Jet2holidays 

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Rated 5 out of 5 stars

Flights on time,easy check in online outward bound ,easy bag drop off ,hotel was lovely and staff friendly and attentive,more restaurants needed onsite and surrounding area though ,free sun lounger... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 5 out of 5 stars

Had a great time at Beatriz Matagorda. Jet 2 amazing rep Janine guided us through medical emergency. Stayed in touch. Hotel staff extremely helpful. Room cleaned every day,food good, pool heated, plen... See more

Rated 5 out of 5 stars

Our first holiday with Jet2 and we were really impressed. The app is brilliant and kept us informed about everything very well. Staff at the airport were friendly and helpful, flights were good and al... See more

Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

You should know

All reviews

(474,874)

84,649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Tour Company, great app

Our first holiday with Jet2 and we were really impressed. The app is brilliant and kept us informed about everything very well. Staff at the airport were friendly and helpful, flights were good and all staff we met had a strong customer service ethos. We stayed at the Barcelo Corralejo Bay in Fuerteventura and loved the hotel, excellent food, pool and friendly staff. We would definitely book with Jet2holidays again, great experience.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

We came here to get married and this…



We came here to get married and this was part of our honeymoon. Whilst our wedding day was perfect, the hotel and manager have ruined our whole stay.

Upon arrival we opened the door to a strong smelling, mouldy, damp, wet room. Black mould everywhere, glass under both beds, toilet that never stops flushing, shower that squirts every direction but down so floods the bathroom and the cubical itself was blocked so fills up and floods. The walls are crumbling, the lights flicker and the patio walls are broken so sharp and dangerous.
I complained to the man on reception immediatley who asked us to come back the next morning at 9 for a room change but warned us all rooms are mouldy.
I went to reception at 9am to be told the managers not in till 5pm and come back then. This carried on for 3 days until i was told the only day we can change rooms was thursday 18th my wedding day so not possible. I asked them 4 times to clean the glass as my little boys feet kept getting cut. The cleaners came in numerous times but only to change the beds and refused an actual clean. Day 10 after asking for a vaccuum myself did the glass get cleaned by a very rude aggressive manager.
Iv chased daily for a room change, glasa cleaned etc and been fobbed off. Im disgusted we paid almost £8k for this dirty horrible hotel, not to mention no response from jet2 rep, pizza every night, cleaners demanding they come in at 8am waking us every morn, ants swarming the rooms, this is only part of my complaint.
My whole honeymoon has been ruined and no one is willing to help. If i could of got a flight home i would.
Jet2 havent been any help regarding this. We was passed back and forth. No response and the webform keeps telling me theres no record of booking

14 June 2026
Unprompted review
Jet2holidays logo

Reply from Jet2holidays

Hi Gemma,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Excellent property

Excellent location, beautiful tranquil surroundings at the property and 5* staff.
My favourite place to be Galdana gardens in Cala Galdana *****

27 June 2026
Rated 5 out of 5 stars

Excellent

Everything about holiday was spot on. Hotel, all staff, Jet2 reps, everything was great. Never seem to have any problems with Jet2 holidays and always enjoy. Thanks

21 June 2026
Rated 3 out of 5 stars

Late flights

Hotel was fantastic, location superb, flights a nightmare. Flights delayed outbound and return, the latter being subject to a runway park-up of nearly 90 minutes with ridiculous excuse of 'it's a busy day in the sky'. Really? Jet2 wasn't aware of this when they sold the flight - that they didn't know it would be busy in June? Pull the other one.

16 June 2026
Jet2holidays logo

Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 4 out of 5 stars

Everything went very well

Everything went very well, flights were on time and the transfer to the hotel was slightly delayed but this was an issue with baggage collection from a family. The hotel was great, the all inclusive drinks package was adequate even if the choice was quite limited.

21 June 2026
Rated 4 out of 5 stars

Nice hotel with good location.

The hotel was very nice, all staff were polite and friendly. W had a pool view suite on the third floor which was excellent except the shower in our bathroom was over the bath which was a bit difficult for my wife who is not very tall.
The only other negative was was food. Breakfast was usually pretty good , but lunch at the pool bar was generally luke warm unless you got there as it opened at 1pm.
Dinner in the main restuarant was also a bit hit and miss again. Some nights we had a steaming hot plate of food and others it was almost cold.

12 June 2026
Rated 5 out of 5 stars

Stunning views over Sivota bay area, and complete privacy

Having been to Lefkada before we knew Sivota to be a stunning small harbour with great restaurants. This tiny 1 bed villa (Yasemi) with a totally secluded pool area was perfect. Small kitchen area in a bed/sitting room space but good facilities. Coffee machines, kettle, toaster and large fridge freezer, cooker with oven and a microwave - so we had everything.
A very large pool terrace and also a large balcony - both catching the early morning sunshine. So a swim before breakfast was wonderful and breakfast on the balcony - sheer bliss!
The villa is arranged through Vintage Travel - who are simply the best villa company of all (and we've tried many!)
Shops and bars etc are a 5 minute drive away along a narrow and windy road with builders' traffic - so go cautiously. The hosts were lovely and the pool man came twice a week.

27 June 2026
Rated 5 out of 5 stars

Another great holiday at the Kanali…

Another great holiday at the Kanali View Hotel in Sidari, Corfu through Jet2.com. I find Jet2 so easy to book with and from the booking and going on holiday everything is so easy through the Jet2 app. Really love the twilight drop off they do, so you can drop your bags of the night before and then next morning just go straight to security. All jet2 staff from flight to hotel and returning were 1st class. Would not fly with any other airline

27 June 2026
Rated 5 out of 5 stars

Plenty to do in oludeniz

We have been few times now and there is always something to see and do . Its not a big place but there is something for everyone. Lovely restaurants, gift shops , entertainment and some secluded beaches. Also the sky diving and cable cars .

11 June 2026

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