Involatus Reviews 

Bought a ticket, received the confirmation email, but the PNR number they sent me is invalid so I can not check my reservation with the airline.
They respond to my emails that the airline sends them the code 48 hours before the trip, which makes me worry. So I have no option other than wait to see what will happen then.
I will only change this review when I get the correct PNR.

I booked a ticket and payed it but no confirmation is coming to my email at all
The confirmation page was stuck or half an hour and i send emails but no answers received
I sent 3 emails to the ivolatus service

The customer service was great and they were very quick in answering and fixing the issue

I bought a ticket through Involatus. When I went to the airport, I saw that there was no flight. The flight had been canceled a while ago. I called, I had difficulty reaching them and they said they had no information about this either. I had no place to stay and I slept at the airport. They promised me in writing that I could buy a ticket for any alternative flight and that they would refund me. So I bought a ticket for the first flight after. I sent them the new ticket I bought and my account information where they would refund me. They wrote to me that they had received the information, approved the payment and that it would take a few days for the payment to be made through accounting. More than 2 months have passed and the payment has still not been made. They are not answering emails or phone calls. If the payment is not made, I am planning to take legal action as soon as possible.

Update: They replied below, but no one contacted me for two weeks. The phone number is no longer reachable, still no answer to any mail. No refund has been made even though it's been promised. I think they are trying to keep me entertained and eventually make me forget.

Update: They finally refund the amount after 4.5 months. I don't think they would do if I didn't write here. Whole process was exhausting but at least I got my money back.

They are telling me that they only give the information to the airline 48 hours before the flight leaves, as far as I know they are the only service to be this inconvenient, I need to add baggage for my return trip home, and I have been back and forth with them and they have told me there is no way to do this before I can check in for my flight. I have booked with a bunch of other services and never had this 48 hour window be a thing before, incredibly frustrating, as I want to make sure all my belongings will be accounted for as the charge for extra baggage is more expensive if you do it at the gate. They should also change the information on their services because to access services like adding baggage and booking extra entertainment, they tell you to email them for the information, then when you email them they give you the response I have just explained. They claim it is because they don't send the information to the airlines system until 48 hours before, but then why are they offering it. Very negative experience will never be booking with them again, and will make sure none of my friends or family do either.

I had a good experience with the support. My issue was resolved fast enough. Thank you

I HAVE A TICKET FOR TOMORROW THEY SEND ME WRONG NUMBER OF RESERVATION AND I am not able to check in! I have written severamente mails and always the same reply, i have to follow the instructions ....I have also called them without success! I am exhausted and I will never book with them!

I recently experienced significant issues while attempting to book a flight for a family wedding on October 13. After selecting the correct date, I was shocked to find that the app changed my flight to the following month. I contacted customer service multiple times to explain the situation, emphasizing the importance of the original date for the wedding.

Despite my efforts, the response was frustratingly slow, and after numerous inquiries, I was only offered a 10% refund, a 325€ cancellation fee on 362€ ticket even though the flight tickets had been canceled. It became evident that the company lacks clear policies regarding refunds and customer support is unresponsive.

I advise potential customers to reconsider using this service, especially if any issues arise. The lengthy response times and inadequate support make it difficult to resolve problems effectively. Overall, my experience was disappointing, and I would not recommend this service to others.

My friends and I booked a flight with flight number DI 6003 on 17.03 via Involatus. The flight was scheduled to depart on 11.09.2024 at 6:20 PM from Hurghada to Hamburg.

Despite multiple timely attempts, we were unfortunately unable to check in online. We initially assumed this might be due to a poor internet connection. As a result, we arrived at Hurghada Airport three hours before the flight.

It was only at the airport that we were informed that our flight was a charter flight. Since we had first arrived in Cairo, we were not allowed to board the flight to Hamburg. At no point during the booking process or afterward were we informed about this issue. The airport staff mentioned that this situation unfortunately happens every day.

As a solution, we were offered to book any last-minute flight to Germany. However, no one could guarantee if we would get a seat, whether we could afford the last-minute flight, or if we would be able to make it to work in Hamburg the next day. In the end, we had to pay an additional €380 per person. On top of that, it wasn’t even possible to pay this amount by card.

Had we been warned about the charter flight, this situation would not have been so complicated, stressful, and expensive.

We hope you can understand our disadvantage and frustration. We are prepared to take all necessary steps to seek a refund.

I am trying to get the Aegean Airlines PNR for my flight Athens - Zurich that I booked through you and I cannot reach you via phone neither can it be found in the files you sent me.

P.S. I sent Mrs. Adam, who is very kind, another email as a reply to hers to reach the final solution of the issue, thank you.

Last November we booked a flight at Involatus for 5th of august. We and our children travelled from holland to Germany to fly to Egypt. Apparently when we were at the checkin desk we were not on the passenger list. The flight was confirmed and we booked our preferred seats. We were very sad that we and our 3 childeren were not able to fly that day. There we were with 3 children in germany and no flight. We called Involatus and they said we had to book another flight and they would pay back the tickets and all the other costs immediately... there were no possibilities that day. we had to fly the other day...travel to another airport and came in one day later at the booked hotel...we also arrived on another airport and needed to book another transfer taxi. Very stressfull to try to get other tickets, catch a taxi to go to another airport, cacel our transfer, contact the hotel, book another transfer and all together it costed us 3700 euros which we had to pay ourselves. There was no help from Involatus in providing a taxi or help with the transfer and so on. Involatus admitted their fault and promised to pay back all the costs immediately. It is a large amount of money and they promised that if we sent the claim of the costs we would recieve their approval within 48 hours. We thought we were fair and did not book a hotel which was a possibility as involatus told us...we stayed the night at the airport with our three children to keep the costs reasonably low. As you can imagine this is hard for 3 children. We mailed them several times...but up to now we did not receive any reply on our mails...we think this is a very bad service. Making promisses for these amounts of money and afterwards not replying is scandelous in our view. Not even speaking of the lack of service and help they gave us in this situation.
Update: At august 28th we received an acceptable offer. Involatus did offer us a refund for the extra tickets we bought. However we did not get a refund for the expenses we made on the extra food and beverages and the taxi we had to get in Egypt due to their mistake. Although this is still not covering the extra costs and the grieve they caused we at least will recieve the cost of the extra tickets we had to buy and some ( not all) of the expenses we made for the taxi in germany.

My experience with Involatus has been nothing short of frustrating. I tried to reserve a seat on their website, but every attempt was met with technical issues, making it impossible to complete the reservation. After several failed attempts, I reached out to their customer service via email, hoping for a solution.

Unfortunately, the email support was far from helpful. The responses I received were vague and did not address my concerns. When I sent follow-up emails, I was completely ignored and received no further communication. The lack of support and communication is incredibly disappointing.

To make matters worse, when I called their customer service for help, it became clear that there is no communication between their phone and email support teams. The representative on the phone provided information that was completely different from what I was told via email, adding to the confusion.

Overall, my experience with Involatus has been extremely poor. The technical issues on their website, the unhelpful and unresponsive email support, and the conflicting information from their customer service representatives all indicate serious flaws in their service. I would not recommend Involatus to anyone looking for reliable service.

I have booked a ticket from Thessaloniki Greece to Köln Bonn airport .They were there to answer to me on the telephone and after that came the answer to my email with Fotos step by step what I should do.I definitely recommend them.The ticket was through Opodo and that’s why I had some issues with Aegean and my Check in.But they were highly polite,professional and ready to help.Thank you

200 euro fee (of 224 euro ticket original cost) for flight cancellation. It’s a scum. If you have even small chance that you won’t make the trip - don’t contact this company. Also if you have flight by Sunexpress that always have horrible amount of delays - you’ll not get your refund back

SCAMMERS. THEY STOLE MY MONEY FLAGGED MY LAST REVIEW AND DELETED IT.

Very good custumer service

I made a booking for a flight from Dusseldorf to Lisbon. Saw on google flights and this one was cheaper 10EUR than booking.com. I decided to gamble and book with them. The stress I had far outvalues the 10 EUR difference. Their website is extremely broken. Had to open it in private mode because it wouldnt allow me to make the booking otherwise. Then when I finally made payment, I get an error message with the JSON callback form the payment processor. The payment had gone through and the money was gone from my bank but I didn't get any email, any booking number nothing. This is was friday. Their support dont work weekends. Then monday I send them an e-mail explaining everything, sent a screenshot, paymentID etc. and they simply reply "Please be informed that we cant find your Name and details in our system.There is no Booking.". It was obviously stressful, good thing I still had 2 weeks to go for my flight cuz otherwise I would be cooked. After calling them (which btw will cost you money if you live outside germany even if youre from the EU because its a landline) they put me on to the payments team who confirmed this and quickly refunded me (and thats why I'm giving 2 stars). Stay away from this people if you value your peace of mind, whatever you're saving it's not worth it.

made a booking, still waiting for the ticket, they said 48h before - I mean it's a lottery?

Booked a flight on Expedia from Tel Aviv to Heraklion Cete. Without my knowledge or consent Expedia used Involatus. Flight out was Aegean. Tried to do online checkin and found the PNR number invalid. Small print said I had to contact Involatus to get the airline PNR. Aegean could not help without a PNR. Wasted time and international phone calls to contact Involatus. They were closed for a public holiday. After my flight I get an email saying sorry they were closed. Expedia were of no help.
So I request the PNR for the return flight on Corendon 6 days before the flight. Dont hear back. Then emailed again 2 days before flight.
Have not heard anything. Flight early tomorrow morning.
Don't use these people if you want to do online checkin or want to request special services from airlines because unless you have a PNR you cant and Involatus wont give you the PNR. They just provide a voucher.
Looking at the reviews it seems to be a common problem.
You may get a cheap flight but dont expect ANY service and get to the airport early so that you can maybe get a seat next to your family.
Hopefully I will actually be on the flight tomorrow, no way to check without a PNR.
Shame on Expedia!

I've booked with them.it's a big scam because i paid and i don't have my flight ticket. Impossible to reach them of course by email!!!!!!!!! I reach too the airline company with my PNR they gave me and the company doesnt find my file!!!!!! Big BIG SCAMMMM GOING TO REPORT THEM FOR FRAUD AND SCAMM IMMEDIATLY TO THE AUTHORITIES IN GERMANY, online AND ALL

Worst experience ever! Would not recommend! We have booked flights with them from Canada to Europe. Everything seemed fine at first until I asked for our booking reference for Lufthansa so we can add our ski gear to our flight. I was given a reference number, which according to Lufthansa does not exist, and was told by Involatus that I can only add ski gear 48hrs before the departure date, which again, according to Lufthansa is not correct. The Lufthansa website clearly states to book ski gear as soon as possible.
I sent several emails to Involatus asking for our correct booking reference but they keep stating the same thing over and over, giving us the same nonexistent booking reference, or don't reply at all. Not one person has actually addressed anything that I have written in any of my emails, just the same standard copy/paste reply.
It has been the most frustrating, stressful experience ever! We are still not sure if we even have a flight booked, since we still haven't received our correct booking reference. We have still not been able to add our skis to our trip.
The last time I replied to their email I have asked to be passed on to a manager and received 0 replies.
Do NOT book with these guys!!!!