JDWilliams Reviews 

Absolutely hopeless customer service from Robyn-Leigh Viegeland. I have a product bought as a wedding present that i required a copy of the instruction manual as i had misplaced is during a house move.

It was almost robot like customer support despite being a live agent...'give me your account number' - it was a gift and i only wanted the pdf of the instruction manual... any question i met they weren't able to give me an answer and then i was cut off while in the middle of writing a message.

I shall definitely not be ordering from this company in the future if this is the after sales and cannot send a simple product PDF without all these details required!

In 2024, they have been scammed by delivering something to an address I moved out of 5 years ago in 2021. The now set ACI debt collectors on me despite having no evidence so its clear they do not check that an identity is valid and are an untrutworthy company. Use at your peril. UPDATE I raise a complaint but they continue to bully so can only advise everyone to both report to the Ombudsman and seek legal help

This company are so terrible . The chat agents , the speaking agents and so called higher agents. Very rude disrespectful very big egos . They do not want to listen to the problem only shout at you , that you are wrong and listen ! Seems I upset someone , now vengeance is sending me txts, emails , changing my account statements . I wonder what sort of company they are . Small office big egos syndrome ! No social skills no manners - nothing ! I do not want any letters or txts from JD Williams ever again . I hope they go out of business very soon

What a dreadfully poor website.
I clearly enter POLO SHIRT and it recognises what I want. I choose size etc and what does it display??
T SHIRTS!
Don't worry guys, you have plenty of excellent competition.

Easy steps follow

Easy to pay online

Easy and professional

Just paidv£50 by phone 2 hrs later got phone call to say payment over due what do they expect when you don't get paper bill anymore don't think I'll order again from this company

Easy to use and simple

Terrible customer service, antiquated system. Unable to deal with the issue. Their 3rd party courier Arrow XL is just as bad!

This is the first time I’ve ordered from JD Williams, never received my order (was a click and collect) tracking showed it was still in transit when I went to report this was told to contact Evri which I did who eventually after 3 weeks said it has been lost in transit. I have never been refunded so I am currently going through my bank to try and get my money back

Scam company, unable to fix defraud of a family member's account, account set up in mother's details and they were unable to stop or block emails

Good and easy to do

Don't ever use this company , I paid next day delivery 3 days later ,no outfit outfit for a wedding tonight , I was left high and dry , had to close my business and head to shops EVRY appalling service and non delivery , no communication , promised oh we will get outfit up you tomorrow , recieved email won't be there , called , no answer , asked for manager through email , got email reply saying we see you've diverted parcel ! I didn't , no chat apart from
A robot
well j d Williams never again will I use your site ! Total useless ! Non delivery ! Non communication ! Non everything else and the most annoying this is you've took my
Money and I have to wait to get it back ! 😡

I ORDERED 4 PAIRS OF SHOES TO TRY ON WITH A DRESS I WAS WEARING TO A WEDDING. I RETURNED THEM (AND ORDERED THE PAIR I LIKED IN THE RIGHT SIZE). WHEN THE CONFIRMATION OF THE RETURN CAME THROUGH IT ONLY IDENTIFIED 2 PAIRS OF SHOES.

I HAVE BEEN TRYING UNSUCCESSFULLY EVER SINCE TO GET JD WILLIAMS CUSTOMER SERVICES STAFF TO SPEAK TO THE WAREHOUSE AND CONFIRM THEY RECEIVED 4 PAIRS OF SHOES AND I WILL GET A FULL REFUND. I'VE WRITTEN TO THEM 3X TO ABSOLUTELY NO AVAIL.

NOBODY IT SEEMS CAN BE BOTHERED TO PICK UP THE PHONE TO THE WAREHOUSE AND CHECK THEY HAVE LOGGED IN THE FULL RETURN. THIS IS AN UNCARING, UNHELPFUL AND FRANKLY A 'I CAN'T BE BOTHERED' TO HELP THIS CUSTOMER ATTITUDE.

WILL NOT BE BUYING ANYTHING FROM THEM AGAIN.

This company is a joke , you buy , an item and you pay for it in full and I asked them, when will the item be delivered?And they said , you 24 48 hours their account to go under the review and cheked or it Will take five days to cheked you acout wene u pay in full wot a scam

Very good experience