InstaGroup Reviews 103

I recently enquired about a battery storage system and a week later I'm waiting for someone to reply. I've had to send a complaint to the CEO regarding this, but this is not a very good initial view of Instagroup as it indicates how they are likely to conduct business with you, the customer, later down the line.

Very smooth and efficient process - made it easy to understand what products would or wouldn’t work for my house. Easy to deal with and reasonably priced. Would highly recommend.

Very easy to deal with this company.
They extracted old cavity wall insulation and added new all done very professionally. Also topped up my roof insulation.
All done with due care and attention very pleased customer.

As a retired construction site manager, I have used Insta for many years (20+ years) on the new build sites that I managed so when we purchased a house that required roof insulation, I natrually contacted Insta Group, the job was priced competitivly & the work was completed to my satisfation on time & without delay
Would recommended

I recently had my boiler serviced and my hot water tank relocated, and the installers were fantastic. They were friendly, hardworking, and offered great advice on how to reduce my energy bills. I’m now looking into adding solar and battery storage as my next step. Thanks, InstaGroup!

Recently had some loft insulation installed by insta group.
Very pleased with the whole process. Was contacted very quickly after my initial inquiry by Jack Gibson-Barton in the office to talk through what was needed and the survey was booked for a few days later. Surveyor was on time very helpful and explained the work that was needed and took me through the costs etc.
Actual installation was done last week and again installer turned up on time, went through the work that was to be undertaken and then shared photos of the completed work.
Would recommend.

The installation was very rushed and overall pretty slapdash. Also left quite a lot of bits of insulation on the stairs/landings for us to hoover up afterwards, and pick up from the street outside the house. Ultimately very expensive for what it was, but part funded by a rebate. Even with that, it left me wishing I’d just done it myself.

We cannot fault this company from the survey, solar panel installation to battery commission. Everyone we dealt with was polite, efficient and knowledgeable. Even the scaffolders were careful of all our plants. The director Ed Andrews ensured everything ran smoothly and was available for any concerns; we felt in safe hands. We honestly cannot rate them highly enough, excellent company.

Cavity wall and Loft insulation: Easy process and smooth operation from start to finish. Thank you!

My survey was carried out by chartered Surveyor
Mr Garry Low ,very pleasant experienced man,carried out his work very thuraly and explained everything as we went along,Garry told me he was more than sure I had a gas leak at my boiler he assisted me in contacting transco ,who attended well within 1hour ,Garry was spot on boiler fixed quickly,thank you Garry.
After work whitch took Garry good few hours,it’s time for surveyor to go ,if the installation is as good as his survey I can’t wait.thanks again to Garry Low

InstaGroup insulated the our loft and applied external wall insulation for us. The whole process from the survey to completion is well organised and professional. Highly recommended company.

Loft insulation upgrade installed quickly and efficiently and a new storage platform custom built on site. The team arrived exactly on time, worked well without creating any mess and even finished ahead of schedule. Hightly recommended.

Prompt and efficient, overall very professional.

Prompt service. Cavity wall insulation was carried out professionally, holes in the walls sealed carefully. Near and tidy. Great service.

Misdiagnosed the problem. Said it was condensation and it turned out to be the cavity wall insulation. Don't accept any responsibility.

I found the customer service of InstaGroup just excellent. I needed my loft insulated however I was battling to get a leak in my roof fixed by my management company for almost a year which meant that I had to reschedule the insulation a number of times. Instagroup did this without any hesitation and were incredibly kind and understanting. The quality of the work is also really good and overall I couldn't be more happy.

The booking process was friendly, easy and efficient. The installers arrived when they said they would and the installation has been done to a good standard.
The first day only consisted of only 3 hours as they had insufficient materials. I would have expected something to be put down on the stairs to protect the carpet and the mess was not cleaned up but told "you might want to run a hoover round". The job was completed on the second day although one of the installers was looking at his phone a lot of the time even when engaging with me.
Overall not unhappy with the work but Interpersonal skills could have been better and the teams should be sent out with a hoover.

Cavity wall insulation
Very good quick install of bonded beads. Clean and tidy work.
The only minor thing is that they didn’t email the information in advance or send reminder but otherwise great.

I am 90 years old and Insta have just installed Solar panels on my bungalow.
I cannot speak highly enough of the people on site and how polite and efficient they were.
All installed and up and running in the same day with a minimum of fuss and no mess.
Thankyou

InstaGroup installed solar PV at our house in November. It was a great experience from start to finish and they were really knowledgeable and professional throughout. We are really pleased with our solar PV system.