JDWilliams Reviews 

Theirs is no complaints from me.
Everything with JD Williams group has been easy to use.
Website easy to navigate, all communication easy to read and understand.

DO NOT USE THIS COMPANY IMPOSSIBLE TO DEAL WITH IF THERES A PROBLEM.

I ordered a storage box which arrived incomplete. I rang them to try and resolve the issue. (Had to call several times). Eventually I was told I had to send it back. They arranged collection which never happened several times leaving me waiting in for a collection which never happened. The issue is still not sorted out and I’ve been trying to resolve the issue for two weeks now. In the meantime they still have my money for a faulty item. Even when I do send it back they tell me it will take nearly three weeks for my money to go back into my bank account. At this point I’m not sure I will ever get my money back.

The interest rate charged on my account since the company took over from marrissota is unbelievable on such a tiny amount.
£1 came of item and the other £4 was being taken in interest .I ended up owning more than I spent without a word from them.
I am Finished with them!

My advice if you can't wait weeks to get replies to emails, or large items picked up and credited back to your account so that you have the funds to order a replacement would be to use JD Williams for small purchases. The reason is because I swear the customer service is AI with the questions they ask, such as who are you when you have already contacted them 5 times on the same email chain. Getting a mattress collected is almost impossible even though It's within 30 days, I actually just threw it away in the end and contacted the Ombudsman. Funny how then I got the refund within 2 days, but still decided just not to use them again, and be careful of fees that they add to your account, they expect you to keep paying for items that should be collected even though they act deaf dumb and blind as to who you are when you email them.

Payment Easy to do

I was paying them what I could afford they seemed to be happy with the payment arrangement . Then out if the blue I can't access my account to make payments direct to them anymore. No warning call or letter they knew my situation . I googled it seems they may have sold my debt to debt collection agency. So wrong as I was paying them had an arrangement they just couldn't wait or be bothered to call me to ask if I was now in a situation to pay more . My mental health is not good and they knew this . I doubt if they have sold on my debt it was for a lot less that what I owed them. The last payment I made in March tried to pay in April account closed. They was happy to take my payment in March . I don't need or want the stress of debt collectors my anxiety is bad enough as it is . Avoid

I ordered 2 pair of jeans 14 days ago but they didn't delivery to me. I tracked and the page show:On its way

Your parcel will be delivered to your chosen ParcelShop or locker today, and We'll let you know when it's ready to collect.
It was the same news every day!(12days) I emailed them 4 days ago but nobody reply to me. In that case I want my money BACK!

It’s good I can buy and pay later and they have good items everything I brought it never disappoints

Always a great experience shopping with this amazing company

If I could give 0 stars I would. Table arrived smashed to pieces. Took forever to talk to a representative who, eventually, organised a collection the next day. They forgot to put my house number in so Yodel couldn’t collect. Another half an hour talking to another representative who took that long just to tell me I had to wait a week for another collection. So that’s 2 days unpaid from work, no table, no refund so I can’t buy another table and no compensation whatsoever. I will never buy from this company again. Awful customer service and goods

Made an order on the site that went through fine, than as soon as I complete the order I go to my account and check the order and lo behold the order has been cancelled immediately but they have taken payment from me, guess I won't be seeing that until 5 working days later. Yeah id avoid this scam site from now on.

Great price, great service. Trainers arrived promptly.

My experience has been wholly positive. I’ve had some lovely furniture from them. Delivery price is very reasonable.
I’ve had to send something back and it was easy to contact customer services and the return was as easy as could be.
Had to contact customer services about another issue and they replied promptly and resolved the issue.

Since the company was taken over, I have noticed a vast difference and not in a good way. Their website is awful and difficult to navigate. They hardly ever have sales whereas before, it was a regular thing. Always out of stock of certain sizes. Also, they are really expensive now. They need to get back to basics and how they were before they were taken over in 2025. I hardly buy from them now.

I think they probably sell a lot of things I would be interested to buy but sadly it is impossible to navigate their website ... you can spend about half an hour trying to click on an option .. in the end you just give up, don't have this problem with any other website except Simply Be which is the same company.

Appalling customer service. Used chat which is just a cut and paste answers exercise. Evri have lost my parcel, I have an email from them confirming. JD Williams insist on waiting until 5 days,working days or consecuting days depends who you speak too before looking into a "possible " refund. Evri have notified them but will not do anything until they deem enough time has passed. They will then escalate to look into it. Constant delaying tactics to ensure they keep your money as long as possible. What is there to look into,Evri confirm they have lost it!
Nightmare to deal with so I will be closing my account, not that they will be bothered as customers seem to be an inconvenience .0 Stars should be possible

Absolutely hopeless customer service from Robyn-Leigh Viegeland. I have a product bought as a wedding present that i required a copy of the instruction manual as i had misplaced is during a house move.

It was almost robot like customer support despite being a live agent...'give me your account number' - it was a gift and i only wanted the pdf of the instruction manual... any question i met they weren't able to give me an answer and then i was cut off while in the middle of writing a message.

I shall definitely not be ordering from this company in the future if this is the after sales and cannot send a simple product PDF without all these details required!