keithmichaels plc Reviews 

2,106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more


Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,106)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Fraser today…

Great service from Fraser today in relation to my Japanese import car. I've spent 2 days speaking to other insurance brokers and companies who have wasted my time with po
or product knowledge or inexperience about insuring imports. I wish I had spoken to Fraser in the first instance - highly recommended and competitive pricing.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with the speed of…

Very impressed with the speed of dealing with Jeremy at Keith Michaels. Being specialist they're genuinely interested in your reasons for purchase and your driving capabilities. This makes them practical and competitive. I will be using them again in the future no doubt.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Been my vehicles insurance provider…

Been my vehicles insurance provider since I started driving way back in 1988, so 38 years already.
Always a great and reliable advice, the team are most helpful and always find the best deals. I wouldnt go anywhere else.
Highly recommended.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Gary is very approachable and professional.

Gary Hamilton is very approachable and professional. His approach to customer service is excellent and makes our life a lot easier by helping with the smallest detail. Very much appreciated as coming from Australia the processes are a little different than the uk. Many thanks Gary.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The company is superb have been with…

The company is superb have been with them over ten years. Big thank you to especially mark bullock. Friendly helpful went out of his way to solve all my needs. Amazing man stopped me panicking and helped. Amazing. Big thank you. Amazing service. Highly recommend. Treat you like family. Thank you

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Fraser top man.

As always Fraser made my transaction stress and trouble free great service from this guy, this company is a pleasure to doo business with I would recommend there service to everyone.

7 April 2026
Unprompted review

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