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BoltHero is built for what your ratchet can't reach. Our chain-driven offset extension wrench goes where standard ratchets give up, so the DIYers who refuse to lose to a bolt can keep the jobs they used to send to the shop in their own garage.
Cheyenne, United States
3.3
15 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Bolt hero is a fake Chinese spam website And Company that stole my money. Do not buy this Product
Reply from BOLTHERO
Hi Mike,
We're a real company and we're not keeping anyone's money. You're getting a full refund. It's clear our support let you down here, and that's on us to fix. We've found your order and someone from our team is reaching out to you today to sort it out directly.
The BoltHero Team
I just like a few others began to think I had come across another "Scam" as I did with another vendor that has never returned my emails or funds. Anyway my BoltHero wrench arrived today 7/1/2026, in good shape with the extra parts included. I had originally contacted BoltHero as to where my shipment was and was concerned that this might be a case of fraud. They assured me it wasn't and my shipment was still coming. It took approx. 10 days from ordering to arrival, can't wait to try it out on my wife's Subaru when I change the spark plugs.
Reply from BOLTHERO
Hi Dean,
Thanks for sharing!
Cheers, The BoltHero Team
Still waiting on delivery after 3 months customer service has done nothing to fix the problem i feel this is a scam
Reply from BOLTHERO
Hi David,
Three months is far too long and we understand the frustration. We're a real company, not a scam, and we want to get this resolved for you properly. We're looking into your order now and someone from our team is reaching out to you by email today.
The BoltHero Team
Ordered in May said out for delivery June 10 reached out to customer service via email. I ask them to credit my card if cant deliver. Said since out for delivery couldn't credit. They didn't place number on address still haven't received believe this to be a scam would warn others not to order
Nothing been done to correct as of 6/25 did receive email address was wrong
They replied not a scam but card been charged since May and I don’t have product
Reply from BOLTHERO
Hi,
We looked into this carefully. The order ran into a delivery problem because the shipping address provided at checkout was incomplete, which is why the parcel couldn't be delivered as expected. That's genuinely frustrating, and we understand why you're upset, especially after waiting this long.
We're not a scam, and we want to get this sorted for you. We're reaching out by email today to find a solution and make sure you're taken care of.
The BoltHero Team
Ordered the item and it was delivered to an address 70 miles away!!! Unknown to me completely. When i saw it i got in touch to correct it. No response at first, then " too late sorry" avoid this American business. Learnt a lesson "shop" app scam filled
Reply from BOLTHERO
Hi Rodney,
We looked into this carefully. The order was placed with a shipping address in Colchester, and that's where the parcel was delivered, confirmed by tracking. When your message came in asking to change the address, the parcel was already in transit, so it was no longer something we could redirect.
That said, we'd still like to help you get a parcel you can actually use. We're reaching out to you by email today to sort it out.
The BoltHero Team
Ordered 3 offset ratchets from Bolthero. Received a shoe horn!!
I have emailed the company and shall see how they respond but on the face of it I am questioning whether this is a scam.
Update 04/07/26 - Despite email communication from Bolthero confirming replacement product would be supplied I have not received any product or even confirmation that the product has been shipped.
Reply from BOLTHERO
Hi David,
We're not a scam, and we completely understand why it looked that way. Our warehouse made a genuine mistake and sent you a shoe horn instead of the three offset ratchets you ordered, which clearly should never have happened. We take full responsibility for getting it fixed. We've found your order and someone from our team is reaching out to you today to send the right tools and make this right.
The BoltHero Team
Very good product it does exactly what the say on those hard to get nuts.
Reply from BOLTHERO
Hi Dennis,
Thanks for sharing!
Cheers, The BoltHero Team
a really good product that easy to use and does the job
Reply from BOLTHERO
Hi Diane,
Glad it's working well for you. Thanks for the kind words.
Cheers, The BoltHero Team
Excellent tool for those hard to get to places ! works great
Reply from BOLTHERO
Hi Jim,
We are glad it's hitting those hard to reach spots. That's what it's there for.
Cheers, The BoltHero Team
Had a bolt on a challenging position to remove as there was only 2 inches of clearance. Using Bolthero made the removal easy. Am planning on ordering a second Bolthero for my second garage. Highly recommend Bolthero for those difficult and challenging removals.
Reply from BOLTHERO
Hi Norman,
That's exactly the kind of job BoltHero was built for. Great to hear it made easy work of a tight spot.
Cheers, The BoltHero Team
Reply from BOLTHERO
Hi Chris,
Thanks for the feedback. We are glad the unit arrived and is what you expected.
Cheers, The BoltHero Team
Reply from BOLTHERO
Hi Wald,
Thanks for the feedback. We hear you on the wait. We ship worldwide, so transit takes longer than a domestic order, and we know that's not always clear enough up front. That's on us to communicate better, and it's something we're actively working on.
The BoltHero Team
Didn’t take long to recieve in the mail, shipping was fast for where I’m located. Good experience all around.
Reply from BOLTHERO
Thanks Trevor!
Great to hear it arrived quickly and the whole experience was smooth. Enjoy the BoltHero. We hope it earns its spot in your toolbox.
Cheers, The BoltHero Team
Reply from BOLTHERO
Thanks Andy!
Good price and quick delivery is exactly what we aim for. Hope the BoltHero makes those hard-to-reach bolts a little less painful.
Cheers, The BoltHero Team
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