keithmichaels plc Reviews 

2,107
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more


Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,107)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, Gary Hamilton grasped really quickly my circumstances and sorted out car insurance for me. I take pleasure in recommending him and the company for your requirements.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST EVER!

We honestly could not have asked for better service. Mark was exceptional from start to finish — despite all the back and forth, he never once gave up on us and truly went above and beyond every step of the way. Nothing ever felt like too much trouble, and his patience, dedication, and support were incredible throughout the entire process.

Carrie then took over during the final stages and was equally kind, considerate, professional, and helpful. We know we were far from the easiest clients, and many people may have lost patience with us, but both of them continued to do absolutely everything they could to help us reach the outcome we needed.

We are so grateful for all their hard work and cannot recommend them highly enough. Truly outstanding service from an amazing team. These guys have made a true difference and helped given me the chance and break I needed. I will be forever grateful to this company.

Many Thanks,

Sam.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of fifteen minutes of my time

Absolute waste of time
Completed questionnaire online for my BMW m4, “we are that busy at the moment we are unable to quote but will endeavour to get back to you later?????
Talk as bout blowing smoke in your own backside !!!
Pathetic
Four weeks waiting, no quote.
Went with admiral £680 per annum, no messing

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Keith Michaels-Subaru specialist insurance brokers.

KM, specialised brokers for Subaru owners, especially for the rarer models. In my case a Type 25. I've dealt with KM and Jeremy for a number of years now, having owned UK, and import Subaru's.
In my experience Jeremy has always been extremely helpful, knowledgeable when discussing model types and understanding to your requirements.
As a broker there is a premium to pay but I have always found their renewal price to be competitive with the market place.
I annually research the web for prices, but in the case of my T25 , not only is it never listed and usually painful asking for every single mod, I have always retuned and renewed via Jeremy.
I highly recommend Keith Michaels and in particular Jeremy through my own personal experience.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Gone electronic

Good to see the process being electronic instead of screeds of paper.
Also thanks for a more favorable premium - appreciated.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Carrie exceptional service.

Carrie, has been amazing she has helped me out securing insurance after I couldn't get insurance anywhere else or for a reasonable price. She listened to my problem and budget and came back within a couple of hours with the perfect quote for my situation. I couldn't recommend this business and Carrie enough. Thank you again.

30 April 2026
Unprompted review

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