Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express deliver... See more
Company replied
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Review summary
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Reviews shaping this summary
I contacted Kent and Stowe as my manual aerator was about to break where the haft is fixed to the metal head. They very kindly issued a voucher to enable a replacement to be ordered from the we... See more
Company replied
I love Kent and Stowe Garden Life tools. They are lightweight and sharp enough that you can use your arms to dig if your legs are tired/ injured or if, like me you have a disability that prevents... See more
Company replied
I purchased an aerator with vouchers provided by your company after the one I had broke.Excellent customer services and a mark of a great company that you replaced the item free of charge.J am get gra... See more
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Company details
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
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4.4
Excellent
185 reviews
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Great service and prompt replies to my…
Great service and prompt replies to my emails. Thank you.
21 April 2026
Great product ,simple robst,classic…
Great product ,simple robst,classic design,no plastic ( even packaging was plastic free!
21 April 2026
Excellent customer service
Excellent customer service. Problem resolved without any drama. Many thanks
14 April 2026
Twin pack of Secateurs
Fantastic set of secateurs, they arrived very quickly and the quality of the products from Kent & Stowe is superb. Very satisfied with my purchase.
16 April 2026
Broken spade replaced promptly
Broken spade replaced promptly at no cost, despite not being able to produce original guarantee registration - a level of customer service one rarely encounters.
16 April 2026
This K&S Spade broke in half in less than two months
I have used various garden spades during my 70 years, but I've never had one break on me. I've heard of shafts breaking which is natural, but this Kent and Stowe one broke where the blade and the metal shaft meet. There was fluid inside which I think contributed to the metal fatigue. I had only bought the Spade a month or two beforehand. Certainly there are signs of the metal rusting. I was only removing tree roots, a job I've done hundreds of times before.
I contacted K&S and the kindly agreed to replace the Spade but only by them sending me vouchers and I having to buy it through their website.
To date I have had no further contact and no vouchers. They have either forgotten despite me reminding them or they had no intention of replacing the Spade.
I feel my only course of action is to report them to Trading Standards and to go through the small claims court as its a matter of principle!!
As of today 29/04/2026 I have received vouchers for a new spade - watch this space!!!
12 March 2026
Unprompted review
Replacement fork
The fork I had purchased in Edinburgh last year bent when I was digging, I contacted Kent & Stowe and after providing proof of purchase they sent me vouchers for a replacement via email so was able to reorder the same fork. Very happy with the service provided. Thank you. Helen
14 April 2026
Customer service was very good in…
Customer service was very good in replacing the broken spade. The lady was polite & professional though out .
16 March 2026
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Great quality aerator
Great quality product....price pretty good too. Speed of delivery could have been better ( around) 9 or 10 days I think..
3 April 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear you’re happy with the quality and value of the product.
We’re sorry to hear the delivery did not meet your expectations on this occasion. Your order was despatched within our usual 2–4 working day timeframe, however we appreciate that the overall delivery experience is just as important.
Thank you for your feedback, which we will share with our delivery partners.
Thanks,
The K&S Team
Thank you for your help and support
14 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your kind review. We’re really pleased we were able to support you following the issue with your digging fork and provide a suitable resolution.
We truly appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re pleased with the quality of your Garden Life Hand Fork and that your order arrived promptly.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Replacement Product due to Defect
Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express delivery as standard took a week. Hopefully this one will last longer.
11 April 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear our team were able to support you following the issue with your Spade and provide vouchers towards a replacement.
The voucher was issued based on the Garden Life Digging Spade (approx.90cm), including postage, as this was the product confirmed from the details provided.
We can see you’ve chosen a Stainless Steel Border Spade (approx.104cm) as your replacement, which is a different specification and therefore a higher-value item.
We’re glad we were able to assist and provide a suitable resolution for you
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re happy with both our products and customer service.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Quality children’s gardening tools
6 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re pleased with the
quality of our children’s gardening tools.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
The watering can is very practical… the…
The watering can is very practical… the top handle swivels making it very essy to use.
4 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re pleased with your Forest Green Metal Watering Can and that you find it practical and easy to use.
It’s great to know the swivel handle design is working well for you in the garden.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Excellent customer service.
11 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you received excellent customer service.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re pleased to hear you’re happy with the product.
We’re sorry to hear that the delivery took longer than expected. Your order was despatched promptly from our warehouse, and tracking details were provided, however it appears there was a delay with the courier which is not the experience we aim to provide.
We appreciate you bringing this to our attention and will share your feedback with our delivery partners.
Thanks,
The K&S Team
I excellent customer service
I had a small spade, fairly new but gift so no receipt and I was given prompt responses, very friendly and vouchers to replace the item which have just re ordered as back in stock. Great customer service which meant I kept my faith in the brand. Lynne
30 March 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review. We’re delighted to hear that our Customer Service team were able to support you with a replacement and that you found the process friendly and straightforward.
It’s great to know we’ve helped maintain your confidence in the brand, and we hope you’re pleased with your new spade now it’s back in stock.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
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