A very fast and efficient car wash center. Staff is very helpful and had good experience. The vacuum cleaner is powerfully but need atleast 2-3 coins to clean full car.
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Review summary
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Reviews shaping this summary
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there... See more
Company replied
The price and the quality of the cleaning were just enough to convince me to give it three stars. As far as the staff’s customer service is concerned, I think there’s still a lot of room for improveme... See more
Company replied
Bit rushed, I was the only car there, didn’t get the wheel clean, guy with spray walked around like “I hate my job” if he’d got the spray on the wheels I think they would have cleaned up better
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
36K reviews
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A waste
Quite confusing firstly. The staff member wasn't friendly, he didn't speak a word, just walked up with a cash machine. The actual service was poor. I left with dirt still on the car, marks on the bonnet overall a feeling of £15 had been wasted.
19 September 2026
Reply from IMO Car Wash
Worcester Customer,
Thank you for your candid feedback. We are truly sorry to hear about your disappointing experience. The issues you described with the staff, the car still being dirty, and the marks on the bonnet are certainly not up to our standards. We understand your frustration regarding the wasted money. We are committed to addressing these concerns and will pass your comments on to the relevant team for immediate review and improvement.
IMO Car Wash
Miserable staff
Miserable staff - literally gave the impression that I was being a hassle arriving and asking to use a QR code/ Pre paid.
19 September 2026
Reply from IMO Car Wash
Michael Barnes,
We are concerned to hear about your experience with our staff regarding your QR code/pre-paid request. We are reviewing this internally to improve our service.
IMO Car Wash
Reply from IMO Car Wash
Kunde,
We're truly sorry to hear that the back of your car was still dirty after your wash. This certainly doesn't meet our quality standards, and we understand your disappointment. We will look into this to improve our service.
IMO Car Wash
Disappointing car wash
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there was still remnants of bird muck on the paint work, even though the guy used the jet washer prior to entering the automated car wash.
Disappointing as this is my local car wash and it’s not cheap!
19 September 2026
Reply from IMO Car Wash
Mr Cutler,
Thank you for taking the time to provide us with this feedback. We are very sorry to hear that your experience was disappointing and that the wash did not meet your expectations, especially regarding the cleanliness of your wheels and the bird remnants. We would appreciate it if you could get in touch with us directly so we can look into this further.
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Excellent car wash and awesome service!
Excellent car wash and awesome service!
I have used IMO Car Wash several times and the service has always been excellent. Great car wash, fantastic service and a very good experience every time. Highly recommended!
30 January 2026
Reply from IMO Car Wash
Adrian,
We truly appreciate your wonderful feedback! We're so pleased to hear you consistently receive excellent service and have a very good experience every time. Thank you for your high recommendation!
IMO Car Wash
All good thanks
24 August 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Not Good!
Card machine not working. Forced to use the qr code option. The personal did not make an effort on the pre wash. The car wash itself has been sped up and the dryer barely dried the car. Leaving the car very wet and covered in wet wax on the windows.which dried into white water marks on the window and paint.. 9.50£?.. not impressed.
18 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Only one setting working
17 September 2026
Reply from IMO Car Wash
Susan Emery,
We appreciate you letting us know about this. We are looking into why only one setting is working to improve our product.
IMO Car Wash
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Car was not clean at all when i left
Car was not clean at all when i left, the top of the wheel arches were filthy as was the back of the car. I gave two stars because the attendant was nice and helpful. I paid for the top priced wash on offer. Total waste of money really
17 September 2026
Reply from IMO Car Wash
Andy,
Thank you for your feedback. We are truly sorry to hear that your car was not cleaned to your satisfaction, especially after choosing our top-priced wash. We appreciate you acknowledging our attendant's helpfulness.
IMO Car Wash
Good quick carwash.
Good quick carwash at reasonable prices....just needs a wipe over afterwards to remove water spots.....to be fair they do offer a post wash manual finish I believe.
19 September 2026
Reply from IMO Car Wash
Mr Russell,
We're so pleased you found our car wash quick and reasonably priced. We appreciate your feedback regarding water spots and are glad you noticed our post-wash manual finish option.
IMO Car Wash
The team at this location are always…
The team at this location are always helpful and kind. They are very professional and thorough and I will definitely return.
16 September 2026
Reply from IMO Car Wash
Garth McPherson,
We're so pleased to hear you consistently find our team helpful, kind, professional, and thorough! It's wonderful that you plan to return. Thank you for your fantastic feedback!
IMO Car Wash
Super nettes staff
19 September 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great service quick friendly and my car…
Great service quick friendly and my car is always clean
16 September 2026
Reply from IMO Car Wash
customer,
We're so pleased to hear that you consistently receive great service and find our team friendly. We're especially happy that your car is always clean! Thank you for your wonderful feedback.
IMO Car Wash
Friendly local
16 September 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
customer,
We're so pleased to hear that you always find our service quick and friendly, and that your car always looks great! Thank you for your wonderful feedback.
IMO Car Wash
Wheels remained filthy
Car was clean, but both front wheels remained filthy, they weren’t jet washed clean.
12 September 2026
Reply from IMO Car Wash
Tom Catanach,
Thank you very much for providing us with this feedback. We are sorry to hear that your wheels were not cleaned to your satisfaction. Please could you get in touch with us directly so we can look into this further?
IMO Car Wash
Worst wash ever!!
Like always I have tried several IMO carwashes and no difference i sent a email on my 2nd trip to the car wash after it must of scratched my car in several places my car was brand new literally not a mark on it after I checked it was like as if the sponge at the end had stones in it again I went last Friday and they miss alot of places after paying for the better wash
18 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Reply from IMO Car Wash
David,
We appreciate you sharing your experience. We are always working to improve our products and your feedback about the cleaning depth is valuable to us.
IMO Car Wash
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