INDIGO SUN RETAIL Reviews 

147
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I am disappointed with Indigo Sun. I booked a course of sessions 12 months and 5 days ago. I was diagnosed with Prostate cancer so the last thing on my mind was to get a sun tan particularly on healin... See more

Company replied

Rated 2 out of 5 stars

The 2 girls in watford were too busy talking about their holiday they were going on and made many mistakes. one lady booked 15 mins got 12 and argued with the young lady - one lady commented they had... See more

Rated 1 out of 5 stars

I have also been told my 32min nearly a full course has expired??? I explained been seriously ill for over a year and on medication and couldnt use and last thing on my mind was letting them know whi... See more

Company replied

Rated 5 out of 5 stars

The team members at indigo sun Falkirk are very helpful, bright and cheerful. The reception area and tan stands are spotlessly clean. The special offers of discounts or increased minutes are good valu... See more

Company replied

Company details

  1. Tanning Salon

Written by the company

Indigo Sun is the award winning name in tanning. Voted the UK's best tanning centre by the European Tanning Awards.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

147 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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2.6

All reviews

(147)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Salon, Great Beds!

I’ve been using Indigo Sun for over 8 years now and wouldn’t go anywhere else. Top of the range beds and always clean. Staff are always friendly and helpful too.

10 March 2025
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi there,

Thank you for taking the time to leave us a review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 5 out of 5 stars

Best tanning salons

Best tanning salons, always clean and staff are welcoming.

10 March 2025
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Shauni,

Thank you for taking the time to leave us a review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 1 out of 5 stars

Very upset as I have been going to the…

Very upset as I have been going to the sunbed shop since October 24 and now 6 months later they told me someone has said I look to Young and refused mr to use them I showed my drivers license and bank card and be cos I have got a passport I can't go on but I have found someone else to come to znd they are lovely and friendly

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Best tanning shop by far…

Having previously used sunbeds a few years ago I recently decided to use them again, I struggled to find a decent clean tanning shop with modern quality beds locally until I came across ‘Indigo sun’ only a 10min drive away at Shiremoor. When I first entered I could see how clean, tidy and modern it was. The staff member was really helpful and explained the block minutes available, the types of beds and creams available (they weren’t pushy) I was shown to the cubicle and given a demo on how to work the tanning bed and features. Staff are always friendly and I now won’t go anywhere else. Best sunbed shop around by far.

2 March 2025
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Beth,

Thank you for taking the time to leave us a review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 1 out of 5 stars

Don’t bother going to the shop in…

Don’t bother going to the shop in Chester the girl who was there on Wednesday night dark hair was slagging her work place off & then slagging customers off after they left….. totally disgusting needs better nicer staff asap

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service in all of the salons I use, staff are always very friendly and welcoming. Wouldn’t use any other sunbed salon.

7 December 2024
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Kyle,

Thank you for taking time to leave us a review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 1 out of 5 stars

Absolutely disgraceful Chellaston branch

Absolutely disgraceful. My husband and I have been coming here since it opened and have never before had any issues. My husband went today only to be told that he is barred for using his own tanning cream, the woman who barred him claims he has been warned repeatedly which is false, she served him last and never said a word, nobody has never said anything to him nor could she say who has supposedly warned him. They didn't offer to refund the minutes he already had on account either. I will be demanding a refund for mine and my husband's minutes and will never use this place again. Shocking behaviour.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service and so friendly

I regularly go to the shop on Strathmartine road in Dundee. The ladies who work here are amazing and service is always great. Chloe, Kelsey and Lauren are always particularly friendly and give great service every time.

27 November 2024
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Donna,

Thank you for taking the time to leave us a lovely review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 1 out of 5 stars

I am a client

I am a client, I've been many times. This time I needed the bathroom and I was told by the staff that it's for staff only. This was the Kingsgate salon in East kilbride. We won't be back. Out of principle that they would reject a client the basic right of a toilet. Awful behaviour

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Indigo Sun Wilford

I am writing to express my disgust regarding a recent experience I had at your tanning shop on 2nd of November. During my visit, I encountered staff members who were not only unprofessional but also showed a lack of compassion towards my skin condition.
As someone with skin condition, I am already self-conscious about my appearance. Unfortunately, while I was in the shop, two staff members Debbie and Emilie were laughing and trying to hide their laughter behind a clipboard. Once it was impossible for them to hide it, they just walked off to “the back” laughing.

This behaviour was not only rude but deeply hurtful, and it made me feel uncomfortable and unwelcome in your establishment.
I believe that all customers deserve to be treated with respect and kindness, regardless of their appearance. I hope you will address this issue with your staff to ensure that no one else has to endure a similar experience in the future.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful salon and such lovely staff!

Beautiful salon and such lovely staff!

17 October 2024
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Molly,

Thank you for taking the time to leave us such a lovely review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 5 out of 5 stars

Been using Indigo Sun for years

Been using Indigo Sun for years. Staff are always lovely and shop is always spotless

25 October 2024
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Shannon,

Thank you for taking the time to leave us such a lovely review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 1 out of 5 stars

Indigo sun Sheldon

Indigo sun Sheldon
Have a had one the worst experiences
One of the staff members called Aaliyah was extremely rude to me. As well as blatantly flirting to my husband and when I told her that she laughed and said she could take her off him whenever she wants

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Indigo at Danestone. FANTASTIC!

The staff at Indigo Sun, Danestone in Aberdeen are really worth a huge round of applause! Whether quiet or extremely busy, they give each customer the time they require. They are always polite, always a clean and tidy salon, always remem er my name and even on days like free sunbed Saturday, maintain very high standards. Well done to all and thank you all for being amazing!!

12 October 2024
Unprompted review
INDIGO SUN RETAIL logo

Reply from INDIGO SUN RETAIL

Hi Lachlan,

Thank you for taking the time to leave us such a lovely review! We are so pleased to hear you are satisfied with our service.

Kind Regards,
Indigo Sun

Rated 2 out of 5 stars

I WILL NOT COME BACK !!

I WILL NOT COME BACK !!! I had never been too an indigo sun shop before but while i was staying in Chester i thought i would try it out… i was so DISAPPOINTED. The prices are extortionate for what you get and the cleanliness of the beds/rooms is DISGUSTING.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Very clean

Very clean, perfect time keeping .
All Staff are super nice and friendly specially Ashante and Nellie . Thanks to you all xx

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Price hikes

Ok so the salon is clean and tidy and the girls are nice but the recent price increase is extortionate. Have been going for years, but will be looking for somewhere else now.

5 July 2024
Unprompted review

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