Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... See more
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I bought a Rotorazer Garden Multi Tool Pro i saw it on QVC and it was from JML because it was cordless, mower, trimmer,and edger and the price was right for me. I got my Son to try it out for me and w... See more
I bought 2 of the new Go Vac Pro's on a very good offer, however, when the package arrived I received 2 Vat Pac Go's! I called immediately, they apologised and sent me the correct items straight away.... See more
My last purchase was two chirping birds for my cats, they both love them. I have also purchased an insect zapper so far I have zapped no insects. Delivery has been good.
Company details
- Home Goods Store
- also in
- Appliance Store
- Cosmetics Store
- Fitness Equipment Store
- Gift Shop
- Kitchen Supply Store
About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.
Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
4.1
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service very quick delivery
Amazing service very quick delivery
Very happy
11 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5-Star experience with us.
We really appreciate your feedback. and will be sure to share it with the team.
This Shower Mat is a superb product and…
This Shower Mat is a superb product and I believe ordering direct from you ensures the quality.
14 September 2026
Unprompted review
Reply from JML
Thank you so much for the review. We are very happy to hear you have had a pleasant experience shopping with us.
Smart Sconce light
Received my Smart Sconce light on 8th sept 2026 --- everything works fine and the only gripe I have is that I was sent a CHROME light instead of a BLACK light.
8 September 2026
Unprompted review
Reply from JML
Thank you for your review, We are sorry you received the wrong colour item. Please call us on freephone 0800 031 9020 to rectify the issue.
It was quick and easy to order
It was quick and easy to order; they came by post swiftly and is now all working well.
12 September 2026
Unprompted review
Reply from JML
Thank you so much for taking the time for leaving us this review,
If I could have put zero stars I would…
If I could have put zero stars I would have this product is terrible I watch the advert and I really wanted one because it looked fantastic every man had a perfectly shaved head and face truly this shaver is pathetic and the adverts should be taken off for legal reasons as it is total lie the sheaver cannot put anything it pulls hairs out it hurts leaves massive chucks of hair everywhere it is pathetic and for 50 pound you that this company is ripping people off please head my words do not buy this ever.i going to report them trading standards
12 September 2026
Unprompted review
Reply from JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
I purchased 4 zappers
I purchased 4 zappers, they did not work. I returned them as requested. Then had to chase my refund after approx. 6 weeks. Was told all good just not processed the payment. Lady just processed it, on the call and said it will be with 24/48 hours. It has now been 5 days, still no refund payment. Stay away from JML. Not easy to do business with.
13 September 2026
Unprompted review
Reply from JML
Thank you for your Trustpilot review, after having reading this, I am sorry to hear of the experience you have had with your recent order.
Customer satisfaction is our primary concern and we spend a great amount of time working with our teams to ensure that we are providing the service which our customers expect and deserve.
Excellent value for money
Excellent value for money. Ordering by phone wss easy.Delivery was on time and package was well wrapped
13 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5-Star experience with us.
We really appreciate your feedback. and will be sure to share it with the team.
Swivel Sweeper
I ordered a Swivel Sweeper which had mixed reviews and am very pleased with it. The charge lasts a long time and the whole unit is a lot stronger than I thought it would be. Just remember to keep emptying it. Delivery was also very good 👍
7 September 2026
Unprompted review
Reply from JML
Thank you so much for the review. We are very happy to hear you have had a pleasant experience shopping with us.
I bought the vroom power sweeper and…
I bought the vroom power sweeper and the zapella bug zapper first the zappers charging wire didn’t work then the sweeper isn’t that great on carpet and on floor leaves a lot still lying on floor contacted Jim bur they never answered me
4 September 2026
Unprompted review
Reply from JML
Thank you for your review, We are sorry this product did not meet your expectations, I am sharing your feedback with the team. All our products come with a 30 day money back guarantee, please call us on freephone 0800 031 9020 to arrange this.
I love the sunglasses they're best I've…
I love the sunglasses they're best I've ever had. My partner tried mines and wanted a pair so have now ordered another pair. They're great. Good price and great service .
7 September 2026
Unprompted review
Reply from JML
Thank you for your lovely comments and continued support
Reply from JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Reply from JML
Thank you very much for your review! So glad to hear you are happy with your purchase. We will pass on your comments to our team, so they are aware of your lovely feedback.
I have bought several items from JML on…
I have bought several items from JML on a three for two offer on delivery there were only two, a quick phone call to customer services problem dealt with third item delivered a couple of days later. The young lady I spoke with was both efficient and polite, I'm rating customer service 10/10.
4 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5-Star experience with us.
We really appreciate your feedback. and will be sure to share it with the team.
Shower Mats.
They were very efficient and quick with the service, easy to access website, overall a very positive experience.
7 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Good service and friendly staff and…
Good service and friendly staff and quick delivery
29 August 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Good product and as described.
8 September 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Item arrived early and works really…
Item arrived early and works really well. Quality product
10 September 2026
Unprompted review
Reply from JML
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with JML.
Ordered the sunglasses
Ordered the sunglasses.
Delivered very quickly and are fantastic.
1 September 2026
Unprompted review
Reply from JML
Thank you for your lovely comments and continued support.
Item was described in detail with video…
Item was described in detail with video provided. Ordering was easy and payment method provided was efficient.
Item arrived within a reasonable time frame and was well packaged.
An excellent shopping experience.
30 August 2026
Unprompted review
Reply from JML
Thank you for sharing your 5 stars with us.
Always a positive experience!
Always a positive experience!
It’s easy to order, there is always a great choice of items.
The products are always good and exactly as advertised, delivery is always prompt and JML keep you informed right up until the parcel is delivered.
9 September 2026
Unprompted review
Reply from JML
Thank you for your lovely comments and continued support.
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