If you want a managed and trouble-free investment option, where fee's are low, I can recommend IE. I retired last year and have been regularly saving with them for about 12 months now. Am happy and f... See more
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Review summary
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Reviews shaping this summary
Excellent very easy to use great set up very informative and explains everything. From someone who is not tech savvy, one of the lads in work has used them for years and has now got six or seven of th... See more
A simple no frills way of hands off ETF only long term investing.... takes away the option to tinker too much with your portfolio which is usually what destroys your gains over time. Set , automate... See more
I've been with InvestEngine since they first started and they've been excellent throughout. Some companies have increased their charges but this company haven't. I love the fact that they don't charg... See more
Company details
About InvestEngine
Written by the company
InvestEngine is an award-winning investment provider that offers unbeatable value, boundless choice, and powerful automation for your investing.
Why Choose InvestEngine?
- (Very) Low Cost: No fees for DIY portfolios.
- Innovative Investing: Features like Fractional ETF Investing, Smart Portfolio Top-Ups, and AutoInvest.
- Expert Recognition: Highly rated by the industry.
- Flexible Investing: Start with just £100, top up from £1.
- Safe and Trusted: FCA regulated and FSCS protected.
Investment Options
- DIY Portfolios: Commission-free investing with full control.
Our Products
- ISA: Invest up to £20,000 a year tax-free.
- GIA: A flexible way to invest from £100.
- Business Investing: Grow your company's surplus cash.
- SIPP: Tax-efficient pension investing up to £60,000 a year.
InvestEngine delivers unrivalled value and innovation for your investing. No buying or selling fees on hundreds of exchange-traded funds (ETFs) from iShares, Vanguard, and other leading brands. With robust tools for automating, diversifying, and analysing your portfolio, it's all you need to grow your wealth.
As with all investing, your capital is at risk.
Contact info
57 Great Suffolk Street, SE1 0BB, London, United Kingdom
- support@investengine.com
- www.investengine.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loving it
Loving it, got a few signed up in work too 6 if I remember correctly, some in a sipp & rest in ISA’s … keep up the excellent work 👍👍
23 May 2026
Unprompted review
Simple to set up and use. Love the UI
Recently created an account after being fed up on Fidelity's charges for an ETF in an ISA.
IE is so fast and simple to create an ISA, move an existing ISA and transfer money from my bank, then create a DIY portfolio of a few tracker funds and check on progress. Great user interface in the app.
Throughly recommended!
22 May 2026
Unprompted review
Two Factor Auth 2FA
Two Factor Auth 2FA - terrible idea locked out. Locked out of account with very random email responses offering no help. Sizeable amount of money vanished. No communication. I did not want this or require it as I have a tried and tested face recognition device. No other platform does this I use. Better off using Vanguard or T212 as my accounts with those have no issues and always respond quick. Now cannot even be offered to transfer my money as no emails response
22 May 2026
Unprompted review
Transfer of my pension
Transfer of my pension. Contacting company for updates and response is fustrating. There is no phone number or way to speak to someone other than fill out forms and wait. It's been a over a week since my last query/request for an update.
Also, placing orders to buy etf's despite having a direct debit to do takes around a week to complete.
19 May 2026
Two-Factor Authentication (2FA) unable to access Account
I have recently added a Stocks and Shares ISA transfer from Moneyfarm, which was transferred with no issues, another SIPP in transfer from Vanguard is still in progress.
I have had an InvestEngine Account for a year or two with a small balance within a GIA. On Saturday 16th May I attempted to log in to my Account and was asked for Two-Factor Authentication and a pass Code would be sent to my Linked e-mail, no such code ever arrived within my inbox or Spam, the same with my Mobile App. After receiving no responce from Support for three days, I contacted complaints department on 19th May, message left with the Phone Number linked to the Complaint Department +442080519501, (went to voicemail, left my name, e-mail address and Phone Number as requested) No reply.
No correspondence either regarding the Transfer Bonuses for my Stocks and Shares ISA and SIPP transfers either.
In all the years in investing I have never found myself locked out of my Account and with no Support at hand to help.
Will be taking this to the FCA if I do not receive a responce very soon.
16 May 2026
Unprompted review
Reply from InvestEngine
Hi Andy,
Thank you for taking the time to share your experience, and we’re sorry to hear about the difficulties you’ve faced accessing your account and getting support.
We understand how concerning it is to be locked out of your investment account, especially while transfers are in progress. We’re currently dealing with a higher-than-usual volume of customer queries, which has unfortunately impacted response times, and we appreciate your patience.
We also recently updated our two-factor authentication process, and all affected clients were contacted by email with further information. We’re sorry for the frustration caused where verification emails were not received as expected.
For security reasons, we’re unable to discuss account-specific details publicly, but we’d like to investigate this urgently for you, including the login verification issue, your outstanding transfers, and any transfer bonus queries.
Please contact us directly at support@investengine.com with the subject line “Trustpilot Review” from your registered email address, and our team will prioritise reviewing your case.
Thank you again for your feedback.
UPDATE: Positive Development on ISA Transfer
I am updating my previous review to reflect recent developments. I have now received a response from InvestEngine regarding my ISA transfer delay. The ISA transfer problem appears to have arisen not from InvestEngine, but from the other party. I have checked this with the other party and they appear to have committed errors on their side.
While this is being sorted out I am removing my previous negative mark of InvestEngine. I have been a client of InvestEngine for about a year and am very satisfied with the product generally.
I still think there is a serious issue with the delays in the InvestEngine response to enquiries. Perhaps that will be resolved in time but I think the ISA transfer issue would have progressed much more quickly had the portal email system functioned at its best. So I am deleting 1 star to reflect this concern.
20 May 2026
Unprompted review
Reply from InvestEngine
Hi Allan,
Thank you for taking the time to leave this review. We’re very sorry to hear about your experience.
We appreciate your concerns regarding the timescales of your ISA transfer and the lack of clear communication you’ve received throughout the process. We’re currently experiencing a higher-than-usual volume of customer queries, which has unfortunately impacted our response times, but we recognise this does not lessen the importance of keeping you properly informed.
While many transfers complete quickly, some cash ISA transfers can take longer to fully reconcile and finalise depending on the information and settlement process between providers. That said, we will be sure to investigate why this occurred in your case.
We’re sorry that your enquiries and complaint have left you feeling unheard. The automated 8-week timeframe referenced is the maximum period allowed under FCA complaint-handling rules, but we aim to resolve issues much sooner wherever possible.
For security reasons we can’t discuss account-specific details publicly, but this will be escalated to the relevant department as a matter of priority.
Great easy investing from company
12 May 2026
Unprompted review
Low cost fees and a decent range of…
Low cost fees and a decent range of ETFs. Would like to see them do a junior ISA though!
1 May 2026
Account frozen with no support
Ticket Ref: 343909
My account was frozen 7 days ago due to KYC checks. Since then my account has been frozen and I have cash trapped uninvested. Having filled out the necessary forms, there has been no review. I have emailed the support email address three times since with zero response. While I understand the regulatory requirement for KYC checks, this treatment is unacceptable. I have launched a formal complaint with complaints email address for the unacceptable delays, losses due to uninvested cash and distress this has caused. No response from them either and I will be escalating further with the regulator shortly.
13 May 2026
Unprompted review
Reply from InvestEngine
Hi,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation has been.
While enhanced KYC and verification checks are an important regulatory requirement designed to protect customers and maintain account security, however you should still have access to your account.
We’re currently experiencing a higher-than-usual volume of customer queries, which has unfortunately impacted response times, but we recognise this is not the level of service our customers expect or deserve. We’re also sorry to hear that you feel your emails and formal complaint have not yet received the attention they should have.
We appreciate you providing the relevant ticket number, we will escalate your enquiry and someone will be in touch today.
Easy to use
Easy to use, lots of helpful information, easy to manage your funds and see your progress.
18 May 2026
Unprompted review
Great Interface
Great Interface. Some limitations on SIPP and Cash ISA yet, THE BEST usability. I use 3 platforms for Trading. I use this as main, Trading 212 and Fidility as support APP
12 June 2025
Unable to log in for 3 days now
Unable to log in for 3 days now. Multiple emails to support email and use of the contact form - the only way of trying to get help. No response yet and unable to access my investments over this time which I think is pretty unacceptable for an investment platform.
18 May 2026
Unprompted review
Reply from InvestEngine
Hi David,
We’re very sorry to hear about the difficulties you’ve experienced accessing your account and the delays in receiving support.
We recently updated our two-factor authentication process, and all affected clients were contacted by email with further information. We appreciate how frustrating it is to be unable to access your investments, particularly when support responses have been slower than expected.
We’re currently experiencing a higher-than-usual volume of customer queries, which has unfortunately impacted response times, but we recognise this is not the level of service customers should expect from an investment platform.
For security reasons we’re unable to discuss account-specific details publicly, but we’d like to investigate this as a priority and help restore access to your account as quickly as possible.
Please contact us at support@investengine.com with the subject line “Trustpilot Review” from your registered email address, and we’ll ensure the relevant team reviews your case urgently.
In the meantime, our Help Centre article may assist you: https://help.investengine.com/hc/en-gb/articles/35866050597405-Keeping-your-InvestEngine-account-secure-with-two-factor-authentication-2FA
Once I came to know that it is not a…
Once I came to know that it is not a day trading app,and also how to navigate the app. I am extremely pleased with the amount of etf choices I have.. been using for 6 months now ,won't ever go to paid platform for my style of passive investing.
17 May 2026
Unprompted review
Referral bonus is always very low…
Referral bonus is always very low values, feels a bit like a bait n switch, has never been anywhere near the advertised £100. Always on the bottom end of the range. Otherwise the platform is OK, not intuitive for new users though, I always have had to walk friends and family through how to use it.
15 May 2026
Low fees
Low fees, easy to use platform, with great insights about the stocks contained within funds/ETFs. Works brilliantly.
16 May 2026
Unprompted review
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