Istanbul Welcome Card Reviews 30

TrustScore 4.5 out of 5

4.4

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Company details

  1. Tour Operator

Written by the company

Wir die ISTANBUL WELCOME CARD sind seit 2017 als spezialisierter Anbieter für touristische Dienstleistungen und Produkte in Istanbul tätig und betreiben ein eigenes Büro unmittelbar neben dem Galataport – im Herzen der Stadt. Mit der Marke Istanbul Welcome Card konzentrieren wir uns ausschließlich auf die Metropole Istanbul und entwickeln City-Pässe, Touren und Servicepakete, die den Aufenthalt internationaler Gäste effizienter, komfortabler und planbarer machen. Unsere Produkte bündeln die wichtigsten Sehenswürdigkeiten und Highlights der Stadt in klar strukturierten Paketen. Dazu zählen unter anderem die Hagia Sophia, der Topkapı-Palast mit Harem, die Basilika-Zisterne, die Blaue Moschee, der Dolmabahçe-Palast, der Galataturm, die Hagia Irene sowie je nach Angebot weitere kulturelle und historische Stätten. Ergänzend bieten wir Bosporus-Fahrten, abendliche Lichterfahrten, Stadt- und Museumsführungen, Besuche des Großen Basars und Gewürzbasars sowie ausgewählte Programme auf der europäischen und der asiatischen Seite Istanbuls. Neben Eintritts- und Führungsleistungen integrieren unsere City-Pässe je nach Produktvariante Lösungen für den öffentlichen Nahverkehr, Audioguides in mehreren Sprachen sowie zusätzliche Services und Rabatte bei lokalen Partnern. So erhalten unsere Gäste einen strukturierten Zugang zur Stadt, sparen Zeit vor Ort und profitieren von transparenten, planbaren Reisekosten. Unser mehrsprachiges Team im Büro nahe des Galataport koordiniert die Zusammenarbeit mit lokalen Leistungsträgern, überwacht die Qualität der Angebote und steht unseren Kundinnen und Kunden vor, während und nach der Reise persönlich und online zur Verfügung. Durch die Kombination aus digitaler Buchungsplattform, physischer Präsenz im Zentrum Istanbuls und der konsequenten Spezialisierung auf die Stadt haben wir uns seit 2017 als verlässlicher, lokal verankerter Partner für Individualreisende, Familien, Kleingruppen sowie ausgewählte B2B-Partner etabliert.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 5 out of 5 stars

Amazing experience - Mosaic lamp craft

We had amazing experience learning about and making our own mosaic lamps! I highly recommend this craft shop.
The day before Oğuzhan made sure to send us all needed information, location and supported us with answering all questions.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Travel Card Experience for First-Time Visitors

I purchased an Istanbul travel card directly from the company. Oguzhan was extremely helpful. He provided clear and useful information, assisted us in downloading all the necessary apps, and even helped set up our eSIM. The whole experience was seamless and stress-free, which made a great first impression on our trip. I would highly recommend this service for anyone visiting Istanbul, especially for a short trip if you want a convenient and efficient way to explore all the major tourist attractions.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, lots of flexibility and discounts!

28 October 2025
Unprompted review
Istanbul Welcome Card logo

Reply from Istanbul Welcome Card

Memnun kaldiginiz icin mutluyuz ve yorumunuz icin cok tesekkür ederiz.

Rated 5 out of 5 stars

Excellent service

Excellent service, organised, punctual, friendly and very knowledgeable, for 3 days our guide Mehmed provided a wealth of information and a special thank you to Zohra who was most welcoming with a beautiful smile, both very professional

26 May 2023
Unprompted review
Rated 2 out of 5 stars

Confusion Over Free Entry to Hagia Sophia and other missing Informations

One problem I encountered during my experience with the Istanbul Welcome Card was the lack of clarity regarding the visit to the Hagia Sophia. I was surprised to learn that the Hagia Sophia in Istanbul can be visited for free and does not require a ticket. Unfortunately, this information was not clearly visible on the Istanbul Welcome Card website, which led to some confusion. I was particularly disappointed that I couldn't find a guide to help me explore the Hagia Sophia, as this is one of the key advantages of the Istanbul Welcome Card.

Another problem was the closure of the Topkapi Palace. I was disappointed to learn that the palace is closed on Tuesdays and there was no information about it. Despite this, the card provided some benefits. However, I was frustrated that I still haven't received a response to my inquiry through the contact form on the website.

Although the company offers its customers a 100% money-back guarantee, I hope that my concerns regarding the cancellation and refund will be addressed promptly. If these issues can be addressed, I would consider using the services of the Istanbul Welcome Card again in the future.

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Istanbul Welcome Card definitely helpful

We spend 4 Days in Istanbul and the Istanbul Welcome Card, it was a excellent investment.The card saved queuing at the Hagia Sophia and the Topkapi Palace- Plus we had a Bosphorus Boat Trip voucher,and we had public transport underway and the guides were friendly and knowledgeable. IWC Card was definitely helpful and we saved time and money.

1 May 2019
Unprompted review
Rated 5 out of 5 stars

I bought the Istanbul Welcome Card…

I bought the Istanbul Welcome Card because a friend of mine recommended it. I received the package right at the Airport. Inside the package were my transportations and Bosphorus cruise tickets, the pass for the museums and vouchers for the Hagia Sophia, Topkapi Palace and Harem tours. With the pass and the guided tours I was able to avoid the long queues in front of the museums. The guide was great, he even was a historian. He had a lot to tell, even things that are not in every book. The transportation tickets also paid off. I used them at the metro, ferry and tram. The Bosporus tour was great as well. The view of the city from the seaside was spectacular. I as well received discounts at very nice restaurants and activities. My Istanbul trip became cheaper than expected and I saved a lot time without searching for anything.

10 March 2019
Unprompted review
Rated 5 out of 5 stars

An absolutely must have!

I highly recommend the Istanbul Welcome Card!!! It was super useful and so worth of my money! The price is very good and the card makes it so much easier to discover Istanbul without worrying about your money . Also great discounts on many things and lots of inclusive offers. I really liked the pocket guide too - great insider tipps which made my trip unforgettable!
I would absolutely use it again next time I'm in Istanbul!

22 June 2018
Unprompted review
Rated 5 out of 5 stars

We ordered the Istanbul Welcome Card…

We ordered the Istanbul Welcome Card to our Hotel in Istanbul, by check in the Card was already delivered, The Map & the Bookled about Istanbul gave great idea s what do do. Together with the Catrd Comes also a Discount Booked for famous places., Museums, Family fun and Restaurants. We joint in two Sightseeing tours ad two boat Cruises on the Bosporus. All Together we had 4 days in this famous City. With the Istanbul Welcome Card we saved Money and had the Right advises to see more for less Money and had also rides in Metro and Buses for free. For us it was the wright decision to choose ths Card.

22 June 2018
Unprompted review
Rated 5 out of 5 stars

Istanbul Welcome Card? - You gotta have it!

This is what they promise:
Istanbul Welcome Card - All in One at 25 € only!
* Free Bosphorus sunset cruise
* Discounted metro and tram use with transportation card
* Discounts up to 50% at over 80 cooperation partners
* Pocket guide including useful tips
* City map with best attractions and free WiFi Zones
* Public transportation network map
And hey! Ain't no lies.
I bought the Istanbul Welcome Card Deluxe for 75 € because a friend of mine recommended it.
They have sent the Istanbul Welcome Card package to my address in Germany. So I had enough time to study the content and to plan my stay in Istanbul.
The deluxe package also includes a museum pass and two guided tours.
With the museum pass and the guided tours I was able to avoid the long queues in front of the sights and thus save a lot of time.
Besides, the guide was great. He had a lot to tell, things that are not in every book. And all for free. It was fabulous!
The rechargeable transportation card has also paid off. I was able to drive at a reduced rate throughout Istanbul and with each change of travel, the travel became cheaper and cheaper.
And then the free Bosporus tour at sunset. The view of the city from the water is a dream!
The information in the Pocket Guide was also very helpful.
And I used the discount book very often. I saved money on every occasion: dining, shopping, visiting sights and attractions.
I was completely satisfied with the Istanbul Welcome Card and, as my friend has done with me, I can recommend it with a clear conscience. With this card you save money and time! you gotta have it!

22 June 2018
Unprompted review
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