Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... See more
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I bought a Rotorazer Garden Multi Tool Pro i saw it on QVC and it was from JML because it was cordless, mower, trimmer,and edger and the price was right for me. I got my Son to try it out for me and w... See more
I bought 2 of the new Go Vac Pro's on a very good offer, however, when the package arrived I received 2 Vat Pac Go's! I called immediately, they apologised and sent me the correct items straight away.... See more
My last purchase was two chirping birds for my cats, they both love them. I have also purchased an insect zapper so far I have zapped no insects. Delivery has been good.
Company details
- Home Goods Store
- also in
- Appliance Store
- Cosmetics Store
- Fitness Equipment Store
- Gift Shop
- Kitchen Supply Store
About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.
Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
4.1
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Always a positive experience!
Always a positive experience!
It’s easy to order, there is always a great choice of items.
The products are always good and exactly as advertised, delivery is always prompt and JML keep you informed right up until the parcel is delivered.
9 September 2026
Unprompted review
Reply from JML
Thank you for your lovely comments and continued support.
order from the company was ok but the…
order from the company was ok but the delivery was so slow
8 September 2026
Unprompted review
Reply from JML
Thank you so much for taking the time to share your experience with us.
I am sharing your feedback with the team,
Excellent quick service …
Excellent quick service on time and delivered by local postman. I am very happy with the quality of glasses and also pleased to get a free pair of glass. Definitely would recommend your company and products. Well done 👏 and many thanks.
27 August 2026
Unprompted review
Reply from JML
Thank you for sharing your 5-Star experience with us
Great service!!!
7 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
I changed my address because I moved
I changed my address because I moved, then placed an order for the confirmation to show old address, straight away I called customer service, the woman I spoke to was so RUDE she said it was my fault for not checking.
I tried to explain what happened.
She stupidly said well when it gets delivered you can tell them you don’t want it and send it back …
How thick, she said oh yes you won’t be there.
In the past I have ordered so much from JML NEVER AGAIN.
SUPPOSED TO BE A VALUED CUSTOMER.
28 August 2026
Unprompted review
Reply from JML
Thank you so much for taking the time to share your experience with us.
I am sharing your feedback with the team, and we will ensure to make the necessary changes
Well I ordered something that I thought…
Well I ordered something that I thought would be good as a gift. To my amazement it was on a sale price, it was delivered in a good time, I’m am sure it will be
perfect for the person I’m giving it too, thank you JML.
1 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
Very easy to use Web and fast delivery…
Very easy to use Web and fast delivery service good quality Food Sealer Rolls bags thsnk you will shop again 😋
27 August 2026
Unprompted review
Reply from JML
Thank you for your lovely comments and continued support
Totally useless
Totally useless, buy a fly swatter instead. Your welcome
1 September 2026
Unprompted review
Reply from JML
Thank you for taking your time to leave feedback for us as we really appreciate every customer to help grow our business.
Delivery good.
Delivery good.
Product ok, but could do with off switch when connected to hosepipe. Has to be turned off at tap which is remote from work being done.
4 September 2026
Unprompted review
Reply from JML
Thank you so much for taking the time to share your experience with us.
Shame on you JML working with Froguul to scam customers
JML working with Froguul to scam vulnerable customers.
Misleading £29.99 monthly subscription added without clear consent.
I feel compelled to warn others about my experience with JML and subsequently Froogul.
What appears to be a normal purchase can quickly turn into an unexpected monthly subscription, and I believe the process is far from transparent.
My 62-year-old mother bought a product through
JML and believed she was simply completing a one-off purchase. At no point did she knowingly agree to join a subscription service or re-enter her payment details.
However, her card information was apparently transterred to Froogul during the checkout process, and they began charging £29.99 every month. Before we noticed, they had taken two monthly payments, totalling £59.98. We only spotted this because I help her with her banking and pointed the transaction out to her because it looked odd.
The subscription appears to rely on customers overlooking small print or not fully realising what they are agreeing to during checkout. In our case, my mother genuinely believed she was only paying for the item she intended to buy. JML did not mention once in the telephone call about a separate product offer or the company Froguul.
If you or your parents (elderly especially) shop with JML, check their bank statements for them to make sure the same isn’t happening to them. Just take a look over at Froguul reviews on here and you will see review after review after review saying the exact same thing!
Fraud at its finest. Shame on you JML.
3 September 2026
Unprompted review
Reply from JML
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0808 281 4760
Hand held pressure washer
Delivered as informed, pressure washer does a great job with excellent water pressure considering size. Recommended.
27 August 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
Service was brilliant no hassle
Service was brilliant no hassle, product was here very quickly. Effortless front start to finish.
26 August 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us
Great experience after being let down by another company!
Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a HUGE relief as another company had quoted a 6 month wait to complete the work (after we had to pay them a fee to inspect the issue). The final bill also came in SIGNIFICANTLY cheaper than the other company. We are so relieved to have the roof fixed so quickly and in only one visit. Josh & Jake, thank you so much! We have nothing but good things to say about JML as previous customers from the plumbing side can confirm their roofing branch is just as great.
2 September 2026
Unprompted review
Bought the double zapper
Bought the double zapper, absolutely useless. Customer service ignore you when trying to organise returns and don’t let you leave a review on the product page. Terrible company and product
20 July 2026
Unprompted review
Reply from JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
Avoid this company
Avoid this company. Purchased sunglasses and paid for postage. Definitely not as advertised Everythingsbout the advert was misleading and smaller than advert. When I requested a return and refund was advised to return at my own cost and via Royal Mail 2nd class and I was told in the post office this woud be £4.85. Don't waste your time. RN RMA183656....
1 September 2026
Unprompted review
Reply from JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
Didn’t know if these glasses would be…
Didn’t know if these glasses would be any benefit but tried them out yesterday as it was sunny and I was really Pleased with them.There was a lot less glare from the sun reflecting off other cars and made driving a lot better.Well worth the money.
1 September 2026
Unprompted review
Reply from JML
Thank you so much for taking the time to share your experience with us
PolaOptics HD…
I bought a pair of PolaOptics HD bifocal sunglasses from this company and they are truly brilliant I really cannot believe how good they are the company itself delivered their goods in good time and in good condition and I'm very pleased all round.
24 August 2026
Unprompted review
Reply from JML
Thank you for your lovely comments and continued support. We will make sure these are passed on to the whole team!
Easy ordering
Easy ordering, I love the shower mat ( 2nd one ) and prompt delivery
21 August 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
Liked the product at a good price.
Liked the product at a good price.
Delivery pretty quick.
Don't like paying delivery fee. Would rather that was factored into the price to cover it up.
27 August 2026
Unprompted review
Reply from JML
Thank you for leaving us a review.
Rubbish
Double zapper I purchased was returned as the only thing it caught was a layer of dust. Also had to pay for the shipping which I begrudge.
1 September 2026
Unprompted review
Reply from JML
Thank you for your review regarding the Double Zapper.
For flying insects, we recommend hanging the unit approximately 4 to 6 feet above the floor. You may also find it helpful to bait the trap, as this can improve its effectiveness. While not all types of flies are attracted to UV light, many are attracted to strong smells. Placing a small piece of banana skin near or in the unit may encourage flies into the trap, allowing them to be zapped.
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