IMO Car Wash Reviews 

37,147
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 19,356 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and thorough during the pre-wash stage, making the entire visit very pleasant. Many consumers also highlight that the washing process is remarkably speedy, highly efficient, and consistently leaves their vehicles looking sparkling clean and polished. Some reviewers were not happy with occasional inconsistencies, noting that pre-washing was sometimes rushed and left noticeable bug stains or dirt behind. Additionally, a few people pointed out that the drying cycle often leaves water marks or wet spots, requiring extra manual wiping afterwards.

What people talk about most

Service

Consumers find service to be ambiguous, as experiences vary significantly between locations and visits. While... See more

Staff

People report positive experiences with staff, highlighting helpful and polite operatives who deliver... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among reviewers. While... See more

Product

Reviewers highlight ambiguous aspects of the product, as opinions on the wash results vary significantly... See more

Price

Reviewers express mixed feelings regarding pricing, with some consumers highlighting great deals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, everything is OK but what you get for the same service paid for (Rainguard) often varies on different visits. Sometimes they wash inside the doors other times they do not. They sometimes do n... See more

Company replied

Rated 4 out of 5 stars

Very straightforward process to use car wash. It was a good wash, just a bit disappointing that staff weren’t very friendly. I guess dealing with the public can be challenging, especially if they don’... See more

Company replied

Rated 4 out of 5 stars

The people at Chelmsford are friendly and polite, the wash is decent and gives a good finish, The actual car wash is looking a little tired these days. Overall experience is good, your car looks spot... See more

Company replied

Rated 4 out of 5 stars

Last time it was much better. The obvious substitute wasn’t really paying attention with the pre wash so the bug stains were still visible (last time was much worse bug stains but the other worker... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

37K reviews

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3.8

All reviews

(37,147)

33,384 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience for a first time user

It was my first time using this facility and i found the instructions very easy to follow after scanning the QR Code.
The staff were very friendly and ensured that I understood the instructions for entering the automatic car washer.
Very pleased with the overall experience.

4 October 2026
Rated 5 out of 5 stars

Great service

Always a friendly , professional and thoroughly goid clean inside and out. All at a more than fair price to have my car looking and feeling like new again

6 October 2026
Rated 5 out of 5 stars

This car wash is great

This car wash is great, the worker was very kind and helpful. And I finished with a clean car inside and out for only £8 in total, in 15 minutes.

6 October 2026
Rated 1 out of 5 stars

I paid for an Ultra HD wash, didnt get any protection applied.

I paid for an Ultra HD wash, got to the final stage where the machine sprays on your protection and nothing at all came out. I spoke with the attendant who said 'it was checked this morning and it was fine' and 'am I sure?' It was obvious as there were water beads all over the car which there would not have been if the protection was applied. The attendant offered to give it a wipe which I refused. Its not what I paid for. This was at the St Helens Branch.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

New and regular customer.

Really impressed with the ease of use, app is simple and washes are very good value for money. Good wash too, some dirt left in hard to reach places, but that’s to be expected with a machine wash. Used many times now.

30 September 2026
Rated 2 out of 5 stars

Dryer useless car not washed fully

We picked up our new car last week and it needed a clean after several motorway journeys over the weekend, first we went to the lancing imo on Brighton Road and after waiting half an hour we were told the car wash was broken, so after just over an hours drive we went to the Hailsham imo (nearest to us), I always have the ceramic wash, well the pre wash was eventful and the guy working there obviously did not care that the car was new as banged jet hoses against the car on numerous occasions, the was started and it seemed the ceramic spray was not activated then the blower didn’t come down like it normally does and the car was very wet when we drove out, we had issues with this car wash before and IMO don’t care once they have your money but thought as the lancing one was broken and we wasted time waiting before we were told it was broken, then wasted fuel and miles to go to Hailsham we needed to get the car washed, to say we are disappointed is an understatement and we won’t be retuning to the Hailsham one and doubt imo will do anything for the time wasted, fuel wasted, wrong wash being given (we purchase the ceramic wash on the app) the car not being washed correctly (I didn’t get photos as I am disabled and due to time lost I didn’t not have time), it seems the level of service has got worse but as long as imo take your money that seems ok.

5 October 2026
Rated 3 out of 5 stars

Washes are always good at IMO Bedford…

Washes are always good at IMO Bedford but at my most recent one, the person who did the pre wash did not pay attention to the specific bird dropping and other marks, meaning they were still evident after the wash was completed. A little disappointing but the service is usually excellent.

5 October 2026
Rated 1 out of 5 stars

Dirtier when it came out

The machine stopped 3 times while we were in the wash. I remarked on the car not being very dry when we exited but it was only 10 miles away as the car dried that I realised it was dirtier than when it went in. I had to manually clean it when I got home. £14.50 down the drain.

3 October 2026

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