MISLEADING AND UNPROFESSIONAL - they condition access to announcements to payment of a fair fee. 7 days trial that all of a sudden turn into 6 months abonememt without chance to terminate regardless... See more
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The Subscription plans are somewhat dubios, on first glance they don't reveal the complete picture. Shorter plans are expensive.
Company replied
I was searching for nice apartment fully furnished one in Dusseldorf. I managed to get it through this site. All the details provided in the site was exactly as mentioned. Its an authentic site and v... See more
Company replied
There is no option to flag or block abusive realtors. Customer care is available only for paid customers. It has been a week since I emailed them about a scam listing and racisally abusive realtor. An... See more
Company replied
Company details
Written by the company
Ob mieten oder vermieten, kaufen oder verkaufen, privat oder gewerblich: Wir sind Deutschlands Nummer 1 rund um Immobilien. Jeden Monat unterstützen wir 14,5 Millionen Menschen bei der Suche, beim Kauf, der Finanzierung oder dem Umzug ins neue Zuhause - genauso wie beim Verkauf oder der Vermietung. Weitere Informationen finden Sie unter http://www.immobilienscout24.de
Contact info
Invalidenstraße 65, 10557, Berlin, Germany
- www.immobilienscout24.de
3.1
Average
11K reviews
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The worst place to search for a home…
The worst place to search for a home and terrible service, too expensive and I have cancelled it on my PayPal, then they send me an invoice to pay 30 EUR for the terrible service that were not being used at all
10 February 2026
Unprompted review
Reply from ImmoScout24
Hello Emad,
Thanks for your feedback! We are sorry to hear, that our services could not meet your expectations. We see that you have had technical difficulties with your account. As we do care for our customer´s satisafaction, please contact us via happy@scout24.de for any further details.
Ihr ImmoScout24 Team
When you paid for the SCHUFA check
When you paid for the SCHUFA check, ImmobilienScout24 usually:
• Bundles it with Suchen+ Miete
• Or pre-selects the subscription during checkout
• The first month often looks like a one-off payment, but it converts into a subscription
So even if you intended to pay only once, the system treats it as an ongoing plan unless you cancel.
10 February 2026
Unprompted review
Reply from ImmoScout24
Hello Oscar,
thank you for your feedback. When booking the SCHUFA credit check and Suchen+ Rent, the respective services and terms are clearly displayed during the checkout process. It is important to us that it is transparent whether the payment is a one-time charge or part of an ongoing subscription. If you were left with a different impression, we understand that this may raise questions. We would be happy to review your specific booking in detail – please contact us via happy@scout24.com.
Your ImmoScout24 Team
Hardly any responses( I have written…
Hardly any responses( I have written about 20 applications and only received 3 responses). The apartments just get deleted with no further information. Paying for the app hasn't been any help at all.
8 February 2026
Unprompted review
Reply from ImmoScout24
Hello Nollie,
thank you for sharing your experience. We understand how discouraging it can be when you invest time in multiple applications and receive only limited responses. In highly competitive markets, response rates can vary significantly, and listings may be removed once a high number of inquiries has been received or a decision has been made. Additional features are designed to improve visibility, but they do not guarantee feedback from landlords or providers. If you would like us to review your specific case, please contact us via https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
Horrible app and service
Horrible app and service. Overly priced and an absolute monopoly abusing your market positioning. In addition, you make zero effort to swift out fradulent request and have no accountability for response rates.
2 February 2026
Unprompted review
Reply from ImmoScout24
Hello Mireille,
we appreciate your feedback regarding our app, pricing, and fraud prevention.
We understand your frustration. We continuously work on improving our fraud detection systems - over 95% of suspicious listings are filtered before publication. Regarding response rates from landlords, the housing market remains highly competitive with many landlords receiving hundreds of inquiries.
Feel free to contact us at happy@scout24.com if you'd like to discuss specific issues.
Your ImmoScout24 Team
Charged TWICE for ONE Schufa report
I purchased a Schufa report from their website ONCE. I was charged twice.
I don't know what Immoscount24 thinks they can charge me twice for ONE REPORT. I have written a letter asking them to return the second charge, but what kind of crap system do they have where they are charging people twice for one item?!
28 January 2026
Unprompted review
Reply from ImmoScout24
Hello Sasha,
We're sorry you feel this way. Could you share more details about what specifically didn't meet your expectations? This would help us better understand your experience.
You can reach us at happy@scout24.com.
Your ImmoScout24 Team
Intransparente Kommunikation
28 January 2026
Unprompted review
Reply from ImmoScout24
Hallo Grecia,
danke für das Feedback. Transparenz und klare Informationen sind uns sehr wichtig, und Ihr Hinweis hilft uns, dies weiterhin zu verbessern. Wenn Sie konkrete Fragen oder Anliegen haben, kontaktieren Sie uns gerne unter https://www.immobilienscout24.de/kontakt/
Ihr ImmoScout24 Team
Never again
You need to be filthy rich and can't use the online chat. Felt ripped by this service. Also there's no option to have it english so yeah just a poor service aiming on stealing money from tenants.
28 January 2026
Unprompted review
Reply from ImmoScout24
Hello Michele,
thank you for your feedback. We understand your frustration regarding the language barrier, the online chat limitations, and the perceived value of the service. Transparency and accessibility are very important to us, and your comments help us to improve. If you’d like, we can review your specific case and clarify any questions regarding subscriptions or access. Please contact us via happy@scout24.de
Your ImmoScout24 Team
Full of scams and no help given
I would like to tell the international community to steer clear of this app. They barely protect their customers from scammers and are not helpful at all in solving any issues. I have only had negative experiences with them.
23 August 2025
Unprompted review
Reply from ImmoScout24
Hello,
thank you for your feedback. We're sorry to hear about your negative experiences. We work continuously to prevent fraudulent listings – over 95% are filtered out before publication. Suspicious listings can be reported via the "3-dot" menu.
If you'd like us to look into specific cases, please reach out at happy@scout24.com.
Your ImmoScout24 Team
immoscout24 Real Estate Rental Agency
I signed my contract with ImmoScout24 in December 2025. Within a short period of time, I received many offers for rental apartments in Berlin. There were several opportunities to view apartments, and unfortunately all of them were rejected.
Finally, on January 20, I signed the final rental agreement for an apartment.
I would like to say thank you to ImmoScout24 for their help and support throughout this process. Without them, it would not have been possible at all. Many thanks for such a pleasant and professional experience.
22 January 2026
Unprompted review
Reply from ImmoScout24
Hello Alma,
Thank you very much for your detailed and positive feedback. We are delighted to hear that you received suitable offers in a short period of time and were ultimately able to successfully sign a rental agreement in Berlin. We’re glad that ImmoScout24 was able to support you in this process. Have a great start in your new home!
Your ImmoScout24 Team
Lack of transparency, forced services, and incorrect billing
UPDATE. If anyone has similar experiences, it may be useful file a complaint with the competent authority in Germany: dsc.bund.de
This can be particularly relevant in cases involving a lack of transparency and unclear consent.
I recommend carefully documenting all communication and evidence.
\\\
The company does not use transparent or fair business practices.
If you need a SCHUFA report, you may additionally receive invoices for services you did not use and did not objectively need.
There is also a practice of issuing duplicate invoices for the same service.
When you request evidence, the company simply claims that “you did everything yourself” and does not provide any system logs or proof, only additional invoices.
The new invoices appear erroneous and seem to have been generated only recently.
Customer support is extremely poor and repeatedly sends the same copied response while ignoring requests for evidence. After that, they mention some collection procedures, which doesn’t sound very friendly.
I definitely do not recommend this company.
21 January 2026
Unprompted review
paid 100 euros for a schufa
my girlfriend wanted a Schufa and they took her money twice.
after one month she found out it's an abonnament and not a one time pay, run from these thieves
there s no way to get in touch with them either, just go to the schufa website and get it done for 5€
16 January 2026
Unprompted review
Bad experience with the team and with…
Bad experience with the team and with appartement search. I would not recommend.
14 January 2026
Unprompted review
Reply from ImmoScout24
Hello Corine,
thank you for your feedback.
We're sorry to hear you had a bad experience. Could you tell us more about what went wrong? This would help us better understand your concerns.
Feel free to reach out to us at happy@scout24.com.
Your ImmoScout24 Team
No one participated the meeting.
12 January 2026
Reply from ImmoScout24
Hello,
thank you for your feedback regarding our financing service.
We're sorry to hear that no one got in touch with you. We forward your inquiry to our partner financial service providers who should then contact you. Unfortunately, this doesn't always work out due to regional availability or current workload on their end.
Please reach out to us at happy@scout24.com so we can look into this further.
Your ImmoScout24 Team
Super!!!!!
11 January 2026
Reply from ImmoScout24
Hallo Julian,
das freut uns sehr – vielen Dank! Schön, dass alles geklappt hat.
Wir freuen uns, wenn Sie uns weiterempfehlen.
Ihr ImmoScout24 Team
Over one year now
Over one year now. I have been struggling to get an apartment. But still till now I never get anyone. know any appointment have been sent to me and I have subscribed to the page also And I'm still searching till now.
10 January 2026
Unprompted review
Reply from ImmoScout24
Hello Mohammed,
thank you for your feedback.
We understand your frustration – the housing market is extremely tight, and many landlords receive hundreds of applications, making it impossible to respond to everyone. As a platform, we connect tenants with landlords, but the selection decisions are made by the landlords themselves.
Don't give up – we wish you success with your search!
Your ImmoScout24 Team
I have got immoscout24 app for almost…
I have got immoscout24 app for almost one year. I have been writing to different agents of this company in this app so many times for an apartment.
At the beginning they did answer by saying that:" we are sorry but the apartment has been given to other costumers".
I have been writing them again for more than a month for apartments in or near Dortmund and they did NOT write me back whatsoever. Complete silence!
Maybe because I don't speak German.
Completely disappointed! I am thinking of deleting this app from my phone just like immowelt app.
8 January 2025
Unprompted review
Reply from ImmoScout24
Hello Muhamet,
thank you for your feedback.
We understand your frustration. The housing market is extremely competitive – many landlords receive hundreds of enquiries and unfortunately cannot respond to all of them. As a platform, we connect you with landlords, but the selection decisions are made by the landlords themselves.
Language should not be a barrier – many landlords accept English applications. Make sure your application documents are complete.
Don't be discouraged – we wish you success with your search.
Your ImmoScout24 Team
Predatory enrollment tactics, slimy corporate tactics
Predatory automatic enrollment into a 6 month contract. They themselves cut communications between a potential tenant and owner, then use tactics that would make Adobe blush.
6 January 2026
Unprompted review
Reply from ImmoScout24
Hello Steve,
thank you for your feedback.
We understand your frustration. Suchen+ offers different contract options (3, 6, or 12 months) which you select at sign-up. After the minimum period, you can cancel monthly. You receive confirmation emails with all contract details.
If you have any questions, please contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
Expensive subscription that’s 3 months…
Expensive subscription that’s 3 months minimum (30€ a month!), otherwise, nothing else is unique.
1 November 2025
Unprompted review
Reply from ImmoScout24
Hello,
thank you for your feedback.
We're sorry to hear you're not satisfied with the value.
If you have any questions, please contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Serhii,
thank you for your feedback!
Your ImmoScout24 Team
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