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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the wide selection of products available, including both high-end commercial items and options for homeowners. Many people found the ordering process to be fast, easy, and straightforward, appreciating the well-organized and user-friendly website. Consumers frequently mentioned the prompt shipping and the quality of the items received, leading to a positive overall shopping experience. However, some customers also noted issues with the website, such as too many pop-ups or search bar functionality. A few people reported problems with order cancellations or receiving incorrect items, and a small number of reviewers expressed dissatisfaction with the return process or the inability to contact customer service for assistance.

What people talk about most

Price

Customers consistently report positive experiences with pricing, often finding the best online prices and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the large selection... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of ordering and checkout,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the website... See more

Website

People report positive experiences with the website, highlighting its ease of navigation and well-organized... See more

Based on these reviews

Rated 5 out of 5 stars

Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more

Company replied

Rated 5 out of 5 stars

The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... See more

Company replied

Rated 5 out of 5 stars

I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more

Company replied


Company details

  1. Car Equipment Accessories Store

Written by the company

JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every fast shipping great service

Every fast shipping great service

28 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks for the positive review, Ruben! We aim to make every JB Tools order fast and hassle-free. Glad it worked out well.

Rated 5 out of 5 stars

Prices are great

Prices are great. Quick shipping, no complaints.

28 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks so much for the great feedback, Mike! We’re glad you found the prices at JB Tools competitive and the shipping fast. That’s exactly the experience we aim to deliver.

Rated 2 out of 5 stars

Every thing ok

Every thing ok, thank you

24 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

We appreciate your feedback, Bob, and thank you for choosing JB Tools. If there’s anything that kept this from being a better experience, we’d love to learn more. Your feedback matters to us.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, had exactly what I needed and checkout was very smooth and easy.

22 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Hi T Varndawg, Thanks for the positive review! We focus on keeping JB Tools user-friendly with a smooth checkout process. Happy to hear it worked well for you.

Rated 5 out of 5 stars

I've fallen for Vessel tools

I've fallen for Vessel tools. I searched the web for the lowest price for what i was looking for. Found Vessel's ball grip bit holders for under $8.00 USD where all others were selling for $18.00-$56.00 USD. That includes E-bay and Amazon.

22 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks for taking the time to share your experience, Marcos! We’re proud to offer Vessel products at prices that truly stand out. It’s great to hear JB Tools came out on top.

Rated 5 out of 5 stars

quick and easy

quick and easy, great prices

22 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks for taking the time to share this, David! Making things quick and easy while offering great prices is our goal at JB Tools. We appreciate your support.

Rated 5 out of 5 stars

Least expensive auto body filler I can…

Least expensive auto body filler I can find anywhere, and it works great

22 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Hello Rob, Thanks so much for the feedback! Great performance at the lowest price is a win for everyone. We’re glad JB Tools could deliver that for you.

Rated 5 out of 5 stars

Ease of shopping & selection

Ease of shopping & selection. Definitely great place to shop.

21 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks for sharing your experience, Kevin! We’re happy JB Tools made shopping easy and offered the selection you were looking for. That’s exactly what we strive for.

Rated 4 out of 5 stars

Easiness in ordering

Easiness in ordering

21 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thank you, Ramon, for your positive feedback. JB Tools is committed to providing an easy and efficient ordering process. We are pleased to know your experience met this standard.

Rated 5 out of 5 stars

Quick and easy process.

Quick and easy process.

21 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks for the awesome feedback, Jeannette! We’re glad your JB Tools order was quick and easy from start to finish. That’s exactly how tool shopping should be.

Rated 5 out of 5 stars

A little confused about the checkout…

A little confused about the checkout process and why pay pal came up? Since I pay with my debit card I usually never use pay pal well ill see when I get the wrench I ordered however I have ordered from JBTools in past with no problems.

20 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Hello Joseph, Thank you for taking the time to share your feedback with us. We appreciate your continued support and are glad to hear that you've had positive experiences with JB Tools in the past. Regarding the checkout process, we apologize for any confusion. We offer PayPal as one of several payment options for our customers' convenience, but you should still be able to use your debit card directly. We hope you enjoy your new wrench, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

It's all a gift for a budding mechanic

It's all a gift for a budding mechanic. Great selection Great prices and fast delivery

20 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Hello Creek, We love being part of someone’s tool journey! JB Tools is happy you found great selection, prices, and fast delivery. Thanks for choosing us!

Rated 5 out of 5 stars

You had the tools I need and the…

You had the tools I need and the purchase was quick and easy.

21 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Sounds like everything went just right, Seppo Saarinen! We are happy we had what you needed and made it easy to buy. Thanks for ordering from JB Tools.

Rated 5 out of 5 stars

STORE MANAGER

YOU HAD WHAT I NEEDED AND THE PRICE WAS ACCEPTABLE. I ORDERED IT.

20 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Hello Madison Store! Thanks for the feedback! JB Tools works hard to keep products in stock and prices reasonable. We appreciate your business.

Rated 1 out of 5 stars

Charged my account befor it showed the…

Charged my account befor it showed the shipping charges and said it couldn’t be cancelled. WTF kind of BS is that

19 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thank you for bringing this to our attention, Kevin. I'm sorry to hear about the inconvenience you faced with the shipping charges and the cancellation process. Please know that your feedback is important to us, and we strive to provide a transparent and smooth shopping experience. Please contact our customer service at support@jbtools.com so we can help you further.

Rated 5 out of 5 stars

It was fast and easy

It was fast and easy. Jb makes amazing products. Thanks

19 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Hi Daniel, Thank you for taking the time to share your experience. JB Tools is proud to provide reliable products and a seamless ordering process.

Rated 5 out of 5 stars

THE BEST EVER

19 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Wow, “the best ever” really made our day! We’re glad JB Tools could deliver the tools and value you were looking for. Thanks for choosing us, Bert!

Rated 5 out of 5 stars

ok okokokok

18 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Glad to hear things went fine! JB Tools is here to make tool shopping easy. Thanks for shopping with us, rw.

Rated 5 out of 5 stars

Great deals

Great deals. Easy transaction

17 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

Thanks a ton, Marshall! We’re glad everything went smoothly and the deals delivered. JB Tools appreciates your business.

Rated 5 out of 5 stars

👌🏽awesome job

👌🏽awesome job

16 January 2026
Unprompted review
JB Tools logo

Reply from JB Tools

We’re grateful for your response. JB Tools works diligently to provide reliable service. Thank you for shopping with us, Daniel.

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