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keithmichaels plc Reviews 

2,107
•
TrustScore 5 out of 5

4.9

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more

Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,107)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

false promises made on website

followng a google search for ,samplle questions from the speed awareness course' - your site cam up first in the list promising questions and answers Sure, it gave a few (6 maybe?) sample and fairly obvious questions then it says specimen answers are below THEY ARE NOT THIS IS A CON TO GET PEOPLE TO OPEN YOUR SITE SO THEY READ YOUR ADS - PRESUMABLY YOU ARE PAID FOR ADS - CON. Shame on you.

5 July 2026
Unprompted review
keithmichaels plc logo

Reply from keithmichaels plc

Hell Mrs Waynock

I'm sorry to found our page via a Google Search - I can only imagine this happened as you typed in near enough the wording on this webpage. This was written as an information piece for customers of ours and is to show the sorts of questions people may be asked on these courses. It's not our intension to give the answers as it's not our place to do that (and is no doubt illegal). The answers refer to the FAQa section and they are there to help people who want to know how these courses can affect their vehicle insurance.

We are a small specialist motor insurance brokerage and we use our website to give information where needed, and to be as helpful as possible. We certainly do not have any adverts on the site and have no desire whatsoever to make money from paid adverts.

Our website is there to provide information to existing and potential new customers, and clearly the use of the word con is upsetting to us, especially as we have been providing specialist insurance for nearly 40 years.

Regards, Jason Robery (Director).

Rated 5 out of 5 stars

Excellent service

It was a joy to speak to a knowledge individual who clearly had extensive experience in the specific area of insurance I was looking for. Gary Hamilton was friendly, professional, good humoured and great to talk to. My quote was good value and I am looking forward to working with them.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Amazing company!. I've been with Keith Michael's for many years now and they are the best. Gary moulson really knows he's stuff and will look after you !.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and price

My car insurance was due for renewal and a friend of mine told me about Keith Michaels who specialise in modified cars so I gave them a ring. Got an excellent quote from Gary so took it. Start to finish was about 10mins on the phone to get my insurance sorted. Fully comp and all mods declared at a great price. Will definitely let others know who need modified car insurance.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Gary Hamilton went the extra mile…

Gary Hamilton went the extra mile answering my request on a Saturday evening, dealing capably with my queries and providing me with all the documentation necessary early this morning. So I rate the service excellent, the price reasonable, similar to what we pay for our car insurance in Spain. I would recommend this company to other expats in my situation.

2 June 2026
Unprompted review

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