A very fast and efficient car wash center. Staff is very helpful and had good experience. The vacuum cleaner is powerfully but need atleast 2-3 coins to clean full car.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there... See more
Company replied
The price and the quality of the cleaning were just enough to convince me to give it three stars. As far as the staff’s customer service is concerned, I think there’s still a lot of room for improveme... See more
Company replied
Bit rushed, I was the only car there, didn’t get the wheel clean, guy with spray walked around like “I hate my job” if he’d got the spray on the wheels I think they would have cleaned up better
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
36K reviews
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No manual wash before cleaning #staff
16 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Quick friendly service with a great…
Quick friendly service with a great clean car wash!
18 September 2026
Reply from IMO Car Wash
Susan Capper,
We're so pleased to hear that you experienced quick, friendly service and a great, clean car wash! Thank you for your wonderful feedback.
IMO Car Wash
I scanned the QR and got a code for the…
I scanned the QR and got a code for the operator , when I presented it to him ,he scanned it then showed me an error saying code had previously been used 18 minutes before which was impossible as I had only just got it . Then after scanning a few more time he just started to clean the car . All of this was done without him speaking one word to me so I didnt know what was going on
18 September 2026
Reply from IMO Car Wash
Michael,
Thank you for your feedback. We are very sorry to hear about the issues you experienced with the QR code and the lack of communication from our operator. This is certainly not the experience we want for our customers. We will address this internally to ensure better service.
IMO Car Wash
Always treated well
Always treated well by the gentleman who serves you.
Wash is certainly better than most hand washes and way better than garage ones.
18 September 2026
Reply from IMO Car Wash
T & C Wheeler,
We're so pleased to hear you had such a positive experience with us! It's wonderful that you appreciate the service from our team and find our wash superior to others.
IMO Car Wash
Always perfect service with a smile
Always perfect service with a smile. Plus my car looks great after a Protect wash.
4 September 2026
Reply from IMO Car Wash
Angela Harthen,
We're so pleased to hear you always receive perfect service with a smile! It's wonderful to know your car looks great after a Protect wash.
IMO Car Wash
Always a pleasure to use my local IMO…
Always a pleasure to use my local IMO Car wash. Friendly staff and so easy to pre-book via the IMO App and you collect rewards for each use. What more could you ask for.
15 September 2026
Reply from IMO Car Wash
Brian W,
We're so pleased to hear you always have such a positive experience at your local car wash! It's wonderful that you find our staff friendly and that pre-booking via the app and collecting rewards works so well for you.
IMO Car Wash
Quick and easy
18 September 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Elmers End
Good value for money as it’s a mix between a hand wash and mechanical and the results are very good.
15 September 2026
Reply from IMO Car Wash
Suzanne,
We're so pleased to hear you found our service to be good value for money and that you're happy with the excellent results from our wash!
IMO Car Wash
Satisfied ok
12 September 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Car wash facility good however the…
Car wash facility good however the vacuum cleaner machine had poor suction and was a waste of my money.
17 September 2026
Reply from IMO Car Wash
Brian,
Thank you for your feedback. We are very sorry to hear about your experience with the vacuum cleaner's suction and that it was a waste of your money. We aim for all our facilities to be in excellent working order.
IMO Car Wash
I get my car wash at the coulby IMO Car…
I get my car wash at the coulby IMO Car wash all the time. I used to use a cheaper handwash type one but noticed whatever they were using in the wheel cleaner was making the coating on my alloys peel.
Plus the bald man lol who works there is good at his job and friendly all the time.
Craig
white Audi A7
17 September 2026
Reply from IMO Car Wash
Craig Maclaren,
We're so glad to hear you're a regular at our car wash and that you've noticed the positive difference in our wheel cleaning process! It's great to know your alloys are looking good. We appreciate you highlighting our team member's excellent service and friendly demeanor.
IMO Car Wash
Very friendly and efficient operator
Very friendly and efficient operator. Good value.
14 September 2026
Reply from IMO Car Wash
customer,
We are so pleased to hear that you found our operator friendly and efficient, and that you experienced good value. Thank you for your wonderful feedback!
IMO Car Wash
Best carwash in town
17 September 2026
Reply from IMO Car Wash
Kunde,
We are so pleased to hear you had such a positive experience with our car wash! Thank you for taking the time to share your wonderful feedback.
IMO Car Wash
Always very polite and efficient
15 September 2026
Reply from IMO Car Wash
Wayne Harris,
We truly appreciate your kind words! We are delighted to hear that you consistently find our team to be polite and efficient. Thank you for sharing your positive experience with us.
IMO Car Wash
Employees who are not service-oriented
The price and the quality of the cleaning were just enough to convince me to give it three stars. As far as the staff’s customer service is concerned, I think there’s still a lot of room for improvement. If I hadn’t needed this laundry done, I would have gone to a competitor. I’m considering whether I should do just that next time...
15 September 2026
Reply from IMO Car Wash
Andre Lösing,
We sincerely apologize that your recent experience with our customer service did not meet your expectations. We understand your frustration and appreciate you bringing this to our attention. We are committed to improving our service and hope you'll consider giving us another chance.
IMO Car Wash
Reply from IMO Car Wash
Chantelle,
We're so pleased to hear that you had such a positive experience with our attendant and that your car looked so clean afterwards! Thank you for your wonderful feedback.
IMO Car Wash
Reply from IMO Car Wash
Kunde,
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience with our team. Your kind words are greatly appreciated.
IMO Car Wash
It’s ok
It’s ok. It never really gets the rear bumper when I use this car wash and they don’t always fully clean the lower trims.
17 September 2026
Reply from IMO Car Wash
RT,
We appreciate your feedback and are sorry to hear that the wash didn't fully clean your rear bumper and lower trims. We will review our procedures to ensure a more thorough clean for all our customers.
IMO Car Wash
Bit rushed, missed cleaning wheels
Bit rushed, I was the only car there, didn’t get the wheel clean, guy with spray walked around like “I hate my job” if he’d got the spray on the wheels I think they would have cleaned up better
17 September 2026
Reply from IMO Car Wash
Paresh Pancholi,
We're very sorry to hear that your car wash experience was not a good one on this occasion. It's certainly frustrating when the car isn't cleaned properly, especially the wheels, and the service feels rushed. We appreciate you bringing this to our attention.
IMO Car Wash
Reply from IMO Car Wash
Mike Doyle,
We are so pleased to hear that you experienced good, quick, and friendly service, and that our wash was well-maintained. Thank you for your wonderful feedback!
IMO Car Wash
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