I have asked Kendrick homes to remove a review that I made way too early after buying my home. Am now having to resort to writing here. The site foreman did not finish my new home to a very good stand... See more
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We moved into our new Kendrick home at Crickley Fields Brockworth in June this year. We have been very happy with the house and the on-site personnel have all been very helpful getting the jobs done a... See more
Company replied
We are in the process of moving into our Kendrick home at Crickley fields and are very happy with the build and the location. From the very beginning, Nicola, Stan, and Tom have been friendly, appr... See more
Company replied
Mark Rozier has been fantastic from start to finish. Although we haven't bough a new build (we've bough the original Hall Cottage at Laureate Ley), he has been there throughout our purchase. Having... See more
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Company details
About Kendrick Homes
Written by the company
We are a leading Midlands based housebuilder, with a reputation for creating high-quality, stylish homes across the. Founded in 1880, we've established ourselves as a trusted name in the industry, thanks to our commitment to craftsmanship, attention to detail and customer satisfaction.
With a focus on delivering outstanding value and exceptional customer service, we have have developed a loyal following of homeowners who appreciate the company's personal approach and dedication to excellence. From stunning family homes to luxurious apartments, the company offers a diverse range of properties to suit a variety of lifestyles and budgets.
Kendrick Homes also understands the importance of sustainability and is committed to building energy-efficient homes that are both environmentally friendly and cost-effective. With a strong focus on innovation and technology, the company is constantly exploring new ways to improve the efficiency and sustainability of its homes.
We are a company that prides itself on delivering exceptional homes and outstanding customer service. Whether you're a first-time buyer or a seasoned homeowner, you can trust us to provide you with a beautiful, high-quality property that you'll be proud to call your own.
Contact info
Westhill House, DY8 1RD, Stourbridge, United Kingdom
- 01384 446200
- marketing@kendrick.co.uk
- www.kendrickhomes.co.uk
4.5
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you to Kendrick Homes
Thank you to Kendrick Homes for our lovely new home. And a special BIG thanks to Encarna at Maypole Place Evesham as she was very helpful throughout, keeping us informed and pushing things along when needed. Also thanks to Meg for showing us how everything worked and following up on a few snagging issues.
20 April 2025
Reply from Kendrick Homes
Good afternoon, We're thrilled to hear that you're happy with your new Kendrick home. We'll be sure to pass on your kind words to Encarna and Meg — they will be delighted to know their support made such a positive difference to your experience. Wishing you many happy years ahead at Maypole Place! Thank you, Adam
Thank you Kendrick 😊
We are very happy with our house and the location in which it’s in is perfect (Maypole Place, Evesham) although it was quite a long process and a few speed bumps along the way and communication wasn’t always perfect, we are overall very happy. Encarna was always very friendly and personable, as well as the rest of the team. Thank you all!
6 April 2025
Reply from Kendrick Homes
Good morning,
Thank you so much for your review and for choosing a home at Maypole Place. We’re delighted to hear that you’re happy with your new home and its location – it’s a beautiful place to live. We truly appreciate your patience during the process and your kind words about Encarna and the team.
Thanks again, Adam
Our delightful new home
We’ve recently completed the purchase of our lovely 2 bedroom home in Evesham. It is absolutely beautiful and we are very impressed with the craftsmanship and professionalism of Kendrick Homes’ builders. Also their sales lady Encarna was outstanding with her warm, friendly and very supportive attitude. Thank you to all of you for our delightful new home!
21 March 2025
Unprompted review
Reply from Kendrick Homes
Good morning,
Thank you so much for your wonderful 5-star review! We’re absolutely thrilled to hear that you're loving your beautiful new home in Evesham. It’s fantastic to know that the quality and craftsmanship of our homes left such a great impression, and we’ll be sure to pass on your kind words to our build team.
We’re especially delighted to hear that Encarna made your experience even more special – she truly is a star, and we’re lucky to have her!
Wishing you many happy years ahead in your new home!
Thanks again, Adam
The staff were helpful from the very…
The staff were helpful from the very start of the process to the very end. Friendly, and supportive all the way. From the amazing sales lady to the gentlemen that handed our house over, what a professional company to deal with. And thank you for our beautiful forever home.
31 March 2025
Unprompted review
Reply from Kendrick Homes
Good morning,
Thank you for your lovely review. We’re so pleased to hear that our team was there for you every step of the way. Buying a home is a big moment, and we’re delighted that we could make the experience a positive one. It’s fantastic to know you’re settling into your forever home, and we truly appreciate you choosing Kendrick Homes. If we can help with anything in the future, just let us know.
Thanks again, Adam
Mark the sales superhero
Mark the sales representative for our site was a great help to get our purchase over the line applying gentle pressure to solicitors when needed. He was really organized and informative which helped us beat the 1st of April SDLT changes. The house quality was great and everything was working from the get go with very minor snagging to do.
28 March 2025
Reply from Kendrick Homes
Good morning,
Thank you for your fantastic review. We're so pleased to hear that Mark was able to support you through the process and help everything go smoothly. We pride ourselves on building high-quality homes and ensuring our customers feel informed and supported every step of the way. It’s great to know that your new home met your expectations, and we hope you enjoy it for many years to come. If you ever need anything in the future, please don’t hesitate to get in touch.
Thanks again, Adam
Very helpful
Very helpful, kind and accommodating members of staff from start to finish.
2 March 2025
Reply from Kendrick Homes
Good morning, Thank you for your kind review. We're so pleased to hear that you found our team helpful and accommodating throughout your journey. Providing a smooth and supportive experience is our priority! Wishing you all the best in your new home! Thanks again, Adam
So far so good
Moving home is always going to be a stressful experience, however Kasia from Kendrick Homes made the experience much easier. She was always quick to respond to any questions and a great point of contact if we had any issues regarding the process. Having never bought a new build before there were some things that we didn’t know about so having someone to go to made it much smoother.
25 February 2025
Unprompted review
Reply from Kendrick Homes
Good morning, Thank you for sharing your experience. We know that moving home can be a stressful time, so it’s great to hear that Kasia was able to support you throughout the process and make things smoother. Buying a new build comes with its own unique steps, and we’re glad she was able to provide the guidance and reassurance you needed. We’ll be sure to pass on your kind words to Kasia. Thanks again, Adam
Maybe Kendrick will stop ignoring me now...
I really hate that I am having to turn to Trustpilot to get Kendrick's attention in fixing an issue that has been outstanding for nearly a year. I have repeatedly requested that an awfully creaking floor be fixed - the first contractor was unable/unwilling to do anything, the second did a bodge job and now Kendrick are ignoring my repeated requests for a proper solution - I literally got an email before Christmas saying it was a January problem for them and now complete silence despite chasing. Even a request as basic as keeping the ticket open so I had the tiniest bit of reassurance that it was being tracked has been ignored. This happened with other issues I reported and simply lost the will to argue about - which I'm sure is their intention.
I really wanted to love being my new home but the aftercare has been absolutely shocking - a complete lack of concern and wilful gaslighting.
Buyers: please wait a year or two before giving any sort of feedback. You will get pressed to review on moving day when you are tired and victim to the charm of the sales people. This is clearly a tactic to get a good rating before soon dropping all attempts to actually care.
15 February 2025
Unprompted review
Reply from Kendrick Homes
Good afternoon,
Thank you for your feedback. Our aftercare team will review the tickets raised on Clixifix and be in touch shortly to provide an update. We are committed to delivering quality homes and ensuring continued support for our homeowners.
Every Kendrick home is covered by a 2-year warranty - with our dedicated aftercare team managing any issues during this time.
We will be in contact soon to assist you further.
Thank you, Adam
Great experience with Kendrick Homes
Great experience with Kendrick Homes. My sales advisor, Mark was so helpful from start to finish and really put me at ease for what I thought would be a stressful process.
He’s also been in touch since to check I’m settling in ok.
I’d really recommend using Kendrick Homes.
24 January 2025
Reply from Kendrick Homes
Good morning Maisie,
Thank you for taking the time to share your experience with Kendrick Homes. We're so pleased to hear that Mark was able to guide you through the process and make it as smooth as possible.
It’s great to know you’re settling in well, and we appreciate your recommendation. If there’s anything you need in the future, we’re always here to help! Thanks again, Adam
We have had an issue with our patio…
We have had an issue with our patio door and cold air coming in, which has only come to light with the cold weather and snow we are now having. We logged the defect on Clixifix yesterday (Sunday) and first thing this morning we had a phone call advising window guy was on his way to our home. "Tweaking" was needed, but we were given really helpful advise on how their doors operate, and best way to open/close them etx; we are very happy with the service given to us today, having an actual warm living room is brilliant, and loved our "door training" , we were advised any further issues to just put onto Clixifix and they would sort asap. many thank Kendricks ! Gaynor and John Wood
6 January 2025
Unprompted review
Reply from Kendrick Homes
Thank you, Gaynor and John, for your lovely review! We're so pleased to hear our team could resolve your patio door issue quickly and that you're enjoying a warm living room again. We're always here to help—don't hesitate to reach out if you need us! Adam
Thanks to all at Kendrick for our lovely new home.
We moved into our new home at Deerhurst Gardens a couple of weeks ago. The house is every bit as high quality as promised and finished to a high spec throughout. And so beautifully warm! Inevitably there have been a small number of snagging issues but these have been dealt with promptly; all done in a courteous and friendly manner. I've seen other Trustpilot reviews saying nothing is too much trouble for Kendrick - and it's true. We have been very impressed by everyone we've dealt with and would especially like to mention Lucie Langford, Meryl Kerrigan and Mike Ward. Thank you all. I would have no hesitation in recommending Kendrick Homes.
9 December 2024
Reply from Kendrick Homes
Thank you for taking the time to share your experience—it’s fantastic to hear how much you’re enjoying your new home. We are committed to delivering high-quality homes and exceptional service, so it’s great to know that your new house has met your expectations.
We’re pleased that any snagging issues have been addressed promptly and that our team has supported you throughout the process in a courteous and friendly manner.
We’ll be sure to pass your kind words on to Lucie, Meryl, and Mike, who will be thrilled to know their efforts have been appreciated. Thank you for recommending Kendrick Homes—we hope you continue to enjoy your new home for years to come! Thank you, Adam
New Home for Christmas
We have just moved into our new home, busy unpacking boxes and getting accustomed to all the various appliances and how things work.
Kasia has been with us every step of the way and her efficiency and professionalism has been nothing short of outstanding. Thank you.
We have added a couple of items to Clixifix, which is to be expected in a new home but so far the response has been very good.
12 December 2024
Unprompted review
Reply from Kendrick Homes
Thank you for your glowing review. We're thrilled to hear you're settling in just in time for Christmas – what a magical way to celebrate the season!
It's great to know that Kasia has been such a supportive presence throughout your journey. We’ll be sure to pass on your kind words to her, as she always strives to provide a seamless and professional experience for our homeowners.
We’re pleased to hear that your Clixifix experience has been positive so far. It's great to know that any items have been promptly addressed. Our team is here to ensure your home meets the highest standards, and we’ll continue to support you in the months ahead.
Wishing you a joyful first Christmas in your beautiful new home! 🎄Adam
No. 1 Sales Advisor. EVER.
Mark Rozier has been fantastic from start to finish. Although we haven't bough a new build (we've bough the original Hall Cottage at Laureate Ley), he has been there throughout our purchase. Having been in Estate Agency myself, it was lovely to find someone with morals, empathy, knowledge and an attention to detail. If only Mark could be duplicated throughout the UK! Every developer / property agent needs a Mark!!!
6 December 2024
Reply from Kendrick Homes
Thank you for taking the time to leave such a lovely review.
Mark is a valued member of the Kendrick Homes team, and it’s great to hear how much his support meant to you throughout your purchase of Hall Cottage at Laureate Ley. His professionalism, empathy, and attention to detail are qualities we’re proud to have on our team.
We’ll be sure to pass on your kind words to Mark. It’s feedback like this that motivates us to continue providing excellent service.
We hope you enjoy your new home, and please don’t hesitate to get in touch if you need any further assistance. Thanks again, Adam
Had a very positive experience with…
Had a very positive experience with Neil from Kendrick Homes. An issue arise post construction with a new build house, Neil supported and updated us regularly, and issue was resolved quickly without hassle. Would recommend, thank you Neil!
13 November 2024
Reply from Kendrick Homes
Thank you for taking the time to leave such a positive review. We're delighted to hear that Neil's proactive approach and regular updates made the process seamless for you. We understand the importance of addressing issues quickly and effectively, and it’s fantastic to know this was your experience.
Thank you again for your recommendation. Adam
Good aftercare
We live in a Kendrick Home which turned out to have a very tiny leak somewhere between the boundary and our house. The water company were no help at all in helping us fix the issue and just sent us expensive bills. We spoke with Neil Bennett at Kendrick in the aftercare team who kept trying to find solutions and eventually managed to find the smallest of leaks and have it fixed.
The engineers who came out to find the leaks were hard working and polite. It was a difficult task but they stuck at it and now it has been fixed and taken care of by Neil and his team. Thank you for your help!
12 November 2024
Unprompted review
Reply from Kendrick Homes
Thank you for sharing your experience with us. We’re delighted to hear that Neil and our aftercare team could assist in resolving the issue with your water supply. Our team is dedicated to supporting homeowners through our comprehensive two-year warranty, as well as the peace of mind that comes with our 10-year NHBC warranty.
Thank you once again, and please don’t hesitate to contact the team for any other assistance in the future! Adam
Purchase of 8 HA Plots…
Project managed the purchase of 8 Housing Association Houses and can only say we had a 5* journey by all of Kendricks design and site team - thank you! The quality and specification was excellent and I felt value for money for the location! Special thanks must be given to Mike and Peter
29 October 2024
Unprompted review
Reply from Kendrick Homes
Thank you for sharing this fantastic review and for trusting us with the construction of your homes. We’re thrilled to hear that you found the journey with our team to be 5-star! We are dedicated to ensuring quality and value at every stage, so it’s incredibly rewarding to know that our work met your expectations. Mike and Peter will be especially pleased to hear your kind words.
Thank you again, and we look forward to supporting you on future projects. Adam
Excellent aftercare
We've lived in our Kendrick home for a couple of years. We were very impressed with the build quality when we moved in and there were only minor issues to get fixed. Unfortunately we discovered a more major issue with our roof just recently that became apparent during the hot weather. Kendrick Homes responded very quickly and came up with a solution. The tradesmen who came out to do the rework told me exactly what they were going to do in great detail and did a very tidy job with minimal disruption. We cannot fault the aftercare provided by Kendrick Homes, which was both quick and professional.
26 September 2024
Unprompted review
Reply from Kendrick Homes
Thank you so much for your wonderful review. We’re delighted to hear that our aftercare has met your expectations and that you’ve been enjoying the quality of your Kendrick home. Our 2-year warranty is designed to give homeowners extra peace of mind, so you know we're here to address any concerns—big or small—as you settle in. We're committed to resolving issues efficiently, and it’s great to hear that our tradesmen were able to keep you informed throughout and complete the work with minimal disruption. Your feedback means a lot to us. Thanks again, Adam
Thank you so much Kendrick Homes
Thank you so much Kendrick for supporting us in buying a new home at Coopers Chase! It means so much to our family and we are so grateful for all the support we are receiving. Lucie is an absolute superstar and has and continues to go above and beyond…we can’t thank you enough.
25 October 2024
Unprompted review
Reply from Kendrick Homes
Thank you for your 5-star review! We’re pleased to hear that you and your family are starting your sales journey at Coopers Chase. We're glad Lucie has been able to assist you so far. If you have any questions as you continue, please don’t hesitate to reach out. We’re here to help! Thanks again, Adam
Trustworthy Kendrick Homes
We have recently moved into a Kendrick home in Shrewsbury. The whole experience has been 5*. The site manager, Simon and Meryl the sales manager have been amazing. Their dedication and commitment cannot be faulted.
We would like to thank them both and the team for all their hard work.
11 October 2024
Unprompted review
Reply from Kendrick Homes
Thank you so much for your wonderful 5-star review! We're delighted to hear that your experience moving into your new Kendrick home in Shrewsbury on our development Laureate Ley, Minsterley has been so positive.
Simon, Meryl, and the whole team are committed to making the process as smooth and enjoyable as possible, so it's fantastic to know their hard work and dedication have made such a great impression.
We wish you all the best in your new home and thank you again for choosing Kendrick Homes! Adam
It was a very straight forward move
It was a very straight forward move, once moving in if there was any problems whether it was little or big Site Manager Simon would be there straight away to ge them sorted nothing was to much for him can't fault him and the others he got in to sort the faults out we found loving living here it's a lovely house,
Also meryl was amazing sorting the house out for us from showing us around to choosing the kitchen and tile etc highly recommend Kendrick homes amazing from start to finish
25 August 2024
Unprompted review
Reply from Kendrick Homes
Thank you so much for your wonderful feedback! We're delighted to hear that your move was straightforward and that you're enjoying your new home. It's fantastic to know that Simon, our Site Manager, was on hand to resolve any issues quickly and efficiently. We take great pride in ensuring our customers feel supported throughout the process, so it’s lovely to hear that nothing was too much for the team.
We're also thrilled that Meryl made the experience of choosing your kitchen and tiles so smooth. We'll be sure to pass on your kind words to both Simon and Meryl.
Thank you again for recommending Kendrick Homes – we're so pleased to have been part of your journey from start to finish.
All the best in your new home! Adam
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