HarperCrewe Reviews 50

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, caring approach, and professionalism, making the entire process smooth and supportive. Many highlight the excellent customer service, noting clear communication, prompt responses, and a willingness to go above and beyond. People are also very satisfied with the high quality of the homes and the appealing locations. However, some people mentioned experiencing issues with the sales team, describing them as unresponsive and unhelpful. There was also a comment about the digital filing system being unorganized, which caused stress for a sales negotiator.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Location

Users describe positive interactions with location, often expressing excitement about moving into their new... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight excellent communication, with staff... See more

Quality

Customers consistently report positive experiences with quality. Many reviewers praise the exceptional build... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely amazing service from Sarah at Hodthorpe, she was so helpful and caring all the way through. Her attention to detail with getting you through the sale was impeccable and it has continued af... See more

Company replied

Rated 5 out of 5 stars

Had a refreshing experience dealing with Lisa at Harper Crewe Cheltenham residential property development She was extremely friendly and was very thorough, showing us the development sit... See more

Company replied

Rated 5 out of 5 stars

We went to see a house on the new development at Hodthorpe on December 9th, put an offer in December 10th, offer accepted and we completed on January 30th! The whole experience throughout has been... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing builder… we have moved onto the Hodthorpe site and literally could not be happier with the house. Design is awesome they’ve kept the Welbeck Estates look which is exactly what w... See more

Company replied


Company details

  1. Real Estate Developer
  2. Construction Company
  3. Home Builder
  4. Housing Development

Written by the company

HarperCrewe are a team of experienced housebuilders committed to finding better ways to create homes that truly improve communities and the environments they live in. We believe in thinking differently and are constantly driven by the spirit of innovation. Working with like-minded people for the good of everyone.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% Recommend

I had a fantastic experience with Harper Crewe right from the get go when entering the office to meet the lovely Georgie and Georgia! To having a home demonstration with Craig. They have all been brilliant and any issues have been dealt with promptly and always with a smile. Thank you all for such a lovely experience when buying my first home!

16 April 2026
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you so much, Victoria, for your lovely review, and for choosing HarperCrewe for such an important milestone! We're so pleased to have delivered a lovely experience from start to finish and we hope you love your new home for many years to come!

Rated 5 out of 5 stars

Brilliant Experience

I recently bought a house on the Hodthorpe development, and I cannot recommend the team here enough. Sarah in the Sales Office has been so supportive throughout the entire buying process, keeping everything moving even when I was tearing my hair out (never about HarperCrewe, I hasten to add!). Every step in the process was clearly set out for me and even after moving day I've continued to feel incredibly well supported and looked after.

As well as being a lovely experience, the house is everything I hoped for. I have been given the opportunity to provide snagging lists at multiple points and struggled to find more than one or two minor items to include. I would definitely buy from HarperCrewe again!

20 March 2026
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Liv, for such a lovely review! We're delighted that we've achieved everything we set out to, so you've had a positive experience during and after your move, and that your new home is everything you hoped for. We're so lucky to have Sarah to facilitate all of this!

Rated 5 out of 5 stars

A refreshing experience

Had a refreshing experience dealing with Lisa at Harper Crewe Cheltenham residential property development

She was extremely friendly and was very thorough, showing us the development site plan, the various housing options there and also guiding us as we looked at a number of show homes

Nothing was too much trouble when dealing with Lisa

Her enthusiasm was so evident aswell which is what you want to see when looking at a new build site

It is also evident that she truly believes in the product and company which she is representing

All so encouraging when looking to buy a new house given it’s a big decision

21 March 2026
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Steve, for your kind and thorough review. Lisa is such a valued member of the team and a wonderful advocate for the quality of our homes - we're so pleased your visit was encouraging and informative.

Rated 5 out of 5 stars

Absolutely amazing service from Sarah

Absolutely amazing service from Sarah at Hodthorpe, she was so helpful and caring all the way through. Her attention to detail with getting you through the sale was impeccable and it has continued after the sale as well. Whenever we have needed any help she has always been there, going to miss her.

2 April 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Sarah will be thrilled with your lovely words! Thank you, Rebecca, for taking the time to leave such a glowing review, Sarah is a wonderful asset to HarperCrewe and represents all our homes and our company stand for. Wishing you all the best in your new HarperCrewe home.

Rated 5 out of 5 stars

Buying our first home felt like a huge…

Buying our first home felt like a huge step, but Harper Crew made the entire journey smooth, transparent, and genuinely enjoyable. From the very first viewing to the day we got our keys, the team were supportive, patient, and incredibly knowledgeable.

Communication was excellent throughout. Every question—big or small—was answered clearly and quickly, and we always felt reassured and well-informed. What really stood out was how personal the service felt. They took the time to understand what we needed as a family and guided us through each stage with confidence and care.

A big thanks to the sales team, Anabelle and Cherlotte.

The whole process was far less stressful than we expected, and that’s entirely down to their professionalism and the way they go above and beyond for their clients. We’re now happily settled in our first home, and we couldn’t be more grateful.

Highly recommend Harper Crew to anyone looking for a trustworthy, friendly, and efficient team to help them find their perfect home.

16 March 2026
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Dileep, for taking the time to write such a positive and detailed review. We take great pride in ensuring that buying a HarperCrewe home is an exciting and enjoyable experience, tailored to each buyer, and Annabelle and Charlotte are crucial members of our team in delivering that. It's wonderful to hear that this was your experience and we wish you and your family every happiness in your new home for many years to come.

Rated 5 out of 5 stars

Exceptional Experience

We went to see a house on the new development at Hodthorpe on December 9th, put an offer in December 10th, offer accepted and we completed on January 30th! The whole experience throughout has been nothing but smooth and friendly.
We were always greeted with a wonderful smile from either Sarah or Phil and they talked us through every single step. We have only had the keys for a week and they are straight on the odd snagging issue we have had so far.

We cant wait to move in here as our forever home.

10 December 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you so much, Jody, for sharing your experience buying your forever home! The expertise, efficiency and friendliness of Sarah and Phil are what makes buying a HarperCrewe home such a special and exciting experience. We're looking forward to welcoming you into your new home and continuing to support you as you settle in.

Rated 5 out of 5 stars

Highly recommend – fantastic experience from start to finish

My partner and I recently purchased our first home at Castlefield Park. After two previous sales of existing homes fell through due to chain issues, we decided to look at new builds, even though we were initially sceptical.

After viewing several developments, HarperCrewe stood out immediately for its build quality and thoughtful design choices. Jonathan and Jacob in the sales office, along with Georgia and Steph, were fantastic throughout and couldn’t have been more helpful in getting us to exchange and completion.

Since moving in, Mark and Ashley have gone above and beyond to make sure we’re happy in our new home. Any snagging issues were minor and everything was resolved very quickly. They’re friendly, approachable, and incredibly responsive. Through our line of work, we know many site managers and can confidently say they are the best we’ve come across.

We highly recommend HarperCrewe and are extremely happy with our new home.

Thank you all.

9 December 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Maddy, for sharing your positive experience. We're thrilled to hear how much you love your new home! Our homes really do speak for themselves, but our wonderful team are what make the whole experience enjoyable and memorable. It's a joy to have been a part of this milestone for you and your partner, and we hope you continue to enjoy your HarperCrewe home for many years to come.

Rated 5 out of 5 stars

I recently purchased my first home with…

I recently purchased my first home with Harper Crewe Creswell, and the experience has been excellent from start to finish.

From the very beginning, Charlotte, Annabel and Sarah in the office made me feel completely at ease. They kept me well informed throughout the build process, communicated updates clearly, and were always happy to answer any questions I had. They took the time to ensure I understood everything and felt comfortable at every stage.

Since moving in, Jay and Andy, the site managers, have been fantastic. They’ve really looked after me, addressing any snags promptly and with great care. Both are approachable, knowledgeable, and always willing to help with any questions.

I couldn’t recommend this team highly enough.

28 January 2026
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Michael, for taking the time to share your positive experience of buying a HarperCrewe new home. Our quality homes speak for themselves, but our dedicated teams are what set us apart. We're so pleased that you've had an excellent experience and hope that you continue to enjoy living in a HarperCrewe home for many years to come.

Rated 5 out of 5 stars

Highly recommend HarperCrewe Creswell

We recently bought our first home with HarperCrewe in Creswell and honestly couldn’t be happier with the experience. We first visited the show home back in August and loved it straight away. From day one, the sales team told us they’d be there to support us throughout the whole process — and they really have been!

We visited several times and had lots of questions. They always made us feel understood, they reassured us and we never felt like it was a bother. We worked with Annabel and Charlotte, and they are both amazing — super helpful, responsive, and always happy to help with anything we needed.

Since we moved, we have also received so much support from the Site Manager, the Assistant Site Manager and their whole team. They have been so patient and they have checked on regular basis (at some point daily!) with us. They have helped sort any issues quickly and they have gone above and beyond to make us feel like we got the perfect house. The whole team has been brilliant and really made us feel supported every step of the way.

We’re so glad we chose HarperCrewe and feel confident knowing the team is always there if we need anything. We couldn’t recommend them enough!

27 January 2026
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Kameliya, for taking the time to write such a positive review. We believe that buying a new home can be simple and enjoyable, despite the misconceptions! It's wonderful to hear that Annabel and Charlotte have made this possible for you. For us, the journey doesn't end once you've got your keys - much like our homes, we like to ensure you feel supported well into the future. Thank you for choosing HarperCrewe!

Rated 5 out of 5 stars

A HarperCrewe House Buying Journey

I've recently moved into my lovely new home here in Higham Ferrers and to say how delighted I am is an understatement. From the first time I met Jess and Georgie I was struck by their knowledge, professionalism and care. I chose this particular home as a result of Jess's ability to match me with a home suited to my needs. However, I experienced a really difficult home selling process, exchange of contracts dates came and went with the seasons and I became desperate, fearing I would not be able to purchase my new home, when in came "the big guns, Steph Kehoe, a force to be reckoned with!" I applaud her for her no-nonsense attitude and tenacity at moving every immovable object and getting me to the finish line, just in time. I moved in just before Christmas and I still can't believe I'm living in such a beautiful home.

I'm now in the hands of HarperCrewe Site Manager Craig who is professional, knowledgeable and a pleasure to communicate with. He and his team are extremely respectful, have and are dealing with my snagging issues efficiently and with care. They even take their shoes off before stepping into my new home....."I'm delighted!"

I would like to thank all of HarperCrewe staff, those I've met and those who I haven't for supporting me on this house buying journey, I appreciate all that you've done.

I would absolutely recommend HarperCrewe for their exceptional well built, beautiful homes and quality of service to their customers.

19 December 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Sandra, for taking the time to write such a positive and genuine review of your HarperCrewe experience. Jess, Georgie, Steph, Craig and the rest of the team really bring forward the value of our quality homes. We're delighted to hear how proud you are of your new home and hope to continue to offer support and comfort for time to come!

Rated 5 out of 5 stars

Highly recommend

Myself and my partner have recently moved into our new HarperCrewe home. Jacob, Jonathan, Steph, and Georgia were all so helpful throughout the entire process. The whole team was knowledgeable and always willing to help. Communication was clear from start to finish, everything was handled promptly, and we are so happy with our new home.

24 December 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you, Katie, for your kind words. Jacob, Jonathon, Steph and Georgia are valuable experts and will be thrilled to have had such a positive impact on this exciting milestone!

Rated 5 out of 5 stars

New Home

It is one of the main reasons I choose my new home it is because of the people in HC, the whole team is great and supportive all the way. They made it super easy.

20 December 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you for taking the time to leave such a positive review. Our amazing team are what make our houses homes, and we hope you love yours for many years to come!

Rated 5 out of 5 stars

Me and my Partner fell in love with the…

Me and my Partner fell in love with the show homes at the Harper Crewe development in Creswell. The sales team are such a lovely and friendly group of people, Charlotte our sales advisor welcomed us from day one. No question is a silly question for her! With us being first time buyers we felt taken care of by Charlotte. She catches up with us about how the buying process is going, how the house is coming along and updates us with photos. I couldn't recommend such a thoughtful and loving sales team with a beautiful development.

28 November 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

We are delighted to have provided such a warm and welcoming experience and we're equally pleased that you love your new home as much as you do! Charlotte's hard work and thoughtfulness is what makes the home buying process so personal. Thank you for your lovely words.

Rated 5 out of 5 stars

Beautiful homes and amazing quality

Beautiful homes and amazing quality. Fantastic to have the option to buy a sustainable and energy efficient home. The sales team at Stoke Orchard are so welcoming and helpful. Lisa was so knowledgeable and supportive of our decision. Great experience with the team.

25 September 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you for your lovely review. Lisa is such a valuable team member and we're always grateful for her knowledge and experience. We believe that sustainability is essential, not optional, and it's fantastic to welcome people who value this into our developments.

Rated 5 out of 5 stars

I was very impressed with the houses…

I was very impressed with the houses and plots in Stoke Orchard. Lisa was very informative and knowledgeable and was able to answer any questions we had.

19 September 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you for your kind feedback - we love to hear people's impressions of our lovely houses! We're pleased to hear your experience with Lisa was positive and informative.

Rated 5 out of 5 stars

Positive

Lisa has been wonderful keeping me updated with the development, highly recommended.

20 September 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you for taking the time to leave a lovely review. Lisa is a wonderful asset to our team and we're so pleased you're excited about the development!

Rated 5 out of 5 stars

Excellent service from the sales team at Harlington

Excellent service from the sales team at Harper Crewe's site in Harlington. I am looking to buy a house to move closer to family, and they were very helpful in reassuring me about the area and it's amenities.
A special thank you to Loren and Georgia, who were both friendly, patient, and helpful without being pushy. Harper Crewe's site will be a lovely development, their houses are finished to a high standard, and I highly recommend them for their great customer service.

16 August 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you so much for your kind words and thoughtful review. We’re delighted to hear that your experience at our Harlington development was a positive one, and that Loren and Georgia were able to provide the support and reassurance you needed.

It's wonderful to know that you felt welcomed and informed, and we’re especially pleased that our homes and the surrounding area made a great impression. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Fantastic Experience Buying Our New Home in Higham Ferrers with Harper Crewe…

We first enquired with Harper Crewe back in November 2024, and from that moment the experience has been excellent. Jess (Sales Consultant) was incredibly helpful from the outset, clearly explaining the buying process as well as the available upgrade options. She is clearly very experienced, and her knowledge and friendly approach really put us at ease.

The standard specification is very high, and the upgrade options offered are stylish and in genuinely good taste. It made choosing finishes and enhancements an enjoyable part of the process.

On site, Chris (Site Manager) and Craig (Assistant Site Manager) have both been brilliant — attentive, approachable, and committed to delivering a home finished to a very high standard. Chris kindly walked us around the site during the build process, which was fantastic given that we had agreed to buy the house off plan. Craig’s handover was especially clear and helpful, taking the time to talk us through how the house works, including the high-spec air source heat pump heating system and other appliances.

We moved in at the end of July and were absolutely delighted with our new home. The aftercare over the past month has also been impressive, with the team still stopping by to check in, make sure everything is going well, and answer any questions we may have.

Working in the construction industry myself, I know the challenges of building new homes to this level of quality. I couldn’t recommend Harper Crewe at Higham Ferrers enough to anyone looking to purchase a new home.

21 August 2025
HarperCrewe logo

Reply from HarperCrewe

Thank you so much for taking the time to share such a thoughtful and detailed review. We're absolutely delighted to hear that your experience with Harper Crewe from your initial enquiry through to moving in and beyond has been so positive.

Jess, Chris, and Craig will be especially pleased to read your kind words. We’re proud to have a team that not only brings experience and professionalism to every step of the journey, but also genuinely cares about delivering the best possible outcome for our homeowners.

Wishing you many happy years in your new home at Higham Ferrers, and thank you again for the recommendation.

Rated 5 out of 5 stars

Would highly recommend

The whole process has been easy, straight forward and we have felt supported throughout. Attention to detail is brilliant and our new house is stunning. We can’t thank Annabel, Sarah and Scott enough. Nothing was too much and no question was silly. Would highly recommend. We visited a couple of new build developments before settling on HarperCrewe. The house finish is beautiful, but also the feel we got when we walked into the sales office was not met elsewhere. Thank you.

1 August 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you so much for your lovely feedback! We're thrilled to hear that the process was smooth and that you felt supported throughout. Annabel, Sarah, and Scott will be delighted with your kind words.

It’s great to know the quality of the home and the welcoming feel of our sales office stood out to you. We’re so pleased you chose HarperCrewe and wish you every happiness in your beautiful new home!

Rated 5 out of 5 stars

Fantastic all Round service

From our initial discussions and viewings of the house on different occasions with Annabel, Sarah and Scott all I can say is that they have been brilliant with excellent customer service. Their attention to detail and helpfulness throughout the whole process was second to none.
We are really happy with our purchase and would recommend to anyone

1 June 2025
Unprompted review
HarperCrewe logo

Reply from HarperCrewe

Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with Annabel, Sarah, and Scott. Providing exceptional service and support throughout the buying process is something we take great pride in, so it’s wonderful to know that this made a difference for you.

We're thrilled that you're happy with your new home and truly appreciate your recommendation. Wishing you all the best as you settle in!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look