JUST EAT Ireland Reviews 

2,122
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 262 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced missing orders, where food was marked as delivered by drivers but never actually arrived at the correct address. People also struggled to obtain refunds for these missing items and described customer support interactions as completely unhelpful or even rude. Some people were satisfied with the service, pointing out that placing orders is simple and regular deliveries are frequently prompt. These consumers appreciated the wide selection of available restaurants along with fast and efficient delivery times when ordering from reliable places. Reviewers also noted that problems were sometimes resolved quickly and smoothly by specific establishments.

What people talk about most

Delivery service

Clients share negative opinions on delivery service, frequently reporting that orders never arrive even... See more

Order

Consumers find order to be negative, frequently highlighting missing items, incorrect deliveries, and long... See more

Customer service

People report negative experiences with customer service, highlighting frustration when dealing with... See more

Service

Customers consistently note negative experiences with service, expressing widespread dissatisfaction and... See more

Refund

Reviewers mention negative feedback about refund policies, frequently reporting that customer service refuses... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Just eat used to be a great company at "FIRST".I used to use them twice a week or more for over a 10 year period!! But once they started with this service charge for customers was a bad move on... See more


Company details

  1. Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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2.7

All reviews

(2,122)

246 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with service

Excellent website. I order from the same places due to being a little remote. I would love an expansion on providers but for the purpose of this review, I never have a problem with an order. Excellent service.

20 July 2026
Rated 1 out of 5 stars

Disgraceful response from Just Eat.

Disgraceful response from Just Eat.
I ordered over €50 worth of food from Supermac's Maynooth. It arrived fairly quickly, but it was stone cold. I tried reheating it, but it just turned soggy and was completely unenjoyable, so most of it ended up in the bin.
I contacted Just Eat to raise the issue, and their solution was to credit my account with just €9.00. On a €50+ order, that's simply not an acceptable resolution.
Needless to say, I'll be ordering directly from restaurants in future rather than using Just Eat.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

They got my order wrong and and basically called me a liar

I ordered a burrito bowl from Boojum on Just Eat, and they got my order wrong. I told them right away (less than 5 mins after getting my order) and I got put on to Just Eat Customer Service. Instead of them admitting the order was wrong and receiving any form of compensation, or even an apology, they instead chose to call me a liar (even though I had proof) and said I had been making several 'recent claims', so they could not do anything for me. Meanwhile, I have not ordered anything recently from Just Eat or ever made a claim of any sort before?? Will not be using Just Eat again, what a joke.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for food,waiting for…

Ordered and paid for food,waiting for delivery at address given.Got notification saying delivery done but never received delivery.Rang customer service she kept saying unfortunately you gave wrong address but I didn’t,then she told me driver was a block away but I told her he wasn’t.eventually after a lot of hassle on the phone she said I would get a refund but could take up to 7 days. A total farce and customer rep was a blatant liar.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

No help

If there is an issue with an order, good luck getting the help especially with McDonald's orders, otherwise their great charging their service fee.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service is terrible

Customer Service is terrible, very un helpful was told to complain if the food comes and is cold , noone came . called up and the attitude on the customer service support rep and could not even deal with the compliant , told that they can refund 7 days and still no food , no chance to re order and then the driver said he was there i was outside the door while he was telling me this , this is the same driver that smokes weed driving around and eating the food , I have seen this across alot of the drivers . I think this whole thing is a scam and would never use this service again . 4 out of the last 6 orders this has happended and the way i was spoken to is shocking.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

They adopted the same model as…

They adopted the same model as Deliveroo—with rock-bottom delivery fees and a system that doesn't allow drivers to decline orders. I hope that when the next major crisis hits, both they and Deliveroo go out of business!

2 July 2026
Unprompted review

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