Interflora Reviews 

I placed my order for a bouquet (Wonderwoman), candies and postcard in the morning and it was delivered to my friend the same day. All items were delivered in great condition. The postcard was written by hand.

Placed an order for same day delivery prior to a birthday party. Delivery still not been made 2 days later and the added items (2 bottles of prosecco) was meant for them to have before the party that night. There is no phone number that I can talk to anyone in customer services and the email I sent could take up to 48hrs before I receive a reply……which is another 2 days!! Completely unacceptable service for a gift that was meant to be delivered on their special day.

I have given Interflora one star because they took my order and my money. There it ended. The flowers were not delivered and since then I have been trying to get a refund. You cannot speak to anyone. Their ChatBot is useless. A guy on their messaging service said I’d be reimbursed after 48 hours. Nope. Three e-mails
later I am still waiting. You never get a response from the same person. No-one takes responsibility and resolves the problem from start to finish. Will I be using Interflora again? What do you think?!

Worst florist in the entire world!!! Never order from them…your flowers will never be delivered..they are completely unhelpful, simply don’t care!! I have used them a couple of times, BUT NEVER AGAIN!!! Constant lies, takes no ownership and simply washes their hands free!!! Got an email to say flowers on the way. Then an email end of day to say flowers could not be delivered- no explanation, no apology, no, let me make this right for u, a pure sweet nothing!! Completely ruined my day - no wonder they only have 1.5 rating!!! It explains why…

I wish you had the option to give no ⭐️ because that is what I would have given. I ordered delivery for a Saturday but within a couple of hours I got an email saying it was not possible & they could only deliver the day before. I agreed to that but on the day there was no communication re delivery so I contacted them on the live chat, I was told my response was not picked up in time and I would have to wait until Tuesday for the flowers to be delivered. Absolutely furious 😡, as if I hadn’t chased them I would have not known they were not being delivered when they should have been. I cancelled my order and fortunately I found another company who took less than 5mins to book for the Saturday. Not only that but they were £10 cheaper and threw in a free box of chocolates. The bouquet was fabulous so thank god intraflora were dreadful as I definitely got a better deal

Dreadful company, stated the flowers had been delivered, when in fact they hadn't!
Whilst it states they have a telephone number, they do not, they direct you to Live chat, not available, submitted their on line form, sent three emails.
to no avail!!!
Eventually contacted them via Facebook, I have to say thanks to a woman, Katy, she responded via fb messages and clarified when the flowers would be delivered.
I would never use this company again.

I just ordered funeral flowers to be delivered to the funeral . They kept me informed the whole time . I let me know when arrived , let me know which florist making them up and I requested they chose the colours. It was a lovely sheath .

I ordered some flowers for my daughter and son-in-laws 4th wedding anniversary on Thursday 24 April. I ordered the large Radiant Joy bouquet to be sent to Texas. My daughter sent me a photo of weeds!!! In the photo I’d interflora website there were at least 6 roses and other flowers with some green shrubs. What they received was absolute rubbish. It looks like it was taken from someone’s trash. I paid £65 for this rubbish. This is the first and last time I will ever use interflora. It’s a SCAM. You never know what you are going to get when ordering online.

Back when I was visiting Finland I had an affair and this website helped me not to lose face in front of this beautiful girl. Firstly I wanted to gift her a certificate but then I thought that it would be really silly, so I just bought her flowers and sent them directly to her house.
Guys really paid off all those money I paid. They have done everything perfectly and timely, big props to y'all.-)

Lovely flowers and chocolates delivered to recipient on chosen day. Kept me informed throughout. Very user friendly website. Couldn't be happier. Also nice to support local florists.

Order No 274671017
Very poor service , still waiting for e mail to let me know the flowers have arrived.
Ordered on Friday for delivery to Tasmania on Saturday . Phone call 13.30 on Saturday to say flowers had not been delivered , asked if Monday was ok . Not really, as wanted flowers delivered before funeral. But ok , that will have to do. Told I will be informed when delivered. Monday am , no e mail / phone / text and it's now early evening in Tasmania. Phone up and told don't know if flowers have been delivered. But someone will get back to you , now 36 hours still waiting.
Was told I can have delivery charge credited , but expected a much better service and will never use again .

Received a flower basket arrangement which looked great for 24 hours...then started to wilt despite the oasis still being thoroughly wet. I'm a plant hobbyist, so not ignorant of plant care. I've decanted the surviving flowers into two glasses this morning (all stems are a mere 3 -5 inches or so so can't fit in vases) and given food to try and revive them. It's also disappointing to find the majority of this arrangement is filler..tonnes of foliage.
I'm upset that the person who gifted these probably paid a lot of money for flowers that don't even last as long as supermarket bunches. Save your money...buy from your local florist or even supermarket, pick up some cheap oasis foam and do your own arrangement or use an independent florist in the area your recipient lives.

Order.530899380100.
I received a potted rose as a present . I supplied Interflora with
4 photos indicating the poor quality of the plant , the most obvious
being the browning of f!ower heads /buds. The so cal!ed Quality Assurance response was that that they were unable to see any issues with the plant but would send a replacement . Unbelievably the replacement was of even poorer quality . I again supplied photos including one showing the replacement had half the number of flower heads ,did not contain the original ivy and was in a plastic pot rather than the original tulip shaped ceramic pot .
Again Interflora did not acknowledge these issues , in their words they apologized for not meeting my 'expectations, implying my expectations are too high . 'I am now being sent a voucher ,which ,because I live in a very rural area will require a 75
round trip to spend - the value of the voucher in petrol cost.
My sister in law would be so very upset if her kind gesture had caused
this fallout for myself .

I arranged for a floral bouquet to be sent for my parents golden anniversary. I specified that I wanted roses included and wanted something appropriate for the occasion. When the flower arrangement arrived my parents home my friend took a picture and sent it to me. It was a measly tiny bouquet with 8 roses in a glass. I was embarrassed and appalled. I spent 56 pounds for this floral bouquet for such a memorable and special occasion! I could have got a better one from Waitrose or Tesco ! I can’t believe you Interflora! You are expensive yet don’t deliver on what was meant to be such an important occasion. Shame on you

Atrocious customer service, cancelled someone's birthday flowers

I received an email on the day flowers were due for someone's birthday overseas. I had ordered them nearly a month before.

Interflora informed me on the DAY of delivery they had just realised they did not have any affiliates in the area of delivery.

They had three and a half weeks to inform me of any affiliate problems after gladly taking my money.

Regardless of the refund, what a pathetic thing to do on the day of delivery.

I now can't arrange flowers on time for this person's birthday.

I’ve never had a problem when ordering flowers. Recently ordered some flowers for a funeral and I was very impressed with the flowers when I saw them.

Thank you so much! I order flowers from Croatia to Uk at 1pm at 1.45 pm it was allready delivered!!

delivered flowers were very small and not at all what was on the picture. the flowers looked like someone just put them together. for a high price of €55 it was the worse quality I have ever recieved. will definetly not buy from them again. plus after submitting a complaint, they claimed that from their side everything was ok, even though a picture is worth more than words. so bad quality and bad customer service.

I ordered product which had to be yellow (Sunray) and include roses and freesias etc.
We received totally green bouquet. No roses and no freesias.