My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer s... See more
I've visited Topkapi with amazong guides Okan and Ekim. They were wonderful and the experience is totaly different if you have a guided tour. Ekim gave me almost a private tour... it is totally worth... See more
Company replied
I visited the Galata Tower, what a wonderful place, Enes our tourist guide was fantastic, he took the time to tell us so many stories about the city. He made the visit unforgettable. Thank you for s... See more
Company replied
Company details
Written by the company
120+ attractions, activities, top museums, tours & experiences - one pass, zero ticket queues. Istanbul's original sightseeing pass since 2015. Save time and money for the ultimate experience.
Contact info
Ergenekon, Fransız Hastanesi Sokağı Kaya Apt No:1 Kat: 7 Daire: 11-12 Şişli/İstanbul, 34373 , Istanbul, Turkey
- +908503048726
- contact@istanbultouristpass.com
- www.istanbultouristpass.com
4.7
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your smile
Thank you for your smile, professionalism, understanding and the wealth of knowledge you conveyed so much that we want to listen. We will definitely come back here again.
9 February 2024
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mrs. Rode,
Thank you sincerely for taking the time to share your experience with us. Your kind words about our service and the knowledge conveyed are deeply appreciated. We are delighted to hear that you found our team to be professional, understanding, and engaging. Your satisfaction is our utmost priority, and we look forward to the opportunity to serve you again in the future.
Warm regards
Guide Ayse was patient with my many…
Guide Ayse was patient with my many questions and knowledgeable. I had a private tour experience twice with her as I was the only one. Nice.
6 February 2024
Unprompted review
Reply from Istanbul Tourist Pass®
Dear M Phuah,
Thank you for taking the time to share your experience with us and for choosing Istanbul Tourist Pass® for your Istanbul trip. We're delighted to hear that you found our guide, Ayse, to be patient and knowledgeable during your tours. It's always a pleasure to hear when our guests appreciate the expertise and dedication of our guides.
We're grateful for your feedback and hope that you had an enriching experience exploring Istanbul with us. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
We look forward to welcoming you back for another memorable journey in Istanbul.
Warm regards,
Istanbul Tourist Pass® team
Guide was awesome
Guide was experienced. She had vast knowledge on the history and very friendly. Goes the extra way to explain all our questions.
3 February 2024
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Vincent Fung,
Thank you so much for taking the time to leave such a wonderful review of your experience with Istanbul Tourist Pass®. We are thrilled to hear that you found our guide experienced, knowledgeable, and friendly during your tour. It's always our goal to ensure that our guests have an enriching and enjoyable experience while exploring Istanbul's history.
We greatly appreciate your kind words and recognition of our guide's efforts in going the extra mile to answer all your questions. Your feedback encourages us to continue providing excellent service to all our guests.
We hope to welcome you back for another memorable experience in Istanbul in the future.
Warm regards,
Istanbul Tourist Pass® Team
Fun tour and amazing guide!
My husband and I had a tour in Topkapi Palac and was guided by Ayse (Aisyah). She was very informative and super friendly! We learned a lot about the place, as well as the history behind it and its relations with other places.
We also had a tour at Hagia Sophia Mosque with Ilke Nur! She was very accommodating and friendly, constantly interacting with us and asking us questions just to test us!
I highly recommend Istanbul Tourist Pass guided tours if you want to learn more about Istanbul and its rich history! We are also very happy and satisfied with both tour guides. Thank you Istanbul Tourist Pass!
13 December 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Nurin Atikah,
Thank you so much for taking the time to share your positive experience with Istanbul Tourist Pass! We're thrilled to hear that you enjoyed the tours at Topkapi Palace and Hagia Sophia Mosque with our guides, Aysenur and Ilke Nur.
It's wonderful to know that Aysenur was informative and super friendly, providing you with insights into the history of Topkapi Palace and its connections with other places. We appreciate your kind words about Ilke Nur and her engaging approach, constantly interacting with you and even testing your knowledge.
We're delighted that you found the tours to be fun and enriching, and we are grateful for your recommendation. Our team works hard to ensure our visitors have a memorable and educational experience, and it's truly rewarding to hear that we met your expectations.
If you have any suggestions for improvement or if there's anything else you'd like to share, please feel free to let us know. We hope to welcome you back for more explorations in the future.
Thank you once again for choosing Istanbul Tourist Pass!
Veri good person Ayse
3 December 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Valued Guest,
Thank you so much for your kind words about Istanbul Tourist Pass and our guides Aysenur. We're thrilled to hear that you had a great experience. It's always our goal to provide excellent service and showcase the beauty of this amazing city. If you have any specific highlights or memories you'd like to share, we'd love to hear more about your time in Istanbul. We appreciate your feedback and hope to welcome you back for another fantastic experience in the future!
All in Istanbul it’s … great
All of Istanbul is great ... and the same are the tourist guides … 👍
3 December 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Valued Guest,
Thank you so much for your kind words about Istanbul Tourist Pass and our guides! We're thrilled to hear that you had a great experience. It's always our goal to provide excellent service and showcase the beauty of this amazing city. If you have any specific highlights or memories you'd like to share, we'd love to hear more about your time in Istanbul. We appreciate your feedback and hope to welcome you back for another fantastic experience in the future!
Topkapi and Yerabatan cistern
Ayse was a really exceptional guide twice. In topkapi palace and Yerabatan Cistern.
8 November 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Cliente,
Thank you for your kind words! We are glad you appreciated the memorable storytelling of our guides. Each time we work hard to create the most effective and enjoyable
experience for you.
Hope to see you again!
Regards,
I have enjoyed a lot all the…
I have enjoyed a lot all the experiences and visits i have booked. The staff and guides really nice, well prepared and helpful. Great experience at The Fire of Anatolia show, absolutely recommended!
18 September 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Marco,
Thank you for sharing your experience with Istanbul Tourist Pass®! We're thrilled to hear that you enjoyed your visit to Istanbul with our pass. Your satisfaction is our top priority, and we look forward to welcoming you back for more unforgettable adventures in this beautiful city.
Regards,
A+ support thru WhatsApp
A+ support thru WhatsApp. Booking system for reservations is great and I definitely got my moneys worth. Highly recommend to anyone visiting Istanbul.
18 September 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Guest,
Thank you for sharing your experience with Istanbul Tourist Pass®! We're thrilled to hear that you enjoyed your visit to Istanbul with our pass. Your satisfaction is our top priority, and we look forward to welcoming you back for more unforgettable adventures in this beautiful city.
Regards,
Captivating Experience
The Fire of Anotalia show was an absolutely captivating performance from start to finish. Highly talented dancers and a must see spectacle when visiting istanbul!!!
18 September 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Muhammed,
Thank you for your glowing review! We're thrilled that the Istanbul Tourist Pass® added magic to your trip, making it truly unforgettable. Your satisfaction is our greatest reward.
Regards,
Bosphorus Dinner and Dance
The company organises the Dinner through Pereme Tours. We were charged 24.75 Euro for the pickup and drop off. The driver never turned up till 2030, and then they have the cheek to tell us to take the taxi to the boat departure point. The address hade been completely mentioned in the booking form so therefore there was no excuse for the driver not being able to find the hotel.
We ended up paying extra for the dinner and neither Istanbul tourist pass nor Pereme tours have bother to respond. Both companies to be avoided at all cost
7 September 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mr. Bhargava,
I sincerely apologize for the inconvenience and frustration you experienced during the Bosphorus Dinner and Dance tour organized through Pereme Tours. Your feedback is essential, and I'm truly sorry for the letdown in service.
I completely understand your disappointment with the delayed pickup and the subsequent request to take a taxi to the boat departure point. This falls short of the service standards we aim to provide. I assure you that we take this matter seriously, and I will personally investigate the issues raised to prevent such incidents in the future.
Regarding your additional expenses for dinner, I regret the oversight and any inconvenience it caused. We are committed to addressing this matter promptly. Please reach out to us at contactæistanbultouristpass.com so we can refund the amounts you have paid to this service.
I apologize for the lack of response from both Istanbul Tourist Pass and Pereme Tours. Rest assured, we will rectify this situation. Please allow me to escalate this issue, and we will make every effort to provide a resolution promptly.
Your feedback is crucial to our improvement, and I appreciate your patience in this matter. If you have any additional details or concerns, please feel free to share them.
Thank you for bringing this to our attention, and I sincerely apologize for any negative impact on your experience.
Best regards,
Reply from Istanbul Tourist Pass®
Hello Dear Winesuki,
We're thrilled to hear that you enjoyed your visit to Istanbul with our pass. Your satisfaction is our top priority, and we look forward to welcoming you back for more unforgettable adventures in this beautiful city.
Regards,
Great guidelines from Istanbul Tourist…
Great guidelines from Istanbul Tourist Pass. Everything that I have experienced so far, was organised and professional. Watching a show from Fire of Anatolia, it was a dream come true where culture, music, dance and history become an one-time experience.
4 September 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Stratosemva,
Thank you for your heartfelt comment and for sharing your pleasant experience with us! Being able to give you unforgettable moments was an incentive for us to do better. We hope we will come together again for better experiences!
Regards,
All was easy after the first tour
All was easy after the first tour, when we understood how is working.
It would be easier if in the meeting points would be a company flag, so that everyone knows where to gather, as it is not very clear, and the guides usually comes few min before the starting time.
3 September 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Borsan,
Thank you sincerely for your thoughtful review. We are delighted to know that you had a great experience with the Istanbul Tourist Pass® during your trip to Istanbul, Turkey. Your positive feedback inspires us to continue providing exceptional access to over 100 attractions and services with the Istanbul Tourist Pass®. We can't wait to be a part of your next adventure in this remarkable city, offering you even more memorable moments with our pass.
Regards,
The dance show was electric
The dance show was electric, the rythm of drums, si chronicity of all dancers, and the story were all tied together, forming a unitary beautiful scene and taking us on an exceptional journey.
28 August 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Susnescu George,
Thank you for your kind words! We take pride in offering unique and exclusive experiences. We're delighted you had a fantastic time exploring Istanbul with us.
Regards,
Everything were great
Everything was great. Our tickets were on the desk, and your staf waited us.
And the show was amazing!!
28 August 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Nada Pavlic,
Thank you for your glowing review! We're thrilled that the Istanbul Tourist Pass® added magic to your trip, making it truly unforgettable. Your satisfaction is our greatest reward.
Regards,
Best dance show in Istanbul
Best dance show in Istanbul. Definitely not to miss.
28 August 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Johnny,
Thank you for your kind words! We take pride in offering unique and exclusive experiences. We're delighted you had a fantastic time exploring Istanbul with us.
Regards,
Impressive show and professional team…
Impressive show and professional team of the show
Must to attend!
28 August 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Hesham Kadry,
Thank you for your kind words! We take pride in offering unique and exclusive experiences. We're delighted you had a fantastic time exploring Istanbul with us.
Regards,
Amazing Experience 🌟🌟🌟🌟🌟
Amazing Experience 🌟🌟🌟🌟🌟. Highly recommended.
28 August 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Anupam Patra,
Thank you for your glowing review! We're thrilled that the Istanbul Tourist Pass® added magic to your trip, making it truly unforgettable. Your satisfaction is our greatest reward.
Regards,
Anatolian History & Culture
Hi to all,
I was at Fire of Anatolia Legendary Dance last night in Ataturk Museum Culture. The place blending of artcitect and history.
The Dance was amazing and music and back ground effects was mixing in the best way.
High recommend don't miss this on Istanbul Monday Nights.
21 August 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hello Dear Sam Barati Nardin,
Thank you for your kind words! We take pride in offering unique and exclusive experiences. We're delighted you had a fantastic time exploring Istanbul with us.
Regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.