Italian Gourmet UK Ltd Reviews 1,131

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering o... See more

Rated 4 out of 5 stars

Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or... See more

Company replied

Rated 4 out of 5 stars

I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change... See more

Company replied

Rated 5 out of 5 stars

Everything delivered well packaged.great value for quality products ,especially the olive oil. Took longer than expected but coming from abroad so will plan timing better next time.

Company details

  1. Italian Grocery Store

Written by the company

Italian Gourmet your Italian food online store in the UK home delivery across the Europe of pasta, extra virgin olive oil, tomato, flour and more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just the breakfast cereal needed

Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering orders before Christmas. Cheaper than other options found

23 December 2025
Rated 2 out of 5 stars

Sent me 100 sachets of olive oil that…

Sent me 100 sachets of olive oil that are going off in 4 months

10 December 2025
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Good morning,
We are sorry for what happened. We missed the short expiry date. Please contact our customer service department, who will be happy to assist you.
Once the issue has been resolved, we would be delighted if you would reconsider your opinion. Thank you in advance for your understanding and cooperation.

Rated 5 out of 5 stars

Everything delivered well…

Everything delivered well packaged.great value for quality products ,especially the olive oil. Took longer than expected but coming from abroad so will plan timing better next time.

10 April 2025
Rated 2 out of 5 stars

Ships from Germany not Ireland - Not well packaged - Pasta bags had opened & spilled in the box!!

The delivery did not arrive until 31st December. It was supposed to arrive before Christmas - as some of order was a present for my daughter. When it arrived 2 of the pasta packets had split open & there was pasta all over the box. There was no internal packaging to support the contents & avoid the bags getting damaged. Not very good communication from the Company either. The 2 updates re shipment appeared in my Apple Wallet not via email! I did not realise that order was being shipped from Germany - as it was a ‘.ie’ website. Overall very disappointed with experience. Not allowing me to post the photo here!

31 December 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Good morning,
we apologise for the incident, you can contact our customer service team who will be at your disposal.

Thank you in advance for your understanding.

Rated 5 out of 5 stars

Reliable and fast

Good service

14 August 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Thank you for your purchase!

Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.

If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.

Thank you again for your trust.

Best regards.

Rated 5 out of 5 stars

Delivery as expected

11 November 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Thank you for your purchase!

Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.

If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.

Thank you again for your trust.

Best regards.

Translated with DeepL.com (free version)

Rated 5 out of 5 stars

Fabulous Italian food

Fabulous Italian food. Shame I ordered on the last day they deliver to the UK.

4 November 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Thank you for your purchase!

Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.

If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.

Thank you again for your trust.

Best regards.

Translated with DeepL.com (free version)

Rated 3 out of 5 stars

I like all the cookies that I have…

I like all the cookies that I have received, I dislike most of them arrived cracked.

4 November 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Good morning,
we apologise for the inconvenience, you can contact our support, even if it is an order delivered more than a month ago.

Rated 5 out of 5 stars

Was a great purchase

Was a great purchase

11 November 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Thank you for your purchase!

Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.

If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.

Thank you again for your trust.

Best regards.

Translated with DeepL.com (free version)

Rated 4 out of 5 stars

Sad Scots Italian ladyjust enjoy shopping with your…

I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change your mind merry Christmas

31 October 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Thank you for your purchase!

Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.

If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.

Thank you again for your trust.

Best regards.

Translated with DeepL.com (free version)

Rated 5 out of 5 stars

Well packed

All the things I’ve ordered are very good value I shall miss this company

31 October 2024
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Thank you for your purchase!

Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.

If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.

Thank you again for your trust.

Best regards.

Translated with DeepL.com (free version)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look