Group Imperial Reviews 

Fabulous customer service. Excellent response to my issue. Completely resolved. Wish every company’s had this level of customer service.

I bought two baking trays and they didn't sit flat on the work top and of course the liquid ran away from the middle so you had to put the food you were cooking around the edge......not ideal. I contacted the company, they asked for photographs and a video which I sent and they offered to send two replacements. The service I received was excellent.

Excellent customer service. We had bought an Eazyglide saucepan set 18 months ago and the milk saucepan had started to peel very slightly on the bottom of the pan. Contacted Group Imperial as the pans had a lifetime guarantee. Sent images of the pan and affected area together with the original receipt. All dealt with very quickly indeed and confirmation of a replacement pan came within 3 days of my original contact.
Incidentally, we have been very pleased with the pans - well recommended.

I was initially really really annoyed after my lid smashed, but the customer service I received was so excellent that I will 100% buy their products again.

I bought the whole set as got a new kitchen with an induction hob, happy at first. also bought them for my daughter..... but now they all stick after 6 months of using them.
I have tried to get in touch with the company but the web site is not helpful, sends an error page when you click on contact so I can't make contact, no phone number or anything.
Really disappointed and feel I have wasted my money.
I will never buy this make again.

I sent an email about a faulty warped pot and got a response fairly quickly.
I spoke to Rebecca and my issue was resolved so fast. I'm usually quite anxious talking to companies but she was absolutely lovely and helpful. The issue has now been resolved and I appreciate how quickly it was!

Really rare that I write reviews but this was one of those interactions that deserves recognition. This company, represented by Ramona, kept exceeding my expectations. It was customer service of a level rarely seen these days. Will make a point of looking out for this company when I require further products.

I had a problem with one of the pans from a set of 3. The coating was coming off. I was contacted by Ramona who was extremely helpful and in spite of the current restrictions I have received a replacement set today. Excellent customer service.

I contacted Group Imperial just before Christmas as I noticed that the non-stick paint had started to peel off my saucepans and the frying pan had become black and sticky...
Initially I was emailing somebody called Ramona who seemed lovely, apologetic and honest. Ramona requested that I send pictures of the pans so they could be assessed, which I did. Ramona also informed me that due to the recent COVID issues that I would hopefully hear a response within 14 days (which is understandable).
I received a lovely email from Rebecca which informed me that the pictures had been assessed and it looked like the issue was with the high heat being used and also potentially from the dish washer tablets which break the elements down..

Rebecca has informed me that they would be sending me out a replacement set, and advised about using the high heat and dishwasher.

I am very happy with the customer service provided and the end result.

lifetiime guaruntee is a complete con. i sent off pictures as the nonstick coating stopped working to be told that the garuntee is not valid as they claim i have used the pan at too high a heat. they cant tell me what temperature is too high just that i ahve used the pan at too high a heat. i cook food at the suggested temperature it is suggested to be cooked at

An Eaziglide2 frying pan that I bought more than two years ago had recently become more "stick" than "non-stick". After submitting photographs, and finding that the cause was using too high a temperature, the Lifetime Guarantee didn't apply. Customer services nevertheless offered to replace the pan, despite me not being able to produce the original receipt. The replacement arrived 8 days later. Excellent service.

I contacted customer services as I had a problem with one of my pans. They sent out a replacement set of pans within the week. The service and help I received was excellent!

I recently had a problem with an item of cookware from Imperial. The problem, it seems, may have occurred before with other owners. The frying pan in questions has since been discontinued though. I contacted Imperials helpline and spoke to.a very professional lady by the name of Ramona. She answered all my questions, gave very pertinent advice and ultimately replaced my item with an upgraded version at not extra cost to me, even though I hadn't registered the guarantee. I am extremely happy with the service I received and would recommend Imperial cooking products.

I purchased scoville pans. I could have given negative stars to this company if possible. Be warned, do not trust their warranty as they will not honor it no matter what. They are a big con. They claimed that I overheated my pans when the bottom of it is still shiny almost as new. Pans failed after 15-20 uses but they refused to honor warranty. I am using other brands non stick pans from several years but never had issue. Fraud company and worst pans

Having purchased a set of scoville pans earlier in January & then discovered one was misshapen, I emailed & had an almost instant reply, I followed the procedures took pictures etc etc . Yes quality control agreed & arranged with me for a replacement pan to be sent . I was also told because of restrictions due to Covid 19, this could take up to 8 weeks. So very impressed when I arrived home yesterday to a delivery of a Perfect Pan less than 2 weeks after my initial email . Happy Shopper here & just to add the pans are great.
Thanks Scoville

I had a problem with two of my Scoville milk pans and I wrote to inform the company. Even though we are in lockdown and we are in the middle of a pandemic, I received a reply right away telling me that they would reply as soon as possible. When they did reply, it was with an explanation as to why my pans had the problems and they sent me replacements along with instructions of how to look after the pans properly.

I was gifted a scoville pan and when I opened it the pan was bent , I customer service in June and no response back from them I won’t be buying scoville pans again , disgusting customer service

I had weathered pans from many days of dishwashing and the Eaziglide company graciously replaced the whole set! They actually cared about me having a good experience using their pans. The customer service department explained everything to me and were very patient in dealing with my frustrations. However, I will ensure that the new pans are not dishwashed so regularly from now on... but handwashed instead.😂

Fantastic customer service!

I love their non stock eazi glide pans, nothing sticks! but I had a fault which on emailing photos they agreed straight away to send replacements - no arguments.

Really impressed and would definitely buy their products again.

Poor products and even worse customer service, purchased over 7 pans to replace a well used set... non stick, no flake, life time guarantee promise sealed the deal.

However when the set started doing the very things they claim it wouldn’t I contacted their customer service providing photo’s.

Automatic replies promising a response that never ever came in spite of chasing, bunch of cowboys.