J E James Cycles Reviews 

Fair price - but always excellent customer service and prompt delivery

Ordered a bike on Saturday, arrived Thursday. Super quick delivery time.
Got a great deal on the bike too. Great communication throughout the process

Thank you, can’t wait to get out on the bike.

Rob.

Superb service and advice from the Sheffield team following an unfortunate incident with an e-bike. Thorough crash assesment and minor repairs undertaken for a modest amount for labour and parts. Worth the 80mile return trip to deal with decent honest folk (and their dog!)

bought my son and daughter two new helmets from the rotherham store and the staff were warm and friendly and made both of my children feel very at ease as they were nervous! Great work guys.

J E James at Rotherham have been amazing on all occasions I have gone there. Elise and Mick (hope I have your names correct) were especially helpful and go above and beyond to help you out. I have probably not been the easiest customer to deal with when I have bought my 2 bikes from there yet they are still amazing to work with and so helpful. I will definitely be going here again.

Excellent communication. Fast delivery, great bike

I dont write reviews often but I want to write a review regarding on my recently purchased experience on J E JAMES.The staffs, specially the warehouse staffs was very honest.They saw a very small cosmetic scratched from my bike order which is not very visible and yet still they informed me and given a discount options.

Orderd a Orbea wild it’s come. Without pedals….£4k bike without pedals of ant description
No prompt on website to say you need to buy pedals…apparently this is the norm…it might be to a enthusiast but not to me he James has advised if I return it I have to pay costs!!!!

Great supply of less common bit and pieces.

Everything went great from start to finish. I did contact the store in Rotherham with an issue of my own doing guy I spoke to was very good and professional. Definitely buy from my store again.

Superb prices, terrific customer service, really fast delivery
Absolutely first rate, top draw.

Bought a bike from J E James in February and been so busy enjoying it I have just realised I didn’t write a review.
I have been having issues with arthritis in knees and had to take a look electric MTB which has always been a never have for me. I saw a bike that looked good and phoned the shop and spoke to Adam who was very professional and knowledgeable and is obviously a keen bike rider, he gave me some great advice and didn’t push for me to buy and said he could give me time to think about the bike we discussed.
He took the time to explain pros and cons of the lightweight bike not full power electric that I enquired about and the discussion ended with, get back to me if you need any further info.
I read reviews of bike and called back an hour later and he answered my queries which helped me decide this was the right bike for me.
I purchased the bike and had it delivered due to travel distance, excellent service from order to delivery and a couple of minor issues which Adam and his team resolved straight away.
Very impressive service from Adam and team so a big thank you from me for the 5 star service and apologies it is a bit late but the bike is awesome as stated.
Definitely recommend JEJames and order bits and pieces as and when required.
Bike is Orbea Rise and advice, price , etc was fantastic 👍

I had a broken bearing in a suspension arm from essentially from a unknown brand bike
Which makes the repair more challenging, but Steve matched the bearing and swiftly saved the day with a high quality replacement bearing' he removed the old bearings and pressed the new ones in and did all this for a very reasonable cost much better then you would expect.

Fantastic customer service. Helped my unload my sons bike from my car . Showed me how to safely remove and re fit his tyre should I need to ever take it back to be repaired. Couldn’t do enough to help me. Fixed the issue in 10 minus and charged me a 10th of what I had been quoted elsewhere. Amazing service and prices !

I purchased my eovolt just under 12 months ago, I have returned to the bike service centre 4 times for various repairs and maintenance, Richard in this department is everything you could ask for, always helpful and extremely knowledgeable when it comes to repairs, friendly and responsive with any issues.

Bad customer service over phone..... terrible.

Bosch system on Orbea emtb would not switch on. Matt from jejames informed me it would cost £760 to repair. Despite being well out of warranty he managed to obtain a replacement motor foc from Bosch as a goodwill gesture. I cannot thank Matt enough for saving me £700 and being so delightfully helpful.
Jon Tye

Was looking for this Dexshell hat everywhere ..Found one at this shop , ordered , received it fast and its the hat ive been looking for, brilliant so happy

Easy to order, delivered quickly and in great condition.