Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The office in Östersund, Sweden
The office in Östersund, Jämtland, Sweden helped us very quickly, with care and extremely professional! Lovely and very customer-oriented help and I am super impressed!
25 June 2025
Reply from Jetpak Group AB
Hi Therese,
We are so happy to hear that our team in Östersund provided you with such excellent and attentive service. We appreciate you taking the time to share your super impression with us! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Kristoffer made the entire process…
Kristoffer made the entire process simple, straightforward and reasuuring that the packages would arrive on time as promised. After an initial challenge that was through no fault of Jetpack they managed to move to plan B very quickly and deliver our packages to our very grateful customers.
25 June 2025
Reply from Jetpak Group AB
Hi Paul,
We're happy the process was simple and reassuring, and that packages arrived on time. We appreciate your recognition of our quick shift to plan B and delivery to your customers. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Easy booking and delivery on time
24 June 2025
Reply from Jetpak Group AB
Hi Jørgen,
We're happy to hear that the booking process was easy and that your delivery arrived on time! Thank you for your positive feedback. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
You are always professional
You are always professional, service minded and you are good at informing me:-)
20 June 2025
Reply from Jetpak Group AB
Hi Siv,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team's professionalism and informative approach resonated well with you. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Problem with deliver
I get a mail that my delivry should be at airport latest 1405 and I came to airport at that time, try to ask around were to pick up my packet nobody could give me and answere. Then I get a lot of answere so was not correct. I was going and calling around 1hour before I get my packet
19 June 2025
Reply from Jetpak Group AB
Hi Magne,
We sincerely apologize for the inconvenience you experienced and thank you for your feedback regarding the collection of your luggage at Tromsø Airport.
The delay was due to a handling error at the airport, which unfortunately caused a longer wait time for the retrieval of your suitcase. We fully understand your frustration, and please be assured that we are continuously working to improve our procedures to prevent such issues from occurring in the future.
Thank you for your patience and understanding.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Fillip,
We're happy to hear that you find our services fast, reliable, and well-priced. Thank you for taking the time to share your positive experience with us! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Habasit,
We're happy to hear that your experience was fast and as expected. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
Rasmus // Jetpak
It's a joy to work with Jetpak
The staff at Jetpak is always helpful and efficient.
they are really a joy to work with.
Also. I love the system they have, where I always receive a POD in the minute my shipment has been delivered
17 June 2025
Reply from Jetpak Group AB
Hi Annette,
We're happy to hear that our staff is helpful and efficient. It's great you find them a joy to work with. We're also glad you love our prompt POD system. Thank you for your positive feedback! And thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
You was exact in time
You have a good understanding service for the customer
And you was in time in no time Thanks alot
16 June 2025
Reply from Jetpak Group AB
Hi Thomas,
We're happy to hear that you had a positive experience with our customer service and promptness. We appreciate you taking the time to leave us your feedback. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Very quick delivery but quite expensive
13 June 2025
Reply from Jetpak Group AB
Hi Ginette,
We appreciate your feedback and are glad the delivery was quick. We are always trying to improve our prices to ensure better value for our customers. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Very good service.
11 June 2025
Reply from Jetpak Group AB
Hi Tor,
We're happy to hear that you had such a positive experience with our service! Thank you for taking the time to share your feedback; we appreciate it.
Kind regards
Rasmus // Jetpak
Effective & quick & trustful
11 June 2025
Reply from Jetpak Group AB
Hi Louise,
We're happy to hear that you had such a positive experience with our service! Thank you for taking the time to share your feedback; we appreciate it.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Jostein,
We're happy to hear that you found our customer service helpful and responsive. We appreciate you taking the time to share your positive experience!
Kind regards
Rasmus // Jetpak
Exceptional and Reliable Service
We had an extremely urgent shipment with very little time to spare. Everything went smoothly – the service desk was exceptionally helpful, and we always received a prompt response without any delay.
11 June 2025
Reply from Jetpak Group AB
Hi Emilia,
We're happy to hear that your urgent shipment went smoothly! We appreciate your positive feedback regarding our service desk's helpfulness and prompt responses. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Karin,
We're happy to hear that you had such a positive experience with our service! Thank you for taking the time to share your feedback; we appreciate it.
Kind regards
Rasmus // Jetpak
Very helpfull and professional
Very helpfull, polite and professional people. Helped us with a problem we ran into, and solved the problem without hesitation, on point, without anything going wrong.
6 June 2025
Reply from Jetpak Group AB
Hi Kenneth,
We're happy to hear that our team was helpful, polite, and professional. We appreciate you sharing your positive experience and are glad we could resolve the issue efficiently for you. Thank you for your feedback!
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Ralph,
We're happy to hear that you were satisfied with our fast delivery service. Thank you for sharing your positive experience with us!
Kind regards
Rasmus // Jetpak
Delivered all the way fast
3 June 2025
Reply from Jetpak Group AB
Hi Trond,
We're happy to hear that your delivery was fast! Thank you for your positive feedback; we appreciate it a lot.
Kind regards
Rasmus // Jetpak
The package was not delivered as…
The package was not delivered as promissed. Delivered on Monday instead of Friday.
2 June 2025
Reply from Jetpak Group AB
Dear Tore,
Thank you for your feedback.
We sincerely apologize for the delay on your shipment. Unfortunately, the delay was caused by an error on the part of our supplier.
We understand that this may have caused inconvenience, and we apologize for the delay.
Frank / Jetpak
Reply from Jetpak Group AB
Hi Christian,
We appreciate you taking the time to share your positive experience! We're so glad our service met your expectations and was helpful. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
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