Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more
Company replied
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... See more
Company replied
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more
Company replied
Company details
Written by the company
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Contact info
31720 Plymouth Road, 48150, Livonia, United States
- www.jbtools.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JB Tools
Thanks for the positive review, Ruben! We aim to make every JB Tools order fast and hassle-free. Glad it worked out well.
Reply from JB Tools
Thanks so much for the great feedback, Mike! We’re glad you found the prices at JB Tools competitive and the shipping fast. That’s exactly the experience we aim to deliver.
Reply from JB Tools
We appreciate your feedback, Bob, and thank you for choosing JB Tools. If there’s anything that kept this from being a better experience, we’d love to learn more. Your feedback matters to us.
Easy to use website
Easy to use website, had exactly what I needed and checkout was very smooth and easy.
22 January 2026
Unprompted review
Reply from JB Tools
Hi T Varndawg, Thanks for the positive review! We focus on keeping JB Tools user-friendly with a smooth checkout process. Happy to hear it worked well for you.
I've fallen for Vessel tools
I've fallen for Vessel tools. I searched the web for the lowest price for what i was looking for. Found Vessel's ball grip bit holders for under $8.00 USD where all others were selling for $18.00-$56.00 USD. That includes E-bay and Amazon.
22 January 2026
Unprompted review
Reply from JB Tools
Thanks for taking the time to share your experience, Marcos! We’re proud to offer Vessel products at prices that truly stand out. It’s great to hear JB Tools came out on top.
Reply from JB Tools
Thanks for taking the time to share this, David! Making things quick and easy while offering great prices is our goal at JB Tools. We appreciate your support.
Least expensive auto body filler I can…
Least expensive auto body filler I can find anywhere, and it works great
22 January 2026
Unprompted review
Reply from JB Tools
Hello Rob, Thanks so much for the feedback! Great performance at the lowest price is a win for everyone. We’re glad JB Tools could deliver that for you.
Ease of shopping & selection
Ease of shopping & selection. Definitely great place to shop.
21 January 2026
Unprompted review
Reply from JB Tools
Thanks for sharing your experience, Kevin! We’re happy JB Tools made shopping easy and offered the selection you were looking for. That’s exactly what we strive for.
Reply from JB Tools
Thank you, Ramon, for your positive feedback. JB Tools is committed to providing an easy and efficient ordering process. We are pleased to know your experience met this standard.
Reply from JB Tools
Thanks for the awesome feedback, Jeannette! We’re glad your JB Tools order was quick and easy from start to finish. That’s exactly how tool shopping should be.
A little confused about the checkout…
A little confused about the checkout process and why pay pal came up? Since I pay with my debit card I usually never use pay pal well ill see when I get the wrench I ordered however I have ordered from JBTools in past with no problems.
20 January 2026
Unprompted review
Reply from JB Tools
Hello Joseph, Thank you for taking the time to share your feedback with us. We appreciate your continued support and are glad to hear that you've had positive experiences with JB Tools in the past. Regarding the checkout process, we apologize for any confusion. We offer PayPal as one of several payment options for our customers' convenience, but you should still be able to use your debit card directly. We hope you enjoy your new wrench, and we look forward to serving you again in the future.
It's all a gift for a budding mechanic
It's all a gift for a budding mechanic. Great selection Great prices and fast delivery
20 January 2026
Unprompted review
Reply from JB Tools
Hello Creek, We love being part of someone’s tool journey! JB Tools is happy you found great selection, prices, and fast delivery. Thanks for choosing us!
You had the tools I need and the…
You had the tools I need and the purchase was quick and easy.
21 January 2026
Unprompted review
Reply from JB Tools
Sounds like everything went just right, Seppo Saarinen! We are happy we had what you needed and made it easy to buy. Thanks for ordering from JB Tools.
STORE MANAGER
YOU HAD WHAT I NEEDED AND THE PRICE WAS ACCEPTABLE. I ORDERED IT.
20 January 2026
Unprompted review
Reply from JB Tools
Hello Madison Store! Thanks for the feedback! JB Tools works hard to keep products in stock and prices reasonable. We appreciate your business.
Charged my account befor it showed the…
Charged my account befor it showed the shipping charges and said it couldn’t be cancelled. WTF kind of BS is that
19 January 2026
Unprompted review
Reply from JB Tools
Thank you for bringing this to our attention, Kevin. I'm sorry to hear about the inconvenience you faced with the shipping charges and the cancellation process. Please know that your feedback is important to us, and we strive to provide a transparent and smooth shopping experience. Please contact our customer service at support@jbtools.com so we can help you further.
It was fast and easy
It was fast and easy. Jb makes amazing products. Thanks
19 January 2026
Unprompted review
Reply from JB Tools
Hi Daniel, Thank you for taking the time to share your experience. JB Tools is proud to provide reliable products and a seamless ordering process.
THE BEST EVER
19 January 2026
Unprompted review
Reply from JB Tools
Wow, “the best ever” really made our day! We’re glad JB Tools could deliver the tools and value you were looking for. Thanks for choosing us, Bert!
ok okokokok
18 January 2026
Unprompted review
Reply from JB Tools
Glad to hear things went fine! JB Tools is here to make tool shopping easy. Thanks for shopping with us, rw.
Reply from JB Tools
Thanks a ton, Marshall! We’re glad everything went smoothly and the deals delivered. JB Tools appreciates your business.
Reply from JB Tools
We’re grateful for your response. JB Tools works diligently to provide reliable service. Thank you for shopping with us, Daniel.
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