5 stars

Great customer service by Anthony

Great customer service by Anthony, no long waiting times to get through on the phone. Invoice was easy paid over the phone

6 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Steven, it's great to read about your call with Anthony - thank you for sharing your payment experience.

Rated 5 out of 5 stars

Contacting Kingston

I needed to make a payment to Kingston and called yesterday and spoke to Helen. She was extremely courteous and helpful and overall it was a great experience.

2 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Peter, thank you so much for sharing your payment experience. Helen will be pleased to see your great comments.

Rated 5 out of 5 stars

Excellent customer service from Helen

I rang Kingston with several questions on a property I recently purchased. Helen answered my call immediately and not only answered all of my questions, she also assisted in setting me up with access to the portal. She also provided additional helpful information related to parking at the property.

Helen was so helpful, very knowledgeable and resolved everything for me with the one phone call. I will be sure to ask for her next time I contact Kingston. Thank you Helen!

27 October 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi Peter, thank you for taking the time to write such a fantastic review following your call with Helen. We enjoyed reading about the assistance provided by Helen and are pleased that you can now benefit from the online portal going forward.

Rated 5 out of 5 stars

Julie was very friendly asked questions…

Julie was very friendly asked questions about me, how I was but also sorted payment.

2 November 2023
Unprompted review
KINGSTON PROPERTY SERVICES LIMITED logo

Reply from KINGSTON PROPERTY SERVICES LIMITED

Hi there, thank you for sharing your experience - we're really pleased to read about your interaction with Julie.

Rated 1 out of 5 stars

Kingston Property Crooks

Failed to respond to a simple information request I made regards amenity charges which apply to my property. As a result I’ve refused to pay these charges on the basis that I believe them to be fraudulent. They are charging for landscape maintenance which to my knowledge has not been carried out. They have then passed my account over to a law firm and instructed them to apply ridiculous charges in a bid to force me to pay and threatening that further fees will be applied and court action will follow. Crooks.

1 November 2023
Unprompted review

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